{"id":13037,"date":"2020-02-08T19:10:21","date_gmt":"2020-02-08T18:10:21","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=13037"},"modified":"2023-01-10T10:44:00","modified_gmt":"2023-01-10T09:44:00","slug":"windows7-prevents-shutdown-restart-feb-2020","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2020\/02\/08\/windows7-prevents-shutdown-restart-feb-2020\/","title":{"rendered":"Windows 7 \/ 10 prevents shutdown \/ restart (Feb. 2020)"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" style=\"float: left; margin: 0px 10px 0px 0px; display: inline; border-width: 0px;\" title=\"win7\" src=\"http:\/\/www.borncity.com\/blog\/wp-content\/uploads\/2012\/03\/win7_thumb1.jpg\" alt=\"win7\" width=\"44\" height=\"42\" align=\"left\" border=\"0\" \/>[<a href=\"https:\/\/www.borncity.com\/blog\/2020\/02\/08\/windows7-verhindert-das-herunterfahren-den-neustart-feb-2020-shutdown\/\" target=\"_blank\" rel=\"noopener noreferrer\">German<\/a>]Some Windows 7 users (Addendum: and Windows 10) may be surprised to find that the operating system suddenly shuts down or restarts. The operation is rejected because of missing permissions (You do not have permission to shutdown this computer). <strong>Addendum: <\/strong>It seems to me, that an Adobe CC update from early Feb. 2020 (or for similar software) is causing this behavior. I've rewritten parts of the 'Adobe service' section, to make things a bit more clear. And there are signs, that Bitdefender Total Security 2020 may cause also this behavior \u2013 hope that helps.<\/p>\n<p><!--more--><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/vg01.met.vgwort.de\/na\/d4bbef7630ee45ce865aa9cef1333680\" alt=\"\" width=\"1\" height=\"1\" \/>I had already seen this the night at <a href=\"https:\/\/www.askwoody.com\/2020\/win7-error-you-dont-have-permission-to-shut-down-this-computer\/\" target=\"_blank\" rel=\"noopener noreferrer\">askwoody.com<\/a>, but then I was asked by mail (thanks for that) and <a href=\"https:\/\/twitter.com\/TheJanzap\/status\/1226102768043163649\" target=\"_blank\" rel=\"noopener noreferrer\">via Twitter<\/a> from my German readers if I heard about that. It seems that many Windows 7 users are suddenly affected. First it has been posted at reddit.com <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/f0120d\/dont_have_permission_to_shutdown\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a> and <a href=\"https:\/\/www.reddit.com\/r\/windows\/comments\/f06eiz\/you_dont_have_permission_to_shutdown_this\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<h2>The error description<\/h2>\n<p>The affected users will receive an error message when trying to shut down or restart Windows 7.<\/p>\n<blockquote><p>You do not have permission to shutdown this computer<\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" title=\"You do not have permission to shutdown this computer\" src=\"https:\/\/i.imgur.com\/af2o2VC.jpg\" alt=\"You do not have permission to shutdown this computer\" width=\"397\" height=\"129\" \/><\/p>\n<p>Windows 7 refuses the operation. On Twitter someone posted this tweet with a screenshot of it.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">You don't have permission to shutdown this computer- Windows 7<\/p>\n<p>This error is preventing me to shutdown or restart my PC from yesterday \u200d\u2642\ufe0f\u200d\u2642\ufe0f\u200d\u2642\ufe0f <a href=\"https:\/\/t.co\/JOXymOQYTI\">pic.twitter.com\/JOXymOQYTI<\/a><\/p>\n<p>\u2014 Trendswood (@Trendswoodcom) <a href=\"https:\/\/twitter.com\/Trendswoodcom\/status\/1225798750385270784?ref_src=twsrc%5Etfw\">February 7, 2020<\/a><\/p><\/blockquote>\n<p><script src=\"https:\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><\/p>\n<p>In the Microsoft Answers Forum, on February 6, 2020, you can find <a href=\"https:\/\/answers.microsoft.com\/en-us\/windows\/forum\/all\/windows-7-problem-not-shutdown\/4664c0c9-e93d-4612-b863-caebb89b6d35?auth=1\" target=\"_blank\" rel=\"noopener noreferrer\">this thread<\/a> where someone describes the error. On reddit.com <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/f0120d\/dont_have_permission_to_shutdown\/\" target=\"_blank\" rel=\"noopener noreferrer\">someone describes this<\/a> as follows:<\/p>\n<blockquote>\n<h3>Don't have permission to shutdown<img decoding=\"async\" src=\"https:\/\/www.redditstatic.com\/desktop2x\/img\/renderTimingPixel.png\" alt=\"\" \/><\/h3>\n<p>End of day I received a few calls with this error. Don't see anything in event logs. After log off and reboot same issue. Doing a gpupdate in pc seemed to fix issue for now. Worried end of day Friday I may get a ton off calls<\/p>\n<p>Has anyone else run into this?<\/p><\/blockquote>\n<p>If you search for this error on the Internet, there are many of hits &#8211; some of them from 2013 and earlier. So this is not a new bug &#8211; it's just odd that it's appearing right now. And it seems to have hit a number of Windows 7 users.<\/p>\n<h2>A few thoughts first about 'wrong paths'<\/h2>\n<p>After I noticed the post at <a href=\"https:\/\/www.askwoody.com\/2020\/win7-error-you-dont-have-permission-to-shut-down-this-computer\/\" target=\"_blank\" rel=\"noopener noreferrer\">askwoody.com<\/a>, I begun thinking, why the issue affects only a few users and only for Windows 7 SP1, and only from February 6, 2020? There hasn't been a Windows update recently (Feb. 2020). The suspicion, that the fix for the black desktop background bug (see <a href=\"https:\/\/borncity.com\/win\/2020\/02\/07\/windows-7-update-kb4539602-fixes-black-desktop\/\">Windows 7: Update KB4539601 \/ KB4539602 fixes black Desktop<\/a>) may be involved, wasn't likely, because this patch has been released after we have had the first reports.<\/p>\n<p>In MS Answers there is also the hint, that the <em>crypt32.dll <\/em>update (to close an information disclosure vulnerability) may be involved\u2013 and at askwoody.com <a href=\"https:\/\/www.askwoody.com\/forums\/topic\/win7-error-you-dont-have-permission-to-shut-down-this-computer\/#post-2136708\" target=\"_blank\" rel=\"noopener noreferrer\">this post<\/a> also mentioned that. However, I consider this update to be less likely the cause (see <a href=\"https:\/\/www.askwoody.com\/forums\/topic\/win7-error-you-dont-have-permission-to-shut-down-this-computer\/#post-2137046\" target=\"_blank\" rel=\"noopener noreferrer\">my post<\/a> at askwoody), as this update for the cryptography vulnerability has only been distributed to Windows 10 only (see <a href=\"https:\/\/msrc.microsoft.com\/update-guide\/en-US\/vulnerability\/CVE-2020-0601\" target=\"_blank\" rel=\"noopener noreferrer\">this Microsoft document<\/a>) \u2013 so it could not affect Windows 7.<\/p>\n<p>The colleagues at <a href=\"https:\/\/web.archive.org\/web\/20220905222857\/https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bleeping Computer<\/a> and <a href=\"https:\/\/www.zdnet.com\/article\/windows-7-bug-prevents-users-from-shutting-down-or-rebooting-computers\/\" target=\"_blank\" rel=\"noopener noreferrer\">Catalin Cimpan at ZDnet<\/a> have mentioned the issue (thanks for that) and posted workarounds (using <em>gpedit.msc<\/em>). While they write the workarounds in a good faith (at that time, not too much details has been known, users should avoid these steps and use it as a last resort. What all articles not mentions (even the copy cat posts): Tampering with <em>gpedit.msc<\/em> isn't available for Windows 7 Home Edition \u2013 and the steps to change the UAC GPO described in all articles I found so far, will work only, if the user is a member of the administrator group (see also my Fix #2 below).<\/p>\n<h2>Fix #1: Check Adobe Genuine Monitor Service<\/h2>\n<p>I then begun to search the internet for a reason, that caused this issue suddenly in Feb. 2020, and I found 'a smoking gun'. Are you using Adobe Creative Cloud (CC) or do you have (or have had) other Adobe stuff installed on your machine? In this case, the following hint it hot for you. After investigation the case, I have read several times hints, that an Adobe service may be involved. Within <a href=\"https:\/\/answers.microsoft.com\/en-us\/windows\/forum\/all\/windows-7-problem-not-shutdown\/4664c0c9-e93d-4612-b863-caebb89b6d35?auth=1\" target=\"_blank\" rel=\"noopener noreferrer\">this Microsoft Answers forum thread<\/a>, there has been a hint from TimothyLevine:<\/p>\n<blockquote><p>In our case, it is definitely being caused by the \"Adobe Genuine Monitor Service\" that is part Adobe's Creative Cloud. The exe that the service runs was is dated 2\/3\/20, so this is from a very recent update.<\/p>\n<p>We're telling users as a workaround to first logoff their computers then use the \"power button\" on the Windows 7 login screen to restart.<\/p><\/blockquote>\n<p>The interesting part ist, that the .exe used for this service seems to be updated on February 3, 2020 (I read the first posts on February 6, 2020). The advice given to the users in the 2nd paragraph is described below as the shutdown workaround outlined in Fix 3.<\/p>\n<p>Also within <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/f0120d\/dont_have_permission_to_shutdown\/fgvlmfc\/\" target=\"_blank\" rel=\"noopener noreferrer\">this reddit thead<\/a> user <em>pinball5757<\/em> claims that Adobe uses a service 'Adobe Genuine Monitor Service' (part of the Adobe Creative Cloud, and probably of other Adobe software to check, if that Adobe stuff is genuine) that is causing the issues.<\/p>\n<blockquote><p>In my case, Adobe has a service called \"Adobe Genuine Monitor Service\", and if I disable it, then restart, I can shut down like I used to from the \"Shut Down\" button in the Start menu.<\/p>\n<p>(I was always able to shut down from the login screen after I log out of the accounts, all of which are admin accounts, and none of which would shut down without logging out first.)<\/p><\/blockquote>\n<p>The 2nd paragraph also mentioned the workaround outlined below in Fix 3. It's also possible to stop and disable this Adobe service or change the start behavior, using the following steps.<\/p>\n<p>1. Type <em>services.msc <\/em>within the start menu's search bar and right click to the entry <em>services.msc <\/em>shown within the start menu search results.<\/p>\n<p>2. Use the context menu <em>Run as administrator <\/em>and confirm the UAC prompt to launch the services manager.<\/p>\n<p>3. Search for the service <em>Adobe Genuine Monitor Service<\/em> and try to change the service status (you can stop or disable the service or set it's start option).<\/p>\n<p>The most interesting part may be found in pinball5757's reddit post, as cited below \u2013 he set the service to <em>Automatic (Delayed Start)<\/em>:<\/p>\n<blockquote><p>I don't care for disabling services, so I tried setting it to \"Automatic (Delayed Start)\" and I am still able to shut down from the accounts, even after the service starts up, unless I log out, and switch users. Switching users after the service starts up seems to bring the permission issue up again.<\/p><\/blockquote>\n<blockquote><p>[\u2026]<\/p>\n<p>EDIT: It seems, for me, if I log in with any account, before the service starts up, I can shut down from any other account so long as I don't log out of the account I logged in with first. If I log out of all accounts, then log back in, I lose shut down permission, until restart with it set to Auto(delayed start). I reckon I'll just disable it for a while, to see if any other issues arise. BTW my son uses Photoshop, and creative cloud with his class work so I may have more info if these start having problems for him.<\/p>\n<p>2nd EDIT: As long as one of the accounts (3 on my machine) is logged in I can log in and out of the other two, and even log out of the first one, if I'm logged into one of the others, and I can shut down without issue, but if I log out of all three accounts, then log back in on any one of them, the Adobe service evidently gets, and locks the permission. I cannot get it back even if I stop the service.<\/p>\n<p>3rd Edit: It turns out that if I do stop the service, log out of everything, then log back in with the service still stopped, I get permission back, without restarting the whole computer. \"Adobe Genuine Monitor Service\" is the culprit for me. Hope this helps.<\/p><\/blockquote>\n<p>So it's sufficient to stop the service or set it to delayed start and log in, to gain the right back to shutdown Windows 7. Disabling the service may be a bad idea \u2013 from what I read, the service is used from Adobe to check, whether Adobe products installed are genuine.<\/p>\n<blockquote><p><strong>Addendum 1<\/strong>: After writing this article, I found this <a href=\"https:\/\/web.archive.org\/web\/20220905222857\/https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/\" target=\"_blank\" rel=\"noopener noreferrer\">comments<\/a> at Bleeping Computer. It proves my theory, that the Adobe Service is causing the culprit.<\/p>\n<p><strong>Addenum 2:<\/strong> See also the comment from Julia below, pointing out a 3rd place in MS Answers, where a user affected confirms the Adobe CC service as a root cause.<\/p>\n<p><strong>Addendum 3: <\/strong>Bleeping Computer mentions in the (now) <a href=\"https:\/\/web.archive.org\/web\/20220905222857\/https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/\" target=\"_blank\" rel=\"noopener noreferrer\">updated article<\/a> also \"Adobe Genuine Software Integrity Service\", and \"Adobe Update\", but I'm not sure, whether both services need to be disabled.<\/p>\n<p><strong>Addendum 4:<\/strong> And I have had some feedback on Twitter, that Adobe CC has been installed on affected systems.<\/p><\/blockquote>\n<p>It that helps, feel free to drop a comment \u2013 and you should contact Adobe claiming for an update of their software. I've also informed Microsoft's <em>WindowsSupport <\/em>and <em>MicrosoftHelps <\/em>via twitter about the above findings.<\/p>\n<blockquote><p><strong>Addendum 5:<\/strong> At Bleeping Computer <a href=\"https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/#cid14688\" target=\"_blank\" rel=\"noopener noreferrer\">this user<\/a> claims, that BitDefender Total Security 2020 is causing this symptoms. An update has been pushed at Feb. 6, 2020, that may cause this issue. Somebody can confirm that?<\/p><\/blockquote>\n<h2>Other Workarounds and Fixes<\/h2>\n<p>If the hints, given above, didn't work, or if tampering with Adobe Genuine Monitor Service is having side effects, here are a few hints, what you can do else, if you are affected. But note: Use it as a last resort.<\/p>\n<h3>Fix #2: Check Group Policy Settings<\/h3>\n<p>In case the 'Adobe thing' didn't fit, the next thing you could check, are group policy settings. Under Windows 7 Pro, Ultimate and Enterprise, you should try the following steps:<\/p>\n<p>1. Type the command <em>ggpedit.msc<\/em>\u00a0 in the search box of the Start menu and then start the Group Policy Editor via the the Start menu entry shown using the context menu command <em>Run as administrator <\/em>and confirm the execution using User Account Control.<\/p>\n<p>2. In group policy editor navigate within the left pane to <em>Computer Settings &gt; Windows Settings &gt; Security Settings &gt; Local Policies &gt; Security Options<\/em>.<\/p>\n<p>3. Search in the right pane the policy <em>User Account Control: Run all administrators in Admin approval, <\/em>double click and activate it.<\/p>\n<p>Afterwards, an administrative command prompt window can be invoked. Enter the command <em>gpupdate \/force <\/em>to force the adoption of the policy change (since a restart is not possible). The above approach is described in a similar form in <a href=\"https:\/\/web.archive.org\/web\/20200922085346\/https:\/\/esupport.quickheal.com\/support\/solutions\/articles\/23000020281\" target=\"_blank\" rel=\"noopener noreferrer\">this article<\/a>, at <a href=\"https:\/\/web.archive.org\/web\/20220905222857\/https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bleeping Computer<\/a>, and is referenced on <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/f0120d\/dont_have_permission_to_shutdown\/\" target=\"_blank\" rel=\"noopener noreferrer\">reddit.com<\/a>.<\/p>\n<blockquote><p><strong>Note:<\/strong> Group Policy Editor isn't available on Windows 7 Home Edition. Also the advice given in many articles to use Windows+R to launch the Run dialog box has some caveats. It just works, if someone is using an administrator account (bad idea to work with an administrator account). Otherwise, UAC credentials are missing and gpedit.msc fails. Use the steps I outlined above to gain administrative credentials via UAC.<\/p><\/blockquote>\n<blockquote><p>For users of Windows 7 Home and Starter, you can use the registry editor to make adjustments. The key is:<\/p>\n<pre>HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\System<\/pre>\n<p>Set the DWORD value EnableLUA to 1. This is described <a href=\"https:\/\/web.archive.org\/web\/20200408043332\/https:\/\/www.thewindowsclub.com\/you-dont-have-permission-to-shut-down-and-restart-this-computer\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><\/blockquote>\n<h3>Fix #3: Try Ctrl+Alt+Del to shutdown<\/h3>\n<p>There are users, see <a href=\"https:\/\/www.reddit.com\/r\/windows\/comments\/f06eiz\/you_dont_have_permission_to_shutdown_this\/fgs6i43\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>, who specify to press the key combination Ctrl+Alt+Del. In the <em>Lock Computer <\/em>page that appears, there is a button in the lower right corner to shut down Windows 7. Try that to see if that still works.<\/p>\n<p><img decoding=\"async\" title=\"Computer sperren\" src=\"https:\/\/i.imgur.com\/CTHkqwE.jpg\" alt=\"Computer sperren\" \/><\/p>\n<p>The colleagues at Bleeping Computer have mentioned another workaround <a href=\"https:\/\/web.archive.org\/web\/20220905222857\/https:\/\/www.bleepingcomputer.com\/news\/microsoft\/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a> in the form of deleting accounts and profiles. The same can be found from <a href=\"https:\/\/www.zdnet.com\/article\/windows-7-bug-prevents-users-from-shutting-down-or-rebooting-computers\/\" target=\"_blank\" rel=\"noopener noreferrer\">Catalin Cimpan at ZDnet<\/a>. But I guess that the above mentioned Adobe service is the bad guy. Any of you affected who can tell us more?<\/p>\n<h2>Windows 10 also affected!<\/h2>\n<p><strong>Addendum:<\/strong> I received in the meantime a feedback at Twitter, showing, that Windows 10 is also affected.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Yes, it's Adobe. And it isn't just Win 7, look on a recently installed machine with Adobe CC. Hrm&#8230; <a href=\"https:\/\/t.co\/O81Awlgcae\">pic.twitter.com\/O81Awlgcae<\/a><\/p>\n<p>\u2014 The Horne Depot (@hornedepot) <a href=\"https:\/\/twitter.com\/hornedepot\/status\/1227220400712699906?ref_src=twsrc%5Etfw\">February 11, 2020<\/a><\/p><\/blockquote>\n<p><script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Adobe's Creative Suite (CC) is causing the issue also under Windows 10.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[German]Some Windows 7 users (Addendum: and Windows 10) may be surprised to find that the operating system suddenly shuts down or restarts. The operation is rejected because of missing permissions (You do not have permission to shutdown this computer). Addendum: &hellip; <a href=\"https:\/\/borncity.com\/win\/2020\/02\/08\/windows7-prevents-shutdown-restart-feb-2020\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[463,2],"tags":[47,2261,17],"class_list":["post-13037","post","type-post","status-publish","format-standard","hentry","category-issue","category-windows","tag-issue","tag-shutdown","tag-windows-7"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/13037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=13037"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/13037\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=13037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=13037"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=13037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}