{"id":228308,"date":"2020-02-17T00:05:00","date_gmt":"2020-02-16T23:05:00","guid":{"rendered":"https:\/\/www.borncity.com\/blog\/?p=228308"},"modified":"2022-06-26T12:41:01","modified_gmt":"2022-06-26T10:41:01","slug":"surface-laptop-3-brickt-ein-serienfehler-die-bildschirme","status":"publish","type":"post","link":"https:\/\/borncity.com\/blog\/2020\/02\/17\/surface-laptop-3-brickt-ein-serienfehler-die-bildschirme\/","title":{"rendered":"Surface Laptop 3: Brickt ein Serienfehler die Bildschirme?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" style=\"float: left; margin: 0px 10px 0px 0px; display: inline;\" src=\"https:\/\/i.imgur.com\/lUpcAR3.jpg\" width=\"71\" height=\"52\" align=\"left\" \/>[<a href=\"https:\/\/borncity.com\/win\/2020\/02\/17\/surface-laptop-3-does-a-serial-error-crack-screens\/\" target=\"_blank\" rel=\"noopener noreferrer\">English<\/a>]K\u00e4ufer eines Microsoft Surface m\u00fcssen schon echte Fanboys \u2013 oder ein gutes St\u00fcck aschblond sein, sonst h\u00e4tten sie dankend abgelehnt. Es gibt aktuell Berichte \u00fcber das neueste \u00dcbel: Die Bildschirme von Surface Laptop 3-Ger\u00e4ten springen spontan und bekommen Risse.<\/p>\n<p><!--more--><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/vg02.met.vgwort.de\/na\/3384d81bef444960ad1dd7e79a6c7bca\" alt=\"\" width=\"1\" height=\"1\" \/>Es gab ja hier im Blog bereits <a href=\"https:\/\/borncity.com\/blog\/2020\/02\/16\/surface-pro-7-schaltet-sich-einfach-ab\/#comment-85315\" target=\"_blank\" rel=\"noopener noreferrer\">diesen Kommentar<\/a> mit einer Andeutung. Dann bin ich auf den folgenden Tweet von Rafael Rivera gesto\u00dfen.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Bunch of reports coming in of spontaneously cracking Surface Laptop 3 screens. No warranty coverage or acknowledgement yet.<\/p>\n<p>A few threads: <a href=\"https:\/\/t.co\/D2As5sx4Py\">https:\/\/t.co\/D2As5sx4Py<\/a><a href=\"https:\/\/t.co\/pRRngjPcCH\">https:\/\/t.co\/pRRngjPcCH<\/a><a href=\"https:\/\/t.co\/eJo9XWkH0o\">https:\/\/t.co\/eJo9XWkH0o<\/a><\/p>\n<p>\u2014 Rafael Rivera (@WithinRafael) <a href=\"https:\/\/twitter.com\/WithinRafael\/status\/1229117417931952129?ref_src=twsrc%5Etfw\">February 16, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Auf reddit.com gibt es <a href=\"https:\/\/www.reddit.com\/r\/Surface\/comments\/ee17oc\/surface_laptop_3_screen_cracked\/\" target=\"_blank\" rel=\"noopener noreferrer\">diesen Post<\/a>, wo ein Benutzer vor gut einem Monate \u00fcber einen spontanen Sprung im Glasdisplay des Surface Laptop 3 berichtet.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"Surface Laptop 3 with cracked screen\" src=\"https:\/\/preview.redd.it\/rymvatz5f4641.jpg?width=943&amp;format=pjpg&amp;auto=webp&amp;s=a6230bed7660e0cd62952dc7f44585205c04285a\" alt=\"Surface Laptop 3 with cracked screen\" width=\"610\" height=\"813\" \/><br \/>\n(Surface Laptop 3 with cracked screen, Source: reddit.com)<\/p>\n<p>Der Nutzer schreibt dazu, dass der Riss des Displays \u00fcberraschend gekommen sei und er es nicht versteht. Abends hat er das Surface Laptop 3 normal benutzt und ihn vor dem Schlafengehen auf den Schreibtisch gelegt. Als er das Ger\u00e4t am n\u00e4chsten Abend benutze, bemerke er, dass der Laptop einen Riss hat.<\/p>\n<p>Im Thread melden sich gleich weitere Benutzer, die das gleiche Problem 'Pl\u00f6tzlicher Riss des Bildschirms' best\u00e4tigen. Der Ursprungsposter suchte ein wenig und stelle fest, dass der Surface Laptop 3 anderer Leute ein \u00e4hnliches Problem zu haben scheint. In <a href=\"https:\/\/www.reddit.com\/r\/Surface\/comments\/e7zohz\/surface_laptop_3_cracked_screen\/\" target=\"_blank\" rel=\"noopener noreferrer\">diesem Post<\/a> schreibt ein Nutzer:<\/p>\n<blockquote><p>Surface Laptop 3 Cracked Screen<\/p>\n<p>Quick background for context &#8211; I have owned multiple surface devices (Surface Book 2, Surface Go, Surface Pro 4, etc.)<\/p>\n<p>I have purchased the HEX sleeves for basically all of them &#8211; the Surface Laptop 3 is stored in a padded backpack in the laptop pocket in the case. I am meticulous about my devices, I use skins, etc.I pull out the laptop this morning and the screen has cracks. In 3 places. It hasn't been dropped, there are no dents, no signs of physical damage, not a single scratch.<\/p>\n<p>Has anyone else had a similar issue?<\/p>\n<p>Thanks!<\/p>\n<p>EDIT: I should add that the crack appears to have started at the base of the screen, so it's likely not from closing the lid too hard, either<\/p><\/blockquote>\n<p>Auch hier ein Riss, der pl\u00f6tzlich morgens zu sehen war. Auch dort gibt es Best\u00e4tigungen anderer Betroffener, denen das Gleiche passiert ist. Im Microsoft Answers-Forum gibt es ebenfalls Meldungen von Betroffenen, wie <a href=\"https:\/\/answers.microsoft.com\/en-us\/surface\/forum\/all\/microsoft-surface-laptop-3-screen-crack\/4c211830-f987-4e7b-a2e8-2d40266e3957?auth=1&amp;page=1\" target=\"_blank\" rel=\"noopener noreferrer\">in diesem Thread<\/a>.<\/p>\n<blockquote>\n<h3>Microsoft Surface Laptop 3 Screen Crack<\/h3>\n<p>I purchased my Microsoft Surface Laptop 3 (13.5in, model 1868) in Matte Black on the 28th of December 2019 (two weeks ago)<\/p>\n<p>My device has been carefully sitting on my desk in it's box since purchase.<\/p>\n<p>It has not been dropped or damaged in any way.<\/p>\n<p>Yet I noticed after I set it up that it has a hairline crack in the glass on the right hand side of the screen.<\/p>\n<p>I am not sure if it was there when I first got it out of the box because it is hard to notice. But I also do not understand how it could have happened in the few times I have used it.<\/p>\n<p>No pressure other than my finger using the touch screen lightly has been put on the screen.<\/p>\n<p>At first I was using the padding that came with the laptop sandwiched in between the screen and keyboard when I closed it.<\/p>\n<p>(Now i know why they package it like that) its like the screen just cracked when i closed it or opened it.<\/p>\n<p>The screen is very flimsy and i have been so careful with it because i paid a ridiculous amount of money for it (a whole years savings and 1\/4\u00a0 of my yearly income) it also just feels really fragile.<\/p>\n<p>There are a range of other commonly reported issues you can read about all over the web with the screen and software or design, but I really wanted to point out this one because it is deceptively common apparently. After searching the web for days I found hundreds of people complaining about this exact same issue on their brand new surface laptops! They are well hidden and I imagine deliberately so by microsoft. Unfortunately all have simply been told its physical damage so warranty wont cover it!<\/p>\n<p>I am trying to dispute the issue but so far no one has gotten back to me from Microsoft or the store I purchased it from. I have submitted numerous complaints.<\/p>\n<p>I refuse to pay to repair something I did not break. I want to know if anyone else here has had the same issue? Or heard of this happening? I will make sure that we have justice, compensation and that Microsoft recognises their fault. This product is a rip off. It would be worth the money if it worked. I was expecting to have this computer for years.<\/p>\n<p>Now I doubt it will last the month.<\/p>\n<p>I am really disappointed in the design and the companies response to this fault. How does a touch screen be so fragile it could get a hairline fracture by just touching the screen? Or closing the lid or opening it up?<\/p>\n<p>If the hinge broke or the keys fell off then it would be covered under warranty. So this should be too. There is no evidence of impact. The screen seems to have simply split itself.<\/p>\n<p>I am PISSED!<\/p><\/blockquote>\n<p>Und bei solchen Rissen verweigert Microsoft normalerweise die Garantie \u2013 es sieht ja nach einer mechanischen Besch\u00e4digung aus. In obigem Post beschwert sich eine Betroffene, dass keine Reaktion von Microsoft oder des Shops komme. Wenn aber Einbauspannungen zu diesen Rissen f\u00fchren, ist es nicht Schuld der K\u00e4ufer. Weitere Nutzer haben sich mit dem gleichen Problem im Thread gemeldet \u2013 es gibt bereits drei Seiten f\u00fcr diesen Thread.<\/p>\n<p>Andere Nutzer beschweren sich \u00fcber Akku-Laufzeiten, die nur halb so lang wie versprochen seien. In einer solchen Twitter-Diskussion weist Barb Bowman ebenfalls auf das Problem der gerissenen Displays beim Surface Laptop 3 hin.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">looks like the non alcantara SL3's MAY be subject to spontaneous screen cracks. What do you make of this? <a href=\"https:\/\/t.co\/8fr70P0pzc\">https:\/\/t.co\/8fr70P0pzc<\/a> (1 of many threads)&#8230;<\/p>\n<p>\u2014 Barb Bowman (@barbbowman) <a href=\"https:\/\/twitter.com\/barbbowman\/status\/1229091533468598274?ref_src=twsrc%5Etfw\">February 16, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>In <a href=\"https:\/\/www.reddit.com\/r\/Surface\/comments\/e7zohz\/surface_laptop_3_cracked_screen\/fh9fo2a\/\" target=\"_blank\" rel=\"noopener noreferrer\">diesem Post<\/a> schreibt jemand, dass Microsoft (laut Bericht des Shops, wo das Surface gekauft wurde) die Vorf\u00e4lle wohl untersucht.<\/p>\n<blockquote><p>Microsoft has acknowledge in the latest correspondence with the store I purchased the device from that they are investigating other reports of the same issue. However they could not provide a time frame on when they would find a solution or resolve the issue.<\/p><\/blockquote>\n<p>Der Betroffene schreibt: Sie wissen offensichtlich davon und versuchen, so viele Menschen wie m\u00f6glich zu dr\u00e4ngen, die bezahlte Ersatzoption f\u00fcr ein neues Ger\u00e4t zu nutzen.<\/p>\n<p><strong>Erg\u00e4nzung:<\/strong> Barb Bowman und Woody Leonhard haben <a href=\"https:\/\/www.askwoody.com\/2020\/surface-laptop-3s-spontaneous-cracked-screens\/\" target=\"_blank\" rel=\"noopener noreferrer\">hier<\/a> noch einige erg\u00e4nzende Informationen zusammen getragen.<\/p>\n<p><strong>\u00c4hnliche Artikel:<\/strong><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/12\/03\/flickergate-surface-pro-4-screen-probleme-ungelst\/\">#flickergate: Surface Pro 4 Screen-Probleme ungel\u00f6st<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/09\/08\/surface-pro-4-probleme-bei-firmware-update-installation\/\">Surface Pro 4: Probleme bei Firmware-Update-Installation<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/08\/04\/surface-pro-4-firmware-update-fixt-hello-anmeldung\/\">Surface Pro 4: Firmware-Update fixt Hello-Anmeldung<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/07\/17\/windows-10-v1703-wirft-bluescreen-auf-surface-pro-4\/\">Windows 10 V1703 wirft Bluescreen auf Surface Pro 4<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/03\/12\/surface-pro-4-diensthost-lokales-system-hohe-cpu-last\/\">Surface Pro 4: Diensthost \"Lokales System\" hohe CPU-Last<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2016\/11\/14\/fix-fr-kamera-bug-beim-surface-pro-4-und-surface-book\/\">Fix f\u00fcr Kamera-Bug beim Surface Pro 4 und Surface Book<\/a><br \/>\n<a href=\"https:\/\/web.archive.org\/web\/20201124035220\/https:\/\/borncity.com\/blog\/2016\/02\/01\/surface-pro-4-und-surface-book-werkeln-am-energiespar-bug\/\">Surface Pro 4 und Surface Book: Werkeln am Energiespar-Bug<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2013\/06\/13\/gibt-es-qualittsprobleme-beim-microsoft-surface-pro\/\">Gibt es Qualit\u00e4tsprobleme beim Microsoft Surface Pro?<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2017\/08\/14\/surfacegate-microsofts-problem-mit-den-surfaces\/\">#SurfaceGate: Microsofts Problem mit den Surfaces<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2020\/02\/03\/surface-pro-7-laptop-3-update-verursacht-640-x-480-mode\/\">Surface Pro 7\/Laptop 3: Update verursacht 640 x 480-Mode<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2020\/01\/21\/surface-laptop-nutzer-im-windows-10-s-mode-gefangen\/\">Surface Laptop-Nutzer im Windows 10 S-Mode gefangen<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2019\/12\/09\/die-surfaces-und-die-geblhten-akkus\/\">Die Surface Books und die gebl\u00e4hten Akkus<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2019\/12\/06\/surface-pro-7-firmware-update-fr-akku-und-usb-dock\/\">Surface Pro 7: Firmware-Update f\u00fcr Akku und USB-Dock<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2019\/11\/01\/wi-fi-rger-mit-surface-pro-7-surface-laptop-3-workaround\/\">Wi-Fi-\u00c4rger mit Surface Pro 7\/Surface Laptop 3 [Workaround]<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2019\/10\/28\/vorsicht-beim-surface-pro-7-wi-fi-treiber\/\">Vorsicht beim Surface Pro 7 Wi-Fi-Treiber<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2019\/10\/13\/surface-book-2-cpu-und-dgpu-probleme-behoben\/\">Surface Book 2: CPU- und dGPU-Probleme behoben<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/blog\/2020\/02\/16\/surface-pro-7-schaltet-sich-einfach-ab\/\">Surface Pro 7 schaltet sich einfach ab<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[English]K\u00e4ufer eines Microsoft Surface m\u00fcssen schon echte Fanboys \u2013 oder ein gutes St\u00fcck aschblond sein, sonst h\u00e4tten sie dankend abgelehnt. Es gibt aktuell Berichte \u00fcber das neueste \u00dcbel: Die Bildschirme von Surface Laptop 3-Ger\u00e4ten springen spontan und bekommen Risse.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[24,4356],"class_list":["post-228308","post","type-post","status-publish","format-standard","hentry","category-allgemein","tag-problem","tag-surface"],"_links":{"self":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/228308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/comments?post=228308"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/228308\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/media?parent=228308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/categories?post=228308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/tags?post=228308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}