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Der Druckerhersteller HP kapituliert wohl (zumindest dieses Mal) vor dem Shitstorm der Verbraucher und legt den R\u00fcckw\u00e4rtsgang ein. Dritthersteller-Tintenpatronen sollen weiter unterst\u00fctzt werden.<\/p>\nDer Druckerhersteller HP kapituliert wohl (zumindest dieses Mal) vor dem Shitstorm der Verbraucher und legt den R\u00fcckw\u00e4rtsgang ein. Dritthersteller-Tintenpatronen sollen weiter unterst\u00fctzt werden.<\/p>\n
<\/p>\n
Seitdem brach ein regelrechter Shitstorm (und das berechtigt) \u00fcber den Hersteller herein (siehe Link-Liste). In einer Erkl\u00e4rung<\/a> entschuldigt HP sich und k\u00fcndigt an, binnen 14 Tagen ein Firmware-Update auszurollen, welches die Dritthersteller-Tintenpatronen-Blockade wieder beseitigt.<\/p>\n HP behauptet, dass nur ein winziger Teil der Kunden \u00fcberhaupt betroffen sei \u2013 und \u00fcberhaupt, HP-Technik und HP-Tintenpatronen sind die Spitze der Entwicklung. Nur so ist die Funktionsf\u00e4higkeit dieser Spitzenprodukte gew\u00e4hrleistet. Und weil man diese \u00c4nderung schlecht kommuniziert habe, werde f\u00fcr den \"kleinen Teil der betroffenen Kunden\" ein neues Firmware-Update ausgerollt, welches die Blockade f\u00fcr Fremdkartuschen aufheben wird. Der gesamte Text des HP-Statements (Englisch) l\u00e4sst sich nachfolgend nachlesen. Also warten, bis zum n\u00e4chsten Mal, wenn Dritthersteller-Zubeh\u00f6r blockiert wird. Dann: Ist der Ruf erst ruiniert, lebt es sich g\u00e4nzlich ungeniert. (via<\/a>, via<\/a>)<\/p>\n September 28, 2016 <\/p>\n HP Newsroom <\/p>\n HP engineers the best and most-secure printing systems in the world. We strive to always provide the highest-quality experiences for our customers and partners. As a new company, we are committed to transparency in all of our communications and when we fall short, we call ourselves out. <\/p>\n There is confusion in the market regarding a printer firmware update \u2013 here are the facts: <\/p>\n We updated a cartridge authentication procedure in select models of HP office inkjet printers to ensure the best consumer experience and protect them from counterfeit and third-party ink cartridges that do not contain an original HP security chip and that infringe on our IP. <\/p>\n HP printers and original HP ink products deliver the best quality, security and reliability. When ink cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience. <\/p>\n As is standard in the printing business, we have a process for authenticating supplies. The most recent firmware update included a dynamic security feature that prevented some untested third-party cartridges that use cloned security chips from working, even if they had previously functioned. <\/p>\n We should have done a better job of communicating about the authentication procedure to customers, and we apologize. Although only a small number of customers have been affected, one customer who has a poor experience is one too many. <\/p>\n It is important to understand that all third party cartridges with original HP security chips continue to function properly. <\/p>\n As a remedy for the small number of affected customers, we will issue an optional firmware update that will remove the dynamic security feature. We expect the update to be ready within two weeks and will provide details here<\/a>. In the meantime, customers with immediate care issues can reach us at a dedicated support center – print-hpi@hp.com<\/a>. <\/p>\n We will continue to use security features to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our IP including authentication methods that may prevent some third-party supplies from working. <\/p>\n However, we commit to improving our communication so that customers understand our concerns about cloned and counterfeit supplies. Again, to our loyal customers who were affected, we apologize. <\/p>\n Sincerely, <\/p>\n Jon Flaxman \u00c4hnliche Artikel:<\/strong> Der Druckerhersteller HP kapituliert wohl (zumindest dieses Mal) vor dem Shitstorm der Verbraucher und legt den R\u00fcckw\u00e4rtsgang ein. Dritthersteller-Tintenpatronen sollen weiter unterst\u00fctzt werden.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[731],"tags":[614,4459,1032],"class_list":["post-181927","post","type-post","status-publish","format-standard","hentry","category-gerate","tag-drucker","tag-firmware-update","tag-hp"],"_links":{"self":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/181927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/comments?post=181927"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/181927\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/media?parent=181927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/categories?post=181927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/tags?post=181927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Das hatten sich die HP-Verantwortlichen wohl anders gedacht: Im M\u00e4rz 2016 wurde ein Firmware-Update f\u00fcr diverse Druckermodelle ausgeliefert, welches dann am dem 13. September 2016 die Tintenpatronen von Drittherstellern blockierte. Ich hatte im Beitrag HP blockt Dritthersteller-Tintenpatronen per Firmware-Update<\/a> berichtet.<\/p>\n
\nDedicated to the best printing experience<\/h4>\n<\/p>\n
Chief Operating Officer, HP Inc. <\/p>\n
HP-Druckergate: Kritik der Electronic Frontier Foundation (EFF)<\/a>
Neues vom HP-Firmware-Drucker-Gate<\/a>
HP blockt Dritthersteller-Tintenpatronen per Firmware-Update<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"