{"id":12988,"date":"2020-02-05T10:43:34","date_gmt":"2020-02-05T09:43:34","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=12988"},"modified":"2024-10-03T07:19:01","modified_gmt":"2024-10-03T05:19:01","slug":"exchange-online-outlook-beeintrchtigt-4-5-februar-2020","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2020\/02\/05\/exchange-online-outlook-beeintrchtigt-4-5-februar-2020\/","title":{"rendered":"Exchange Online\/Outlook disruption (4.\/5. Februar 2020)"},"content":{"rendered":"

[German<\/a>]A brief information for users of Microsoft's Exchange Online\/Outlook \u2013 Microsoft are once again wobbling around with a service disruption. Started already on February 4, with Exchange Online and will continue with Outlook on February 5, 2020. <\/p>\n

<\/p>\n

Since January 31, 2020, I have reported almost daily about problems or failures of Microsoft's Azure Cloud services. The last issues was the team failure due to an expired certificate. <\/p>\n

New failure in Exchange Online <\/h2>\n

Blog reader Andreas P. already informed me yesterday evening by mail about new status information about Exchange Online (thanks for that). I haven't found anything on Microsoft 365 Status yet. <\/p>\n

Exchange Online February 4, 2020<\/h3>\n

Here are the status messages of the administrator dashboard from February 4, 2020.<\/p>\n

\n

-04.02.2020 05:56:34<\/p>\n

Title: Can't access archive mailbox<\/p>\n

User Impact: Users' archive mailboxes may unexpectedly appear as empty.<\/p>\n

More info: This is a continuation of EX199646.<\/p>\n

Users' standard mailboxes are unaffected.<\/p>\n

This issue only affects users who had an archive mailbox and had renewed their Exchange Online license or had their mailbox disabled and re-enabled between December 4, 2019 and January 11, 2020. Please contact our support team to expedite the reconnection of the archive mailbox.<\/p>\n

Current status: We've deployed a restoration script in order to reconnect the archive mailboxes to a subset number of affected users. We're reviewing diagnostic data to identify the remaining users who may still be impacted and who have not received the deployment yet.<\/p>\n

Scope of impact: Any user who has an archive mailbox and has recently renewed their Exchange Online license or have had their mailbox disabled and re-enabled may be impacted.<\/p>\n

Start time: Tuesday, December 17, 2019, at 9:20 AM UTC<\/p>\n

Root cause: A recent update to streamline the process of enabling and disabling mailboxes caused issues with archive mailboxes.<\/p>\n

Next update by: Thursday, February 6, 2020, at 6:30 AM UTC<\/p>\n

-04.02.2020 00:39:00<\/p>\n

Title: Can't access archive mailbox<\/p>\n

User Impact: Users' archive mailboxes may unexpectedly appear as empty.<\/p>\n

More info: This is a continuation of EX199646.<\/p>\n

Users' standard mailboxes are unaffected.<\/p>\n

This issue only affects users who had an archive mailbox and had renewed their Exchange Online license or had their mailbox disabled and re-enabled between December 4, 2019 and January 11, 2020. Please contact our support team to expedite the reconnection of the archive mailbox.<\/p>\n

Current status: We've reverted the change, which has stopped the issue from re-occurring, and we're continuing to gather data to manually reconnect the archive mailboxes for impacted users.<\/p>\n

Scope of impact: Any user who has an archive mailbox and has recently renewed their Exchange Online license or have had their mailbox disabled and re-enabled may be impacted.<\/p>\n

Start time: Tuesday, December 17, 2019, at 9:20 AM UTC<\/p>\n

Root cause: A recent update to streamline the process of enabling and disabling mailboxes caused issues with archive mailboxes.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 6:00 AM UTC<\/p>\n<\/blockquote>\n

There are problems with mail archives and e-mail accounts in Exchange Online – possibly due to a December 2019 change. Downdetector shows<\/a> a smaller number of problems over the past 24 hours.  <\/p>\n

Exchange Online February 5, 2020<\/h3>\n

The problem is probably not over by February 5, either. Here are the status messages of the administrator dashboard – this time it concerns Outlook.<\/p>\n

\n

-05.02.2020 06:12:33<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We've reviewed the network traces provided and the results were inconclusive. We've requested that some users provide specific HTTP Archive (HAR) traces to assist our investigation.<\/p>\n

Scope of impact: This issue may affect any users operating Outlook on the web during long-term sessions of 30 or more minutes via https:\/\/outlook.office.com.<\/p>\n

Root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.<\/p>\n

Next update by: Wednesday, February 5, 2020, at 9:00 AM UTC<\/p>\n

-05.02.2020 01:53:12<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We've received reports that impact persists after our attempted mitigation. We're reviewing network traces provided by affected users to help identify the next troubleshooting steps.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.<\/p>\n

Next update by: Wednesday, February 5, 2020, at 6:00 AM UTC<\/p>\n

-04.02.2020 09:52:22<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: After a period of testing, we've been unable to reproduce the problem. We're monitoring the service to ensure that we've recovered the service fully.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Preliminary root cause: root cause: root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.<\/p>\n

Next update by: Wednesday, February 5, 2020, at 2:00 AM UTC<\/p>\n

-04.02.2020 08:47:12<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We've made the settings change to allow connection requests to call to Outlook on the web via alternate infrastructure. We're testing whether these action steps have mitigated impact.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Preliminary root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 9:30 AM UTC<\/p>\n

-04.02.2020 07:48:59<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We identified a recent change that modified how connection requests are directed to Outlook on the web. We're looking into making a settings change that will allow connection requests to call to Outlook on the web via alternate infrastructure.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Preliminary root cause: A recent change is unintentionally affecting how connection requests are directed to Outlook on the web.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 8:00 AM UTC<\/p>\n

-04.02.2020 06:53:30<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We're analyzing networking logs to gain a better understanding of how the requests are routed and where the issue is happening during the routing process.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 7:00 AM UTC<\/p>\n

-04.02.2020 05:42:50<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

As a temporary alternative access method, users can try accessing Outlook on the web using this URL to circumvent impact:
https:\/\/outlook.office365.com\/mail\/<\/p>\n

Current status: We're reproducing the issue and gathering additional logs to help isolate the cause of the problem.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 6:00 AM UTC<\/p>\n

-04.02.2020 04:34:29<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User impact: User inboxes may not show new email until manually refreshing or after changing folders when using Outlook on the web.<\/p>\n

More info: Users may notice this issue after signing in to Outlook on the web for approximately 30 minutes from any browser.<\/p>\n

Current status: We're reviewing client logs of affected users to help determine the source of the issue.<\/p>\n

Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.<\/p>\n

Next update by: Tuesday, February 4, 2020, at 5:00 AM UTC<\/p>\n

-04.02.2020 04:08:23<\/p>\n

Title: Inbox won't refresh in Outlook in the web<\/p>\n

User Impact: Users inboxes may not show new emails until they are manually refreshed in Outlook on the web.<\/p>\n

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.<\/p>\n<\/blockquote>\n

The Outlook mailbox is not updated. Someone affected?<\/p>\n","protected":false},"excerpt":{"rendered":"

[German]A brief information for users of Microsoft's Exchange Online\/Outlook \u2013 Microsoft are once again wobbling around with a service disruption. Started already on February 4, with Exchange Online and will continue with Outlook on February 5, 2020.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63,463],"tags":[64,2256],"class_list":["post-12988","post","type-post","status-publish","format-standard","hentry","category-cloud","category-issue","tag-cloud","tag-flaw"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/12988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=12988"}],"version-history":[{"count":2,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/12988\/revisions"}],"predecessor-version":[{"id":35441,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/12988\/revisions\/35441"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=12988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=12988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=12988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}