{"id":28227,"date":"2022-12-30T01:48:59","date_gmt":"2022-12-30T00:48:59","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=28227"},"modified":"2023-01-04T15:40:38","modified_gmt":"2023-01-04T14:40:38","slug":"are-there-outlook-365-crashes-again-december-2022","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2022\/12\/30\/are-there-outlook-365-crashes-again-december-2022\/","title":{"rendered":"Are there Outlook 365 crashes again (December 2022)?"},"content":{"rendered":"

[German<\/a>]Users of Microsoft Outlook (365) suffer from crashes every now and then, which occur after any updates. In September 2022 there was such a case, which was then fixed in October 2022. Now a user has contacted me who has Microsoft Outlook crashes again in his environment, with Microsoft's workarounds not helping. I've posted it here on the blog, maybe there are more affected.<\/p>\n

<\/p>\n

Review of crash issues<\/h2>\n

\"\"In August 2022, users were annoyed by Microsoft Outlook 365 crashes. The application was terminated again by a runtime error shortly after it was launched. I had reported about this issue in the article Microsoft: Workaround for Outlook crash; rollback of Microsoft 365 to version 2205<\/a>. Once users launch the Outlook application on the desktop, it opens briefly after loading the profile and processing, and then stops responding.<\/p>\n

As of September 5, 2022, Microsoft had published a support article Outlook closes shortly after it is opened<\/a> with hints on a fix for these crashes. Those who were affected could check an entry in the registry in the key mentioned below as a workaround.<\/p>\n

Computer\\HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\Common\\Identity\\Identities<\/code><\/pre>\n
If the Reg_SZ value EmailAddress<\/em> is empty in the relevant subkey for the profile (see the following screenshot), the crash probably occurred in the above case.<\/p>\n
\"Outlook<\/p>\n
In the article Microsoft: Workaround for Outlook crash; rollback of Microsoft 365 to version 2205<\/a> I reported about this issue and gave details about the workaround. Then in October 2022 there was a fix for this bug, which I mentioned in the blog post Microsoft releases fix for Outlook 365 crashes at startup (Oct. 5, 2022)<\/a>.<\/p>\n
Are there any new crashes?<\/h2>\n
In the blog post Microsoft releases fix for Outlook 365 crashes at startup (Oct. 5, 2022)<\/a> blog reader Rick left this comment <\/a>on Dec. 27, 2022, reporting renewed Outlook crashes in his environment.<\/p>\n
Issue seems to recurr:<\/p>\n
Faulting application name: OUTLOOK.EXE, version: 16.0.15928.20198, time stamp: 0x63a4b3e1
\nFaulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x63a3d460
\nException code: 0x1e8c76d4
\nFault offset: 0x000000000025939d
\nFaulting process ID: 0x0x9C4
\nFaulting application start time: 0x0x1D91A1777EBAFE4
\nFaulting application path: C:\\Program Files\\Microsoft Office\\root\\Office16\\OUTLOOK.EXE
\nFaulting module path: C:\\Program Files\\Common Files\\Microsoft Shared\\Office16\\mso20win32client.dll
\nReport ID: 76d67cdf-56bd-41a1-8539-1b376c0cd3be
\nFaulting package full name:
\nFaulting package-relative application ID:<\/p>\n
Happens to quite a bunch of devices at our company. However, in our case the missing registry entry that was previously said to have caused the issue is in place.<\/p><\/blockquote>\n
In a nutshell: In his corporate environment, Outlook version 16.0.15928.20198 crashes due to a bug in the mso20win32client.dll file. But the above workarounds are useless because the registry entries are there.<\/p>\n
\"Outlook<\/p>\n
Addendum:<\/strong> Recived an answer via the tweet above where a person confirmed Outlook crashes on 7 systems of more than 10,000. Question: Anyone else who has observed these crashes?<\/p>\n
Similar articles:<\/strong>
\nMicrosoft releases fix for Outlook 365 crashes at startup (Oct. 5, 2022)<\/a>
\nMicrosoft: Workaround for Outlook crash; rollback of Microsoft 365 to version 2205<\/a>
\nMicrosoft 365 Version 2206 version 2206: New bug in Monthly Channel (August 2022) crashes in apps<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"
[German]Users of Microsoft Outlook (365) suffer from crashes every now and then, which occur after any updates. In September 2022 there was such a case, which was then fixed in October 2022. Now a user has contacted me who has … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[463,11],"tags":[166,395],"class_list":["post-28227","post","type-post","status-publish","format-standard","hentry","category-issue","category-office","tag-issues","tag-outlook"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/28227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=28227"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/28227\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=28227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=28227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=28227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}