{"id":16739,"date":"2020-11-13T02:22:34","date_gmt":"2020-11-13T01:22:34","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=16739"},"modified":"2021-11-26T17:55:47","modified_gmt":"2021-11-26T16:55:47","slug":"adobe-reader-dc-sicherheitsupdate-nov-2020-verursacht-probleme-unter-sap","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2020\/11\/13\/adobe-reader-dc-sicherheitsupdate-nov-2020-verursacht-probleme-unter-sap\/","title":{"rendered":"Adobe Reader DC security update Nov. 2020 causes issues in SAP"},"content":{"rendered":"

[German<\/a>]In early November 2020, Adobe released a major security update for Adobe Acrobat\/Adobe Reader DC. However, there are problems on SAP systems because displaying PDF documents in SAP software leads to long loading times or crashes. Addendum:<\/strong> Group Policy to disable the Protected Mode specified – so it works again.<\/p>\n

<\/p>\n

\"\"Shortly after the publication of the article Adobe Reader\/Acrobat: Important security update available (Nov. 3, 2020)<\/a> I was asked about the problem on Twitter<\/a>. German reader Phillip Scheerer asked:<\/p>\n

Are you aware of any problems? We receive complaints about problems with displaying PDFs in SAP (long load time\/crash SAP). After a RollBack, everything is immediately fine again.<\/p><\/blockquote>\n

I then asked for more details, which Phillip has now provided (thanks for that).<\/p>\n

\"Adobe<\/a><\/p>\n

In the Adobe community there is this article<\/a>, which addresses issues with the Adobe Reader DC 2020.013.20064 under SAP:<\/p>\n

Adobe Reader DC 2020.013.20064 – error 103:103<\/p>\n

Hi,<\/p>\n

Since last adobe security patch when an app tries to open a pdf embedded into the own application (SAP) an error (103:103) is launched and no pdf is viewed.<\/p>\n

We are running Windows 10 Version 10.0.19042 Build 19042 along with Adobe Acrobat Reader DC Version 2020.013.20064. Protected Mode in Adobe is disabled.<\/p>\n

Does anyone know a solution for this?<\/p><\/blockquote>\n

The SAPGUI crashes (see following screenshot) and the Windows Event Viewer contains entries for crashes of SAPLOGON.exe<\/p>\n

 <\/p>\n

\"Adobe<\/p>\n

Here is an extract of the crash report that is displayed. There is an access violation in the AcroPDFImpl.dll file<\/p>\n

Faulting application name: saplogon.exe, version: 7600.1.2.1156, time stamp: 0x5d3e2ccb<\/p><\/blockquote>\n

Faulting module name: AcroPDFImpl.dll_unloaded, version: 20.13.20064.12623, time stamp: 0x5f91f8a9<\/p>\n

Exception code: 0xc0000005<\/p>\n

Fault offset: 0x000447ab<\/p>\n

Faulting process id: 0x1c2c<\/p>\n

Faulting application start time: 0x01d6b8fd018817a2<\/p>\n

Faulting application path: C:\\Program Files (x86)\\SAP\\FrontEnd\\SAPgui\\saplogon.exe<\/p>\n

Faulting module path: AcroPDFImpl.dll<\/p>\n

Report Id: 3315dad4-6e9f-4d83-ba5a-3c1f852af351<\/p>\n

Faulting package full name:<\/p>\n

Faulting package-relative application ID:<\/p><\/blockquote>\n

The problem is confirmed by several users. Another Thead Adobe reader not printing from embedded print preview SAP<\/a> in the Adobe forum also addresses the problem. There is a hint to switch off the Protected Mode in Adobe Reader DC for testing purposes:<\/p>\n

Please try to turn off the protected mode for testing (Windows only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' , turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.
\nNote: Turning off the security may possess security risks, please turn on the security after testing.<\/p><\/blockquote>\n

The user in question confirms that printing will then work, albeit more slowly. However, switching off Protected Mode reduces security. The error is also addressed here<\/a>. The Adobe Reader DC 2020.013.20048 works against it. This concerns SAPGUI 7.40 to 7.60.<\/p>\n

Workaround via Group Policy<\/h2>\n

Addendum:<\/strong> Phillipp Scheerer told me on Twitter that the IT department had to switch off the 'protected mode' for compatibility reasons. For this purpose there is a group policy, which is stored in the following key:<\/p>\n

HKLM\\SW\\Policies\\Adobe\\Acrobat Reader\\DC\\FeatureLockDown<\/span><\/p>\n

Change the 32-bit DWORD registry entry bProtectedMode = 0<\/em> to 1 Then the PDF loads as expected.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

[German]In early November 2020, Adobe released a major security update for Adobe Acrobat\/Adobe Reader DC. However, there are problems on SAP systems because displaying PDF documents in SAP software leads to long loading times or crashes. Addendum: Group Policy to … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[463,1547],"tags":[969,466,2595],"class_list":["post-16739","post","type-post","status-publish","format-standard","hentry","category-issue","category-software","tag-adobe-reader-dc","tag-problem","tag-sap"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/16739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=16739"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/16739\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=16739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=16739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=16739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}