{"id":3250,"date":"2017-07-18T01:20:00","date_gmt":"2017-07-17T23:20:00","guid":{"rendered":"http:\/\/borncity.com\/win\/?p=3250"},"modified":"2020-12-13T07:47:12","modified_gmt":"2020-12-13T06:47:12","slug":"windows-10-dvd-drive-is-missing-after-upgrade","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2017\/07\/18\/windows-10-dvd-drive-is-missing-after-upgrade\/","title":{"rendered":"Windows 10: DVD drive is missing after upgrade"},"content":{"rendered":"

[German<\/a>]Some users are missing their optical drives (DVD, CD) after upgrading from Windows 7\/8.1 to Windows 10, or after a feature update. Here are some details how to fix it.<\/p>\n

<\/p>\n

Check device manager<\/h2>\n

\"\"Fire up your device manager (press Windows+X and select the device manager entry) and check, if the DVD drive is available.<\/p>\n

\"\"<\/p>\n

Double click the device entry and check on General <\/em>property page, if driver errors are reported. If error code 19 is reported, use the following steps to delete the upper\/lower filters<\/p>\n

    \n
  1. Launch Regedit.exe<\/em> with admin rights<\/li>\n
  2. Navigate to registry key HKEY_LOCAL_MACHINE\\ SYSTEM\\ CurrentControlSet\\ Control\\Class\\ {4D36E965-E325-11CE-BFC1-08002BE10318}<\/em><\/li>\n
  3. Delete sub keys LowerFilters<\/em> and UpperFilters<\/em>, if present<\/li>\n<\/ol>\n

    Restart and check, if the optical drives are back.<\/p>\n

    TSSTcorp CDDVDW SH-222AB ATA drive<\/h2>\n

    If that drive hasn't been recognized (see this MS Answers post<\/a>), try:<\/p>\n

    1. Launch device manager, search the optical drive entry and double click this item.<\/p>\n

    2. Uninstall the driver for this device and reboot Windows<\/p>\n

    In some cases, the drive will be recognized and installed.<\/p>\n

    SATA controller isn't supported<\/h2>\n

    Modern boards are using SATA controllers to connect an optical drive. A SATA drive will be connected, using the small cable show below.<\/p>\n

    \"\"<\/p>\n

    In some cases I've seen SATA driver errors after upgrade to Windows 10. So check in device manager, if SATA controller provides a driver error.<\/p>\n

    On some systems the DVD drive will be reported as working in device manager, but is not available in Windows explorer. My suggestion: Check for updated chip set drivers and BIOS update. I've seen a case, where the 1st disk drive need to be set as boot drive in BIOS to detect optical drives.<\/p>\n

    Tip#1: Many boards are using several distinct SATA controllers on a mainboard. So it may help to connect the SATA cable for the optical DVD drive with another SATA port.<\/p>\n

    Tip#2: Also updating chip set drivers may cure this issue. Some users reporting a missing AHCI driver as a root cause.<\/p>\n

    \u201eMost of the time, if a drive is not detected properly, depending on your chipset, it helps to install the Intel Matrix Storage Manager \/ Intel Rapid Storage<\/a> or the RAID drivers for AMD chipsets<\/a>.<\/p><\/blockquote>\n

    ATAPI drive isn't detected<\/h2>\n

    Older computers are using PATA ports to connect to ATAPI-DVD drives. Here is a PATA cable to connect such a drive.<\/p>\n

    \"\"<\/p>\n

    In this case fire up regedit.exe<\/em> with administrative privileges and search for the key:<\/p>\n

    HKEY_LOCAL_Machine\\System\\CurrentControlSet\\Services
    \n\\atapi\\Controller0<\/em><\/p>\n

    Set the DWORD value EnumDevice1 <\/em>to 1 and reboot. In some cases the optical drive will be recognized.<\/p>\n

    Software blocks drive<\/h2>\n

    I found several forum entries, where Toshiba devices has been shipped with Disc Creator-Tool and Recovery Media Creator. Both programs blocks optical drive detection. After installing these software, and rebooting, the DVD drive has been detected.<\/p>\n

    Also Sophos anti virus software has been mentioned. Older versions installs filter drivers, that blocks optical drive detection in Windows explorer.<\/p>\n","protected":false},"excerpt":{"rendered":"

    [German]Some users are missing their optical drives (DVD, CD) after upgrading from Windows 7\/8.1 to Windows 10, or after a feature update. Here are some details how to fix it.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71,2],"tags":[47,932,76],"class_list":["post-3250","post","type-post","status-publish","format-standard","hentry","category-computer","category-windows","tag-issue","tag-optical-drive","tag-windows-10"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/3250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=3250"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/3250\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=3250"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=3250"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=3250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}