{"id":29241,"date":"2023-04-02T00:02:38","date_gmt":"2023-04-01T22:02:38","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=29241"},"modified":"2023-04-01T08:55:59","modified_gmt":"2023-04-01T06:55:59","slug":"is-the-search-in-outlook-for-microsoft-365-broken-march-2023","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2023\/04\/02\/is-the-search-in-outlook-for-microsoft-365-broken-march-2023\/","title":{"rendered":"Is the Search in Outlook for Microsoft 365 broken? (March 2023)"},"content":{"rendered":"

[German<\/a>]A short note and also a question to the readers for those affected. I have information that the search no longer works for Outlook users from the circle of Microsoft 365 customers. Microsoft is aware of the problem, but nothing can be done, according to support.<\/p>\n

<\/p>\n

A reader report<\/h2>\n

\"\"I received feedback in a private message from Tobi Tecci on Facebook yesterday (Friday, March 31, 2023) that there were issues with Outlook for Microsoft 365. He works as an IT service provider\/administrator and is faced with the fact that his customers ran into problems with Outlook. Tobi wrote me about<\/p>\n

Hello G\u00fcnter.<\/p>\n

For all customers using MS365 apps, the search function does not work in Outlook anymore. MS support says that it is a global issue, which currently can't be solved.<\/p>\n

Do you know the issue?<\/p><\/blockquote>\n

I had not heard anything from the readership here in the blog so far. There is only Florian's comment here<\/a> on the German article Leitfaden von Microsoft zur Outlook-Schwachstelle CVE-2023-23397<\/a>:<\/p>\n

Hello, something else. We had to remove the patch on many computers because Outlook became unusable.<\/p>\n

Sometimes Outlook could not be started, Outlook froze and there were problems with attachments. All these problems were solved directly after uninstalling the patch.<\/p><\/blockquote>\n

But this is a different error pattern and has not been confirmed by other readers. Florian suspects that it may be due to their proxy server – here I have no further feedback yet. On spiceworks.com there is this community post<\/a> with thread start on March 28, 2023, which fits the error pattern:<\/p>\n

Happy Monday<\/p>\n

all of a sudden this morning my search in Outlook (O365)\u00a0 is not working .<\/p>\n

no matter what I search \"no results found \"<\/p>\n

Anyone else having this issue .<\/p>\n

Yes I checked for Updates and did a power cycle .<\/p>\n

thanks in advance<\/p><\/blockquote>\n

The suggestion<\/a> there was to rebuild the index, which helped with this user.<\/p>\n

A Microsoft support article<\/h2>\n

I then went to the Microsoft support page Fixes or workarounds for recent issues in Outlook for PC<\/a>, where Microsoft lists issues with Outlook for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016 and Outlook 2013.<\/p>\n

\"Outlook<\/p>\n

And indeed there is an entry No results when searching in Outlook with Suggested Searches for specific queries<\/a> from March 30, 2023, which refers to Outlook for Microsoft 365. There Microsoft writes:<\/p>\n

ISSUE<\/b><\/p>\n

When users search in Outlook for Windows selecting specific queries from the Suggested Searches they see \"No results\". This is affecting users working with non-English versions of Windows and M365 Apps.<\/p>\n

Not all Suggested Searches queries will fail. We are currently aware of the failures below, but other languages might be affected:<\/p>\n

German<\/b>:<\/p>\n

Invalid suggested query: an:\"user@contoso.com\"
\nWorking query: bis:\"user@contoso.com\"<\/p><\/blockquote>\n

So it's an issue for users of a non English Outlook 365 for Windows with some search queries. Microsoft also limits that not all queries of the suggested search fail. Several languages could be affected, according to the support post.<\/p>\n

In the support article, Microsoft writes that according to initial investigations, the problem seems to be due to the fact that the query used by the Outlook client does not match the service-level expression. As a result, the search fails. While the engineering team is investigating the issue and working on a solution, workarounds are available:<\/p>\n