{"id":12210,"date":"2012-10-29T11:26:11","date_gmt":"2012-10-29T09:26:11","guid":{"rendered":"http:\/\/www.borncity.com\/blog\/?p=12210"},"modified":"2021-04-30T13:24:55","modified_gmt":"2021-04-30T11:24:55","slug":"windows-8-upgrade-assistant-internal-error-error-retrieving-the-scan-report","status":"publish","type":"post","link":"https:\/\/borncity.com\/blog\/2012\/10\/29\/windows-8-upgrade-assistant-internal-error-error-retrieving-the-scan-report\/","title":{"rendered":"Windows 8 Upgrade Assistant: Internal Error: Error retrieving the scan report"},"content":{"rendered":"

\"\"[German version<\/a>]Currently many users are trying to upgrade an existing System to Windows 8 Pro \u2013 using the upgrade advisor. The advisor checks compatibility and downloads Windows 8 Pro update. A little odd: Some users are receiving an error message shortly after invoking the wizard, reporting \"Internal Error: Error retrieving the scan report\"<\/em>. I wrote this article to give some clue, how to fix probably this issue.
\n<\/p>\n

\"\"As mentioned above, the upgrade wizard reports an error<\/a> \"Internal Error: Error retrieving the scan report\" <\/em>after invoking (below is a German version of the window).<\/p>\n

\"\"<\/p>\n

Because I haven't an upgrade version of Windows 8 Pro, I can't simulate this error. But I did some research and came to some hints \u2013 how to diagnose and fix the issue.<\/p>\n

My first idea was, to ask people to publish log files. Some people already did it. First I searched in German websites, later I tried to do a search for English websites. After several attempt to translate the German error message, I found this thread<\/a> [5<\/a>]. One guy has published some logs.<\/p>\n

2012-10-28 08:04:42, Error CONX [ConX::Compatibility::Wica::RunScanner] application scan returned an error – 1.[gle=0x00000715<\/strong>]
\n2012-10-28 08:04:42, Error CONX [ConX::Compatibility::Wica::StartScanInternal] [0x80070001] Failed at 859[gle=0x00000715]
\n2012-10-28 08:04:42, Error CONX ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:wica: failed. HRESULT = 0x80070001[gle=0x00000490]
\n2012-10-28 08:04:42, Error CONX An error occurred during the scan. HRESULT = 0x80070001.
\n2012-10-28 08:04:42, Error CONX ConX::Setup::Web::CWebSetupApp::ShowErrorMessage: Funci\ufffdn incorrecta.
\n[Error: 0x80070001.][gle=0x00000490]<\/p>\n

And the error marked above in bold gle=0x00000715 <\/em>brought me a bit further. It's possible, to inspect the log files setupact.log<\/em> and setuperr.log<\/em>. Here are parts of this logs from another user:<\/p>\n

setupact.log:
\n…
\n2012-10-27 19:37:12, Info\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 CONX\u00a0\u00a0 ConX::Setup::Web::COnlineStore::WaitForWebCallToComplete: Waiting …
\n2012-10-27 19:37:12, Info\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [0x090009] PANTHR CBlackboard::Close: c:\\users\\greg\\appdata\\local\\microsoft\\websetup\\panther\\installinfo<\/strong>.
\n2012-10-27 19:37:12, Info\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 CONX\u00a0\u00a0 Uninitializing compatibility provider wsc:setup:…
\n2012-10-27 19:37:12, Info\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 CONX\u00a0\u00a0 Uninitializing <\/em><\/p>\n

Although the lines are a bit cryptic, there was a hint (see log at [2<\/a>]). I've used the information obtained to do a further search and came to the following hints to fix the issue.<\/p>\n