{"id":14362,"date":"2020-05-09T10:35:28","date_gmt":"2020-05-09T08:35:28","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=14362"},"modified":"2020-12-13T07:42:18","modified_gmt":"2020-12-13T06:42:18","slug":"free-surface-laptop-3-repair-for-cracked-screens","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2020\/05\/09\/free-surface-laptop-3-repair-for-cracked-screens\/","title":{"rendered":"Free Surface Laptop 3 repair for cracked screens"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" style=\"float: left; margin: 0px 10px 0px 0px; display: inline\" src=\"https:\/\/web.archive.org\/web\/20180729113450\/https:\/\/v47.imgup.net\/Surface218b.jpg\" width=\"71\" align=\"left\" height=\"52\">[<a href=\"https:\/\/www.borncity.com\/blog\/2020\/05\/09\/kostenlose-surface-laptop-3-reparatur-bei-bildschirmrissen\/\" target=\"_blank\" rel=\"noopener noreferrer\">German<\/a>]Owners of a Microsoft Surface Laptop 3 whose display suddenly shows cracks may be able to breathe a sigh of relief. Microsoft has started to repair such devices free of charge if their screen is not cracked by an obvious fall.<\/p>\n<p><!--more--><\/p>\n<h2>A production issue causes display cracks?<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"https:\/\/vg07.met.vgwort.de\/na\/ca0071afe0d84743b5bbe563e856bbed\" width=\"1\" height=\"1\">In early 2020, reports of spontaneous screens cracks of Surface Laptop 3 devices began to accumulate. <\/p>\n<blockquote class=\"twitter-tweet\">\n<p lang=\"en\" dir=\"ltr\">Bunch of reports coming in of spontaneously cracking Surface Laptop 3 screens. No warranty coverage or acknowledgement yet.<\/p>\n<p>A few threads: <a href=\"https:\/\/t.co\/D2As5sx4Py\">https:\/\/t.co\/D2As5sx4Py<\/a><a href=\"https:\/\/t.co\/pRRngjPcCH\">https:\/\/t.co\/pRRngjPcCH<\/a><a href=\"https:\/\/t.co\/eJo9XWkH0o\">https:\/\/t.co\/eJo9XWkH0o<\/a><\/p>\n<p>\u2014 Rafael Rivera (@WithinRafael) <a href=\"https:\/\/twitter.com\/WithinRafael\/status\/1229117417931952129?ref_src=twsrc%5Etfw\">February 16, 2020<\/a><\/p><\/blockquote>\n<p><span id=\"preserve5226262aa05f4dd0ba3a49770e086b87\" class=\"wlWriterPreserve\"><SCRIPT charset=\"utf-8\" src=\"https:\/\/platform.twitter.com\/widgets.js\" async><\/SCRIPT><\/span> <\/p>\n<p>I had mentioned that issue within my blog post <a href=\"https:\/\/borncity.com\/win\/2020\/02\/17\/surface-laptop-3-does-a-serial-error-crack-screens\/\">Surface Laptop 3: Does a serial error crack screens?<\/a> The following tweet indicates that Microsoft is investigating the problem. <\/p>\n<blockquote class=\"twitter-tweet\">\n<p lang=\"en\" dir=\"ltr\">I closed the screen on my Surface 3 laptop a couple nights ago and heard a scary, crunchy popping sound that seemed to come from the left\/bottom of the screen, but no crack, yet.<\/p>\n<p>Microsoft Acknowledges Surface Laptop Problem via <a href=\"https:\/\/twitter.com\/Forbes?ref_src=twsrc%5Etfw\">@forbes<\/a> <a href=\"https:\/\/t.co\/JsUZIxRHbo\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/t.co\/JsUZIxRHbo<\/a><\/p>\n<p>\u2014 David Pollette (@SirKnightDavid) <a href=\"https:\/\/twitter.com\/SirKnightDavid\/status\/1230118970772086789?ref_src=twsrc%5Etfw\">February 19, 2020<\/a><\/p><\/blockquote>\n<p><span id=\"preserve1ca96798aeec414c87cd82d62b8b5c1f\" class=\"wlWriterPreserve\"><SCRIPT charset=\"utf-8\" src=\"https:\/\/platform.twitter.com\/widgets.js\" async><\/SCRIPT><\/span> <\/p>\n<p>Mary Foley had confirmed this in <a href=\"https:\/\/www.zdnet.com\/article\/microsoft-is-looking-into-reports-of-surface-laptop-3-cracked-screens\/\" target=\"_blank\" rel=\"noopener noreferrer\">this article<\/a> in mid-February 2020. Problems with displays have already occurred with older Surface models. The Surface Pro 4 had problems with screen flicker. In this old case Microsoft finally replaced the affected units.<\/p>\n<h2>Free display repair for Surface Laptop 3<\/h2>\n<p>I didn't pursue it any further because I don't use surface devices (too expensive, too many issues). But on May 8th, 2020 Microsoft published <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/4561768\/surface-laptop-3-cracked-screen-reported-incidents\" target=\"_blank\" rel=\"noopener noreferrer\">this support article<\/a>.&nbsp; <\/p>\n<blockquote>\n<p>Surface Laptop 3 cracked screen reported incidents<\/p>\n<p>We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.&nbsp; <\/p>\n<\/blockquote>\n<p>In Kurzfassung: Microsoft hat die F\u00e4lle gerissener Displays beim Surface Laptop 3 untersucht. In einer geringen Anzahl von Ger\u00e4ten (liegt im Prozentbereich) haben Fremdpartikel wohl zu unerwarteten Haarrissen im Display gef\u00fchrt. <\/p>\n<p>If affected individuals believe that their Surface Laptop 3 (13- and 15-inch units) is experiencing this problem, they should contact <a href=\"https:\/\/support.microsoft.com\/contact\/virtual-agent\/?flowId=smc-contactus&amp;partnerId=smc&amp;referrer=support.microsoft.com\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Support<\/a> to initiate a free repair during the warranty period of the unit. Anyone affected?<\/p>\n<p><strong>Similar articles:<br \/><\/strong><a href=\"https:\/\/borncity.com\/win\/2020\/02\/07\/surface-pro-7-laptop-3-fix-for-640-x-480-mode-update-issue\/\">Surface Pro 7\/Laptop 3: Fix for 640 x 480 Mode update issue<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2020\/02\/03\/surface-pro-7-laptop-3-update-causes-640-x-480-mode-issue\/\">Surface Pro 7\/Laptop 3: Update causes 640 x 480 Mode issue<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2020\/01\/21\/surface-laptop-users-trapped-in-windows-10-s-mode\/\">Surface Laptop users trapped in Windows 10 S Mode<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/12\/09\/surface-books-and-the-swollen-battery-problem\/\">Surface Books and the swollen battery problem<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/12\/06\/surface-pro-7-firmware-update-fr-akku-und-usb-dock\/\">Surface Pro 7: Firmware update for Battery and USB Dock<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/11\/19\/surfaces-updates-and-surface-pro-7-battery-issues\/\">Surfaces Updates and Surface Pro 7 battery issues<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/11\/01\/wi-fi-rger-mit-surface-pro-7-surface-laptop-3-workaround\/\">Wi-Fi issues with Surface Pro 7\/Surface Laptop 3 [Workaround]<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/10\/28\/vorsicht-beim-surface-pro-7-wi-fi-treiber\/\">Caution with Surface Pro 7 Wi-Fi driver<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/10\/14\/surface-book-2-cpu-and-dgpu-issues-fixed\/\">Surface Book 2: CPU- and dGPU issues fixed<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2019\/09\/15\/surface-rt-surface-2-update-kb4516067-revokes-certificates\/\">Surface RT\/Surface 2: Update KB4516067 revokes certificates<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2020\/02\/16\/surface-pro-7-shutting-down-randomly\/\">Surface Pro 7 shutting down randomly<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2017\/12\/10\/flickergate-surface-pro-4-screen-issue-still-unfixed\/\">#flickergate: Surface Pro 4 Screen issue still unfixed<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[German]Owners of a Microsoft Surface Laptop 3 whose display suddenly shows cracks may be able to breathe a sigh of relief. Microsoft has started to repair such devices free of charge if their screen is not cracked by an obvious &hellip; <a href=\"https:\/\/borncity.com\/win\/2020\/05\/09\/free-surface-laptop-3-repair-for-cracked-screens\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[448,463],"tags":[271,2423],"class_list":["post-14362","post","type-post","status-publish","format-standard","hentry","category-devices","category-issue","tag-repair","tag-surface-laptop-3"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/14362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=14362"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/14362\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=14362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=14362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=14362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}