{"id":14217,"date":"2020-04-25T00:12:00","date_gmt":"2020-04-24T22:12:00","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=14217"},"modified":"2020-12-13T07:42:18","modified_gmt":"2020-12-13T06:42:18","slug":"workaround-fr-surface-pro-7-abschaltfehler","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2020\/04\/25\/workaround-fr-surface-pro-7-abschaltfehler\/","title":{"rendered":"Workaround for Surface Pro 7 shutdown bug?"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" style=\"float: left; margin: 0px 10px 0px 0px; display: inline\" src=\"https:\/\/web.archive.org\/web\/20180729113450\/https:\/\/v47.imgup.net\/Surface218b.jpg\" width=\"71\" align=\"left\" height=\"52\">[<a href=\"https:\/\/www.borncity.com\/blog\/?p=231028\" target=\"_blank\" rel=\"noopener noreferrer\">German<\/a>]There may be a workaround for owners of a Surface Pro 7 that can prevent the Microsoft tablet from spontaneously shutting down. Here are some hints about the problem and suggested workarounds. <\/p>\n<p><!--more--><\/p>\n<h2>Surface Pro 7 simply switches off<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"https:\/\/vg07.met.vgwort.de\/na\/ffb1d3b259f343f0af94c2656676a957\" width=\"1\" height=\"1\">Users of a Microsoft Surface Pro 7 suffer from the problem that the devices switch off spontaneously. <a href=\"https:\/\/answers.microsoft.com\/en-us\/surface\/forum\/all\/surface-pro-7-shutting-down-randomly\/070429f1-ad5e-48eb-acaa-6daca59739b0\" target=\"_blank\" rel=\"noopener noreferrer\">This Microsoft Answers forum thread<\/a> describes the sporadic but non-reproducible shutdown. I had already reported this problem in February 2020 in the blog post <a href=\"https:\/\/borncity.com\/win\/2020\/02\/16\/surface-pro-7-shutting-down-randomly\/\" target=\"_blank\" rel=\"noopener noreferrer\">Surface Pro 7 shutting down randomly<\/a>. In comments <a href=\"https:\/\/www.borncity.com\/blog\/2020\/02\/16\/surface-pro-7-schaltet-sich-einfach-ab\/#comment-88250\" target=\"_blank\" rel=\"noopener noreferrer\">like these<\/a>, people are annoyed by the behavior. The causes are unknown, and workarounds I described in the blog post do not work for all users.<\/p>\n<h2>Proposal for a workarounds<\/h2>\n<p>About Barb Bowman, who is a community moderator on the Microsoft Answers forum, I got aware of <a href=\"https:\/\/answers.microsoft.com\/en-us\/surface\/forum\/surfpro7-surfdrivers\/surface-pro-7-shutting-down-randomly\/070429f1-ad5e-48eb-acaa-6daca59739b0?messageId=2488483a-efa2-4237-8605-423c0ddacc4c\" target=\"_blank\" rel=\"noopener noreferrer\">this forum thread<\/a>. After the problem has been discussed for a while, user CM_TX has written together the well-known workarounds that have helped him.<\/p>\n<p><strong>Option 1: Remove \"Modern Standby\" features and create a new (non-balanced) power plan:<\/strong>  <\/p>\n<blockquote>\n<ul>\n<li>Open the Registry Editor and navigate to \"HKEY_LOCAL_MACHINE\\SYSTEM\\\n<li>Change the \"CsEnabled\" value from '1' to '0'. Click OK and restart the Surface Pro.\n<li>Create a new power plan using one of the newly available plan options. (I chose \"High performance\" and didn't bother changing any of its settings.)<\/li>\n<\/ul>\n<\/blockquote>\n<p><strong>Option 2: Change the display drivers to the Microsoft Basic Display Adapter: <\/strong> <\/p>\n<blockquote>\n<ul>\n<li>Open the Device Manager.\n<li>Expand \"Display Adapters\".\n<li>Right-click on \"Intel(R) Iris(R) Plus Graphics\" and select \"Update driver\".\n<li>Choose \"Browse my computer for driver software\".\n<li>Choose \"Let me pick from a list of available drivers on my computer\".\n<li>Select \"Microsoft Basic Display Adapter\" and click Next to install the drivers.<\/li>\n<\/ul>\n<\/blockquote>\n<p><strong>Option 3: Update the display drivers to the latest version (from Intel, not Microsoft): <\/strong> <\/p>\n<blockquote>\n<ul>\n<li>Download the latest display drivers from Intel as a ZIP file: <a href=\"https:\/\/downloadcenter.intel.com\/download\/29426\/Intel-Graphics-Windows-10-DCH-Drivers\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/downloadcenter.<\/a>\n<li>Extract the files from the ZIP file to a local folder.\n<li>Open the Device Manager.\n<li>Expand \"Display Adapters\".\n<li>Right-click on \"Intel(R) Iris(R) Plus Graphics\" and select \"Update driver\".\n<li>Choose \"Browse my computer for driver software\".\n<li>Choose \"Let me pick from a list of available drivers on my computer\".\n<li>Select the \"Have Disk\" button and browse to the folder containing the extracted files.\n<li>In the \"Graphics\" subfolder, select the file \"iigd_dch.inf\" and click OK.\n<li>Click Next to install the latest Iris Plus drivers. (This also installs the Intel Graphics Command Center application by default.)<\/li>\n<\/ul>\n<\/blockquote>\n<p>The user wrote, that for him &#8211; and many other affected persons &#8211; the option 4 described below was helpful:<\/p>\n<p><strong>Option 4: Disable the \"Panel Self Refresh\" option in the Intel Graphics Command Center<\/strong>: <\/p>\n<blockquote>\n<p><em>\"I've fixed it on my SP7 i5\/8G\/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System&gt;Power&gt;Panel Self Refresh and turning it off for both \"On Battery\" and \"Plugged In\".\"<\/em><\/p>\n<\/blockquote>\n<p>Maybe it'll help you when you're affected. Microsoft is investigating the problem and there might be a solution sometime.<\/p>\n<p><strong>Similar articles:<br \/><\/strong><a href=\"https:\/\/borncity.com\/win\/2020\/02\/07\/surface-pro-7-laptop-3-fix-for-640-x-480-mode-update-issue\/\">Surface Pro 7\/Laptop 3: Fix for 640 x 480 Mode update issue<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2020\/02\/03\/surface-pro-7-laptop-3-update-causes-640-x-480-mode-issue\/\">Surface Pro 7\/Laptop 3: Update causes 640 x 480 Mode issue<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2020\/01\/21\/surface-laptop-users-trapped-in-windows-10-s-mode\/\">Surface Laptop users trapped in Windows 10 S Mode<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/12\/09\/surface-books-and-the-swollen-battery-problem\/\">Surface Books and the swollen battery problem<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/12\/06\/surface-pro-7-firmware-update-fr-akku-und-usb-dock\/\">Surface Pro 7: Firmware update for Battery and USB Dock<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/11\/19\/surfaces-updates-and-surface-pro-7-battery-issues\/\">Surfaces Updates and Surface Pro 7 battery issues<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/11\/01\/wi-fi-rger-mit-surface-pro-7-surface-laptop-3-workaround\/\">Wi-Fi issues with Surface Pro 7\/Surface Laptop 3 [Workaround]<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/10\/28\/vorsicht-beim-surface-pro-7-wi-fi-treiber\/\">Caution with Surface Pro 7 Wi-Fi driver<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/10\/14\/surface-book-2-cpu-and-dgpu-issues-fixed\/\">Surface Book 2: CPU- and dGPU issues fixed<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/09\/15\/surface-rt-surface-2-update-kb4516067-revokes-certificates\/\">Surface RT\/Surface 2: Update KB4516067 revokes certificates<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[German]There may be a workaround for owners of a Surface Pro 7 that can prevent the Microsoft tablet from spontaneously shutting down. Here are some hints about the problem and suggested workarounds.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[448,463],"tags":[47,650],"class_list":["post-14217","post","type-post","status-publish","format-standard","hentry","category-devices","category-issue","tag-issue","tag-surface"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/14217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=14217"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/14217\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=14217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=14217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=14217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}