{"id":2426,"date":"2017-03-13T01:19:00","date_gmt":"2017-03-13T00:19:00","guid":{"rendered":"http:\/\/borncity.com\/win\/?p=2426"},"modified":"2022-06-23T20:58:17","modified_gmt":"2022-06-23T18:58:17","slug":"windows-10-store-login-shows-only-a-grey-box","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2017\/03\/13\/windows-10-store-login-shows-only-a-grey-box\/","title":{"rendered":"Windows 10: Store login shows only a grey box"},"content":{"rendered":"

[German<\/a>]Some Windows 10 users are facing issued, if they trying to sign in to the Windows store (and\/or other app). Only a grey box pops up and disappears after few seconds. Here are a few hints to solve that issue.<\/p>\n

<\/p>\n

\"\"I came across this issue within a German Microsoft Answers forum thread<\/a>. But searching the web, I was aware, that many users are facing this store login issue (here<\/a>, here<\/a>, here<\/a>, here<\/a> for instance)<\/p>\n

The error in detail<\/h3>\n

When trying to log in to the store, a grey box appears for\u00a0 few seconds and then disappears. Some users posted a screenshot of this behavior. Below is a screenshot I've obtained from my German Windows 10, so the error message in foreground is still in German.<\/p>\n

\"Store-Anmeldung<\/p>\n

Users are facing a grey box during log in to Windows store using a Microsoft account. The popup box disappears after 10-15 seconds. In some cases, the following error message will be shown:<\/p>\n

\"We encountered an error. Please try signing in again later.\"<\/p><\/blockquote>\n

I've tested this behavior also with Windows 10 Creators Update and received error 0x800706D9\u00a0 (EPT_S_NOT_REGISTERED), or error 0x80070426 (ERROR_SERVICE_NOT_ACTIVE).<\/p>\n

Fix #1: Check services<\/h3>\n

If the Windows store login hangs, a missing service may be the root cause. Login to a Microsoft account is handed over in Windows 10 to to Microsoft Account Sign-in Assistant service.<\/p>\n

1.Type settings<\/em>\u00a0 in taskbars search box, right click to Services <\/em>and select context menu Run as administrator.<\/em><\/p>\n

\"Dienste\"<\/p>\n

2. Search entry Microsoft Account Sign-in Assistant<\/em> and double click this entry for wlidsvc<\/em>.<\/p>\n

\"Dienst-Eigenschaften\"<\/p>\n

3. Check on the General <\/em>tab, whether the service start type is set to 'Manual' and the service can be launched.<\/p>\n

I've set the start type to 'Deactivated' in the screenshot above and I stopped the service, to provoke the grey box login error within my test environment. I also found this hint within this US MS Answers forum thread<\/a>.<\/p>\n

BTW: A missing Microsoft Account Sign-in Assistant<\/em> service could also be the reason, why some users are suddenly failing to login to a\u00a0 Microsoft account..<\/p><\/blockquote>\n

Fix #2: Check Windows Credentials<\/h3>\n

If the service runs, some corrupted Windows login credentials may be the root cause for login issue. I came across this hint within this German Microsoft Answers forum thead<\/a>.<\/p>\n

1. Launch Settings <\/em>app via start menu and type 'logo' into the Windows Settings search box.<\/p>\n

<\/p>\n

2. Select Manage Windows Credentials <\/em>in the pull down menu and inspect the entries in the Windows Credential window show below.<\/p>\n

<\/p>\n

Delete all entries related to your Microsoft account under \"Generic Credentials\", and if available also \"Other elements\" like SSO_POP_User and SSO_POP_Device. Click the button on the right margin and select the Delete <\/em>hyperlink.<\/p>\n

What else can we do?<\/h2>\n

If the two fixes given above doesn't help, you can try a few additional tests and diagnose steps.<\/p>\n