Google Dropcam, Nest und Secure werden am 8. April 2024 eingestellt

[English]Unschöne Nachricht für Nutzer von Googles Heimautomatisierungsprodukten wie die Net Thermostate, die Dropcam-Kamera oder die Google Secure-Lösungen. Google hat angekündigt, dass deren Support am 4. April 2024 eingestellt werde. Die betreffenden Lösungen lassen sich dann nicht mehr per App erreichen und werden mehr oder weniger nutzlos, da der Support fehlt. Hier ein kurzer Überblick, was Google bekannt gegeben hat.

Ein Rückblick

Über die diversen Google Produkte hatte ich ja hier im Blog diverse Male berichtet. Dropcam war ein Startup, welches 2014 durch die Google Tochter Nest aufgekauft wurde (Dreiecksgeschäft: Googles Tochter Nest kauft Dropcam). Das Startup bote Kameras für die Überwachung im heimischen Umfeld an – in den USA ein gutes Geschäft. Im gleichen Jahr kaufte Google auch das US-Startup Nest, welches smarte Thermostate und Rauchmelder baute, die sich per App steuern ließen. Ich hatte bereits im Blog-Beitrag Google+Nest und die feuchten Träume der "Analüsten" einige Gedanken geäußert.

Dann gab es noch die Nest Secure Devices war ein Gerät, welches als Alarmanlage gedacht war, aber ein nicht dokumentiertes Mikrofon enthielt (Google Nest Secure mit undokumentiertem Mikrofon). Und  im Artikel Neues von Nest … und den SmartWatches hatte ich berichtet, dass Google mit seiner Tochter Nest in Europa richtig durchstarten wollte.

April 2024 ist Schluss

Nach 10 Jahren kommen die Produkte an das Ende ihrer Lebensdauer, was jetzt halt die Käufer von Google Produkten wie Dropcom, Nest und Secure trifft. In einem Community-Beitrag An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers vom 7. April 2023 kündigt Google wichtige Neuerungen zu Nest Secure, Dropcam und Works with Nest an.

• Nest Secure: Am 8. April 2024 endet der Support für dieses Produkt. e Nach diesem Datum wird Nest Secure nicht mehr über die Nest-App zugänglich sein. Betroffenen Kunden bietet Google ein Angebot im Google Shop für ein Selbsteinrichtungssystem von ADT (im Wert von bis zu 485 $) oder 200 $ zur Verwendung im Google Store.
• Dropcam: Der Support für die Sicherheitskameras wird ebenfalls am 8. April 2024 eingestellt. Dropcam wird nach diesem Datum nicht mehr funktionieren, und Nutzer werden nicht mehr in der Lage sein, den Status über die Nest-App zu überprüfen. Wer den Videoverlauf behalten möchten, muss diesen vor diesem Datum herunterladen und speichern. Nest Aware-Abonnenten können eine Nest Cam für den Innenbereich bei Google mit einem Rabatt von 50 % kaufen.
• Works with Nest: Google hatte bereits 2019 entschieden, Works with Nest einzustellen, um vernetzte Heimgeräte von Drittanbietern auf einer einzigen Plattform für Entwickler zu vereinen, wobei der Fokus auf Kompatibilität, Sicherheit und Datenschutz liege. Der Support für Works with Nest endet am 29. September 2023. Ab dem 29. September werden diese Works with Nest-Verbindungen nicht mehr funktionieren und Nutzer verlieren den Zugang. In den kommenden Monaten will Google Interessierten einen Skript-Editor zur Verfügung stellen, mit dem diese erweiterte Hausautomationen erstellen können, die neue Funktionen und Möglichkeiten bieten. Google arbeitet auch eng mit unseren Partnern zusammen, um nach Möglichkeit Ersatzintegrationen anzubieten.

Die Produkte sind zum Stichtag zwar 10 Jahre und länger am Markt, so dass das Support-Ende "wie natürlich erscheint". Aber es ist trotzdem krank: Stellt euch vor, ihr müsstet nach 10 Jahren eure Wasserinstallation oder die Elektroinstallation samt Lampen und Schaltern raus reißen, weil der "Support endet". Das Ganze zeigt den Irrsinn der Digitalisierung samt IoT auf. Immerhin: Nutzer, die in den USA wohnen, bekommen von Google Hilfe, ihre Nest Secure und Dropcam zu recyceln. Ein Google Drittanbieter-Recyclingpartner sendet Nutzern ein frankiertes Versandetikett zu. Die komplette Google Ankündigung findet sich am Artikelende.

Ähnliche Artikel:
Google+Nest und die feuchten Träume der "Analüsten"
Neues von Nest … und den SmartWatches
Dreiecksgeschäft: Googles Tochter Nest kauft Dropcam
Google Nest Secure mit undokumentiertem Mikrofon
Google Nest: Firmware-Update gegen Spionagefunktionen

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Google Ankündigung zum Supportende

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers

Hi all,

Thank you for being a valued customer and part of the Nest family. We appreciate the opportunity you've given us to help keep your home safe and secure.

Today we have a few important updates to share about Nest Secure, Dropcam, and Works with Nest. These are all longtime Nest products that many of you have depended on to take care of what's most important, and we take your trust in them—and in us—seriously.

Over the years, we've launched new, updated products and features that deliver even more help and security for you. As we look at what it takes to support your needs going forward, it is increasingly challenging to continue to update these products given the early hardware and newer, better options available.

As members of our community, we wanted to let you know about the changes that are happening:

Nest Secure
In 2020, we announced a long-term strategic partnership between Google and ADT, a leading US security and home automation provider. With this partnership, our goal was to develop even better solutions for greater customer peace of mind and choice, including giving users the option to add new types of sensors and professional monitoring.

We believe that our partnership with ADT creates a more helpful smart home security experience to help people connect and protect what matters most – both today and in the future. So starting April 8, 2024 support will stop for Nest Secure. Until that date, all current features will remain available and you can continue using your Nest Secure as you do now. After that date, your Nest Secure will no longer be accessible in the Nest app.

We understand that changing the technology in your home is hard. To show our appreciation and help provide a smooth transition, we will give users an exclusive offer for a Self Setup System from ADT on us (up to $485 value) or $200 to use on the Google Store.

Eligible Nest Secure users have been emailed with instructions on how to redeem this offer with a unique coupon code.

Dropcam
We are proud to have launched Dropcam over 10 years ago, and it was one of the first smart cameras on the market. As we look at what it takes to support your home security needs going forward, it has become increasingly challenging to continue to update these products given the early hardware. So we made the difficult decision to stop support for Dropcam starting April 8, 2024.

All features will remain available until April 8, 2024. Dropcam will no longer work after that date, and you will no longer be able to use your Nest app to check status. If you wish to keep your video history, please download and save before this date.

If you are a current Nest Aware subscriber, we will be offering you a Nest Cam (indoor, wired) on us to help you keep your home secure. If you are not a Nest Aware subscriber, we're offering a 50% discount toward a new Nest Cam (indoor, wired). Nest Cam is part of our next generation of cameras with more helpful features like HDR and built-in intelligence. We hope you will continue to trust us to help you at home. Please note, your Nest Aware subscription will not be automatically canceled. It will continue to work with any other Nest Cameras in your home. We will contact eligible Nest Dropcam users with instructions on how to redeem this offer.

If you're in the US, we can help you recycle your Nest Secure and Dropcam. Our third-party recycling partner will send a postage-paid shipping label to your inbox.

Works with Nest
We created Works with Nest in 2014 as a way for smart home devices from other manufacturers to take what Nest knows and help personalize your experience, such as turning off lights when you're away. The connected home has evolved significantly in the past 10 years. In 2019 we made the decision to eventually retire Works with Nest to unify our efforts around third-party connected home devices under a single platform for developers with a focus on compatibility, security, and privacy. We extended the support for Works with Nest for the last few years, and we will officially end Works with Nest as of September 29, 2023. Until that date, all current Works with Nest connections will remain active. Starting Sept. 29, those connections will no longer work and you will lose access to them. In the coming months, for those interested, we'll make available a script editor for you to create advanced home automations that will offer new features and capabilities. We're also working closely with our partners to provide replacement integrations where possible. Learn about the changes and options available to you.

Thank you for your support
We know you might have questions about these transitions and the change they bring; please rest assured that at Google, we are building and supporting devices and services that work well together and are there for you when you need them. We hope these upgrades will help ease the transition and offer new, helpful experiences for your home.

We apologize for the inconvenience this will cause you, but we're committed to helping you and minimizing disruptions. For questions regarding how to redeem your offers, please contact our offer redemption team. If you need help with anything else, our support agents are standing by.

Thank you for being a valued customer and part of the Nest family.

The Google Nest team

Frequently asked questions:

How do I redeem the Nest Secure offer that I'm eligible for?

Eligible users were sent an email from Nest with instructions on how to redeem their offer. 

• Nest Secure users that want to redeem the ADT Self Setup System offer should call the dedicated ADT toll free phone number that was included in their email. Please have your unique redemption code ready that was also included in the email, support agents are ready to help.
• Nest Secure users that want to redeem the $200 Google Store offer should contact Google Store support and provide the unique redemption code that was included in their email. The code cannot be redeemed directly on the Google Store, please contact Google Store support for redemption instructions.

How do I redeem the Dropcam and Dropcam Pro offer that I'm eligible for?

Eligible Dropcam users should have received an email with a unique Google Store link that they can click to redeem their offer. Using this link will automatically apply the discount at checkout. 

What if I have two or more eligible Dropcam or Dropcam Pro cameras?

If you have two or more eligible Dropcams, you can redeem the offer for up to two indoor wired Nest Cams. Please follow the instructions in the email that you should have received. After you click on the unique link in the email, you can add up to two cameras to your Google Store shopping cart and the discount will automatically be applied at checkout.

Does the end of support announcement for Dropcam include Dropcam Pro?

Yes, the end of support announcement applies to Dropcam and Dropcam Pro cameras. Eligible users should follow the offer redemption instructions in the email they should have received from Nest.

If I choose the ADT Self Setup System, can I still self monitor my home without an ADT subscription?

Yes, eligible Nest Secure users will receive 12 months of free professional alarm monitoring with their offer, then $19.99 plus tax per month after. If you prefer to self monitor, you can cancel anytime and continue to use your ADT Self Setup System without a subscription. 

What will happen to my Nest Secure on April 8, 2024?

On April 8, 2024, your Nest Secure will no longer work. It will not be accessible in the Nest app and won't connect to the internet. 

What will happen to my Dropcam on April 8, 2024?

On April 8, 2024, your Dropcam will no longer work. You won't be able to use the Nest app to check the status of your Dropcam, view live streams, receive notifications, or change settings. To keep any videos from your Dropcam, please download and save them before this date. 

Does this announcement affect other Google Nest products or services?

This announcement only affects Dropcam, Dropcam Pro, Nest Secure, and Works with Nest. This announcement does not affect other Nest Cam models. If you need help determining if the camera you own is a Dropcam or Dropcam Pro, please refer to this support article.