{"id":236368,"date":"2020-10-08T02:04:12","date_gmt":"2020-10-08T00:04:12","guid":{"rendered":"https:\/\/www.borncity.com\/blog\/?p=236368"},"modified":"2021-09-25T23:50:44","modified_gmt":"2021-09-25T21:50:44","slug":"microsoft-365-teams-und-outlook-war-wieder-gestrt-7-10-2020","status":"publish","type":"post","link":"https:\/\/borncity.com\/blog\/2020\/10\/08\/microsoft-365-teams-und-outlook-war-wieder-gestrt-7-10-2020\/","title":{"rendered":"Microsoft 365: Teams und Outlook war wieder gestört (7.10.2020)"},"content":{"rendered":"

[English<\/a>]Am 7. Oktober 2020 ist bei Microsoft 365 wieder eine St\u00f6rung der Azure Cloud-Dienste aufgetreten. Nutzer haben Probleme beim Zugriff auf Microsoft Teams oder Outlook 365. Ist jetzt die zweite St\u00f6rung seit Ende September und zum 1. Oktober 2020. Erg\u00e4nzungen<\/strong> vom 8.10.2020 nachgetragen.<\/p>\n

<\/p>\n

\"\"Auf Twitter findet sich die nachfolgende Meldung<\/a> von Microsoft 365 Status. Microsoft untersucht Meldungen von Nutzern, die Probleme mit Microsoft 365-Diensten berichten. Bleeping Computer hat es auch thematisiert<\/a> und The Register auch<\/a>.<\/p>\n

\"Microsoft<\/a><\/p>\n

Benutzer bemerken m\u00f6glicherweise Auswirkungen bei Microsoft Teams, Outlook, SharePoint Online, OneDrive for Business.\u00a0 Auf der Webseite Outlook.com<\/a> finden sich folgende Einzelheiten:<\/p>\n

\n

Microsoft 365 Service health status<\/h3>\n

The following services have been recovered, the remaining updates are related to the isolated admin center impact: SharePoint Online\/OneDrive for Business – Services are healthy Microsoft Teams – Services are healthy Microsoft Forms – Services are healthy Microsoft Threat Protection – Services are healthy Microsoft Intune – Services are healthy Exchange Online – Services are healthy Outlook.com – Services are healthy Title: Admins may experience delays or be unable to access the admin center User Impact: Admins may be experiencing delays or be unable to access the admin center. Current status: We're taking additional mitigation actions for the admin center impact related to MO223756. We anticipate that the service will be recovered by Wednesday, October 7, 2020, at 11:30 PM UTC. Scope of impact: Admins in the North America region may be experiencing delays or be unable to access the admin center. Start time: Wednesday, October 7, 2020, at 6:10 PM UTC Next update by: Thursday, October 8, 2020, at 12:30 AM UTC<\/p><\/blockquote>\n

Auf allestoerungen.de<\/a> findet sich ein Peak um kurz vor 21:00 Uhr deutscher Zeit f\u00fcr Deutschland. Gut 50% der Outlook-Benutzer berichten von Problemen, wobei es Anmeldeprobleme und Verbindungsprobleme gibt.<\/p>\n

\"Office
\n(Office 365-St\u00f6rung 7.10.2020)<\/p>\n

Inzwischen hat Microsoft die Ursache gefunden und die Behebung der weltweiten St\u00f6rung in weiteren Tweets angek\u00fcndigt.<\/p>\n

We've identified a recent change that may have resulted in impact to multiple Microsoft 365 services. We've reverted the change and services are recovering. Additional information can be found at http:\/\/status.office.com<\/a> or in the admin center under MO223756.<\/p>\n

Our investigation determined that a network infrastructure change resulted in accessibility issues. Our telemetry indicates that service is recovering following the reversion. More details can be found at http:\/\/status.office.com<\/a> or in the admin center under MO223756.<\/p>\n

We're observing continued improvement for a majority of Microsoft 365 services and are taking additional action to mitigate impact for the remaining services. For a full list of recovered services, please visit http:\/\/status.office.com<\/a>.<\/p>\n

We've validated that service has been restored for MO223756. Additional information regarding the continued admin center impact can be found http:\/\/status.office.com<\/a>.<\/p><\/blockquote>\n

Es war wieder eine \u00c4nderung in der Netzwerk-Infrastruktur, die diese St\u00f6rung verursacht hat. Microsoft will die St\u00f6rung inzwischen aber behoben haben. Ist jemand von betroffen?<\/p>\n

Erg\u00e4nzungen zum 8.10.2020<\/h2>\n

Blog-Leser Andreas P. hat mich heute morgen die Statusinformationen aus dem Admin-Dashboard zukommen lassen. Es schaut aus, als ob die St\u00f6rung noch eine Zeit lang bestanden hat. Hier die Ausz\u00fcge vom 7.10. bis 8.10, wo selbst der Zugriff auf das Admin-Center Probleme machte.<\/p>\n

Published Time: 08.10.2020 00:07:26
\nTitle: Admins may experience delays or be unable to access the admin center<\/strong><\/p>\n

User Impact: Admins may be experiencing delays or be unable to access the admin center.<\/p>\n

Current status: We're taking additional mitigation actions for the admin center impact related to MO223756. We anticipate that the service will be recovered by Wednesday, October 7, 2020, at 11:30 PM UTC.<\/p>\n

Scope of impact: Admins in the North America region may be experiencing delays or be unable to access the admin center.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

Next update by: Thursday, October 8, 2020, at 12:30 AM UTC<\/p><\/blockquote>\n

Published Time: 08.10.2020 00:21:31<\/p>\n

Title: Can't access Microsoft 365 services<\/p>\n

User Impact: Users may have been unable to access Microsoft 365 services.<\/p>\n

More info: Users may have seen impact to the following Microsoft 365 services:<\/p>\n

SharePoint Online\/OneDrive for Business – Services are healthy
\nMicrosoft Teams – Services are healthy
\nMicrosoft Forms – Services are healthy
\nMicrosoft Threat Protection – Services are healthy
\nMicrosoft Intune – Services are healthy
\nExchange Online – Services are healthy
\nOutlook.com – Services are healthy
\nAdmin center – Services are recovering. Additional information can be found under MO223787.<\/p>\n

Final status: We've validated that the service has recovered. We'll continue to provide updates on the admin center impact under MO223787.<\/p>\n

Scope of impact: Any user who was attempting to access the impacted services could have been impacted by this event.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

End time: Wednesday, October 7, 2020, at 9:45 PM UTC<\/p>\n

Preliminary root cause: A recent networking change to the infrastructure responsible for traffic management caused an issue in which traffic was inefficiently routed, causing network congestion that prevented users from accessing Microsoft 365 services.<\/p>\n

Next steps:
\n– We're assessing our deployment testing procedures to understand why an issue with the update had gone undetected.<\/p>\n

We'll publish a post-incident report within five business days.<\/p>\n

[…]<\/p>\n

Published Time: 07.10.2020 22:43:37<\/p>\n

Title: Can't access Microsoft 365 services<\/p>\n

User Impact: Users may be unable to access Microsoft 365 services.<\/p>\n

More info: Users may see impact to the following Microsoft 365 services:<\/p>\n

SharePoint Online\/OneDrive for Business – Services are healthy
\nMicrosoft Teams – Services are healthy
\nMicrosoft Forms – Services are healthy
\nMicrosoft Threat Protection – Services are healthy
\nMicrosoft Intune – Services are recovering
\nExchange Online – Services are recovering
\nOutlook.com – Services are recovering
\nAdmin center – Services are recovering<\/p>\n

Current status: We're observing continued improvement across the majority of Microsoft 365 services. The infrastructure responsible for admin center access requires additional action to restore service and we're conducting restarts on the affected infrastructure to mitigate impact.<\/p>\n

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

Root cause: A change to network infrastructure caused impact within Microsoft 365 services.<\/p>\n

Published Time: 07.10.2020 22:16:27
\nTitle: Can't access Microsoft 365 services<\/strong><\/p>\n

User Impact: Users may be unable to access Microsoft 365 services.<\/p>\n

More info: Users may see impact to the following Microsoft 365 services:<\/p>\n

SharePoint Online\/OneDrive for Business – Services are healthy
\nMicrosoft Teams – Services are healthy
\nMicrosoft Forms – Services are healthy
\nMicrosoft Intune – Services are recovering
\nExchange Online – Services are recovering
\nOutlook.com – Services are recovering
\nAdmin center – Services have not recovered<\/p>\n

Current status: Further investigation has confirmed that a recent update to network infrastructure resulted in impact to Microsoft 365 services. Our telemetry indicates continued recovery within the environment following the reversion of the update.<\/p>\n

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

Root cause: A change to network infrastructure caused impact within Microsoft 365 services including SharePoint Online, Exchange Online, Microsoft Teams, Microsoft Forms, and Outlook.com.<\/p>\n

Next update by: Wednesday, October 7, 2020, at 9:00 PM UTC<\/p>\n

Published Time: 07.10.2020 21:59:04
\nTitle: Can't access Microsoft 365 services<\/strong><\/p>\n

User Impact: Users may be unable to access Microsoft 365 services.<\/p>\n

More info: Users may see impact to the following Microsoft 365 services:<\/p>\n

SharePoint Online\/OneDrive for Business – Services are healthy
\nMicrosoft Teams – Services are healthy
\nMicrosoft Forms – Services are healthy
\nMicrosoft Intune – Services are healthy
\nExchange Online – Services are recovering
\nOutlook.com – Services are recovering<\/p>\n

Current status: We've identified a recent change which may have led to impact to Microsoft 365 services and features. We've reverted this change and our initial telemetry shows that services are in recovery. We'll continue monitoring the environment to ensure service stability.<\/p>\n

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

Root cause: A recent service change caused impact within Microsoft 365 services including SharePoint Online, Exchange Online, Microsoft Teams, Microsoft Forms, and Outlook.com.<\/p>\n

Next update by: Wednesday, October 7, 2020, at 9:00 PM UTC<\/p>\n

Published Time: 07.10.2020 20:45:38<\/p>\n

Title: Can't access Microsoft 365 services<\/p>\n

User Impact: Users may be unable to access Microsoft 365 services.<\/p>\n

More info: Users may see impact to Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online\/OneDrive for Business<\/p>\n

Current status: We've received reports of user impact to Microsoft 365 services and are working to investigate the cause of the issue.<\/p>\n

Scope of impact: Any user may see impact for this issue.
\nNext update by: Wednesday, October 7, 2020, at 8:00 PM UTC<\/p><\/blockquote>\n

Inzwischen hat Microsoft in dieser Statusmeldung die Gr\u00fcnde f\u00fcr die Probleme beim Zugriff auf den Admin-Statusbereich offen gelegt.<\/p>\n

Published Time: 08.10.2020 02:22:24
\nTitle: Admins may experience delays or be unable to access the admin center<\/strong><\/p>\n

User Impact: Admins may have experienced delays or been unable to access the admin center.<\/p>\n

Final status: We've completed our mitigation actions and confirmed via extensive monitoring that the issue has been resolved.<\/p>\n

Scope of impact: Admins in the North America region may have experienced delays or been unable to access the admin center.<\/p>\n

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC<\/p>\n

End time: Wednesday, October 7, 2020, at 10:30 PM UTC<\/p>\n

Root cause: Mitigation actions that were taken due to the previous event impacting the admin center inadvertently resulted in further access issues. Additional infrastructure pressure due to the ongoing Azure networking issue resulted in high latency and access problems which was a contributing factor to the duration of the event.<\/p>\n

Next steps:
\n– We're assessing our mitigation strategies to determine better methods to reduce inadvertent impact and resolution time.<\/p><\/blockquote>\n

Betraf wohl nur Nordamerika. Microsoft will einen post-incident Report binnen f\u00fcnf Arbeitstagen mit Details zur St\u00f6rungsursache ver\u00f6ffentlichen.<\/p>\n

\u00c4hnliche Artikel:<\/strong>
\nSt\u00f6rung bei Microsoft 365 (28.\/29.9.2020)<\/a>
\nMicrosoft Cloud: Ist Azure Active Directory ein Single Point of Failure?<\/a>
\nCyber-Kriminalit\u00e4t bedroht Wirtschaft und Gesellschaft<\/a>
\nDatensch\u00fctzer fordern digitale Souver\u00e4nit\u00e4t und Nachbesserungen bei Office 365<\/a>
\nOutlook.com war gest\u00f6rt (1. Okt. 2020)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

[English]Am 7. Oktober 2020 ist bei Microsoft 365 wieder eine St\u00f6rung der Azure Cloud-Dienste aufgetreten. Nutzer haben Probleme beim Zugriff auf Microsoft Teams oder Outlook 365. Ist jetzt die zweite St\u00f6rung seit Ende September und zum 1. Oktober 2020. Erg\u00e4nzungen … Weiterlesen →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7263,7862],"tags":[1171,7377,215,987,5595],"class_list":["post-236368","post","type-post","status-publish","format-standard","hentry","category-cloud","category-stoerung","tag-cloud","tag-microsoft-365","tag-outlook","tag-storung","tag-teams"],"_links":{"self":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/236368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/comments?post=236368"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/posts\/236368\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/media?parent=236368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/categories?post=236368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/blog\/wp-json\/wp\/v2\/tags?post=236368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}