{"id":33931,"date":"2024-05-15T00:59:46","date_gmt":"2024-05-14T22:59:46","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=33931"},"modified":"2024-05-16T18:05:26","modified_gmt":"2024-05-16T16:05:26","slug":"windows-server-2019-update-kb5036896-fails-with-error-0x800f0982","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2024\/05\/15\/windows-server-2019-update-kb5036896-fails-with-error-0x800f0982\/","title":{"rendered":"Windows Server 2019: Update KB5037765 fails with error 0x800f0982"},"content":{"rendered":"<p><img decoding=\"async\" style=\"margin: 0px 10px 0px 0px;\" title=\"Windows\" src=\"https:\/\/www.borncity.com\/blog\/wp-content\/uploads\/2021\/04\/Windows-klein.jpg\" alt=\"Windows\" width=\"200\" align=\"left\" \/>[<a href=\"https:\/\/www.borncity.com\/blog\/2024\/05\/14\/windows-server-2019-update-kb5036896-scheitert-mit-error-0x800f0982\/\" target=\"_blank\" rel=\"noopener\">German<\/a>]Microsoft seems to have hit a colossal bug in the cumulative updates distributed on May 14, 2024 (second Tuesday of the month, patch day at Microsoft). The update KB5037765 intended for Windows Server 2019 fails with the installation error 0x800f0982. More than half a dozen readers have already reported the problem &#8211; it probably does not affect English installations. Another reader has reported that he can no longer access his Server 2019 with RDP.<!--more--><\/p>\n<h2>Update KB5037765 for Windows Server 2019<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/vg07.met.vgwort.de\/na\/4bf60c6f4a964a3286aef0310cf8f7e1\" alt=\"\" width=\"1\" height=\"1\" \/>Cumulative Update <a href=\"https:\/\/support.microsoft.com\/help\/5037765\" target=\"_blank\" rel=\"noopener\">KB5037765<\/a> is available for Windows Server 2019 (as well as Windows 10 2019 Enterprise LTSC and IoT Enterprise LTSC ). Microsoft intends to make a number of bug fixes with this update. For example, the <a href=\"https:\/\/borncity.com\/win\/2024\/05\/02\/windows-10-11-server-vpn-connections-broken-after-april-2024-updates\/\">Windows 10\/11\/Server: VPN connections broken after April 2024 updates<\/a> and <a href=\"https:\/\/borncity.com\/win\/2024\/05\/02\/windows-server-april-2024-updates-causes-ntlm-traffic-issues\/\">Windows Server: April 2024 updates causes NTLM traffic issues<\/a>\u00a0are fixed.<\/p>\n<h2>Windows Server 2019: Update error 0x800f0982<\/h2>\n<p>Shortly after the release of this security update, blog reader Nils S. contacted us by email and wrote that the first errors were already occurring with the Windows updates for Windows Server 2019 and Windows Server 2016. The cumulative update KB5037765 for Windows Server 2019 (1809) fails with the installation error 0x800f0982. The entry can be found in the event log:<\/p>\n<blockquote><p>The status of package KB5037765 could not be changed to \"Installed\". Status: 0x800f0982.<\/p>\n<p>The detection and repair of system memory errors is initiated. Detection only: 0, automatically triggered: 1.<\/p><\/blockquote>\n<p><img decoding=\"async\" title=\"Update KB5036896 scheitert mit Error 0x800f0982 \" src=\"https:\/\/i.postimg.cc\/fyRhz10T\/image.png\" alt=\"Update KB5036896 scheitert mit Error 0x800f0982 \" \/><\/p>\n<p>This is not an isolated error, blog reader Dieter K. also wrote that he received the installation error 0x800f0982 when updating KB5037765 (he documented the whole thing in the screenshot above, thank you for that). He was able to observe this installation error on seven Windows Server 2019 systems at seven different customers. Here is the error in the process:<\/p>\n<ul>\n<li>Update KB5038283 hangs at 0%<\/li>\n<li>then wait and reboot after 1.5 hours<\/li>\n<li>Server stops at \"Windows is being prepared &#8230;.\"<\/li>\n<li>switch off; then the server starts up again<\/li>\n<\/ul>\n<p>A number of other blog readers have made the same observation in comments &#8211; unfortunately under a different article. Dominik wrote in a comment, which I will extract here:<\/p>\n<blockquote><p>On Windows Server 2019 the installation of the updates fails with error code: 0x800f0982<\/p>\n<p>On 2x VM's and one Hyper V.<\/p>\n<p>Completely independent of each other&#8230; great Microsoft!!!<\/p><\/blockquote>\n<p>Robert confirms this error for two Windows Server 2019, which are operated as domain controllers (DCs) and run as VMs. Manuel writes in another comment:<\/p>\n<blockquote><p>Same with us on 5 different systems (W2019 \/ German, KB5037765 -&gt; 0x800f0982), no matter if member or DC. Seems to be another localization problem or faulty update. That probably means waiting for a fix again&#8230;<\/p>\n<p>Bei uns auf 5 unterschiedlichen Systemen ebenso (W2019 \/ Deutsch, KB5037765 -&gt; 0x800f0982), egal ob Member oder DC. Scheint wieder ein Lokalisierungsproblem bzw. fehlerhaftes Update zu sein. Das hei\u00dft wohl wieder warten auf einen Fix\u2026<\/p><\/blockquote>\n<p>Fritz then posted the following question in a comment, which I am also including here in the article.<\/p>\n<blockquote><p>A previously error-free WSUS (2019) was permanently stuck at 0% during synchronization, the WSUS SoftwareDistribution log file mentioned DOT-NET error messages from the ReportingWebService in IIS.<\/p>\n<p>I then simply restored a snapshot from yesterday and the synchronization was successful. The only conscious change since yesterday, according to the article \"WSUS: MSSQL driver updates now available\", was the inclusion of those same categories and the recently available \"Windows Server OS 2024\" in the synchronization list.<\/p>\n<p>Has anyone had similar experiences?<\/p><\/blockquote>\n<p>The error description is similar to the above description by Dieter K. It has since emerged (Manuel pointed this out in a comment, thanks for that) that the installation error 0x800f0982 probably only occurs with non-English Windows Server 2019 installations. The bottom line is that administrators can only hide the update and then wait for a fix from Microsoft.\u00a0<strong>Addendum:<\/strong> There is also a discussion about this error at <a href=\"https:\/\/www.reddit.com\/r\/sysadmin\/comments\/1crk56o\/comment\/l42r1eh\/\" target=\"_blank\" rel=\"noopener\">reddit.com<\/a>.<\/p>\n<h3>Missing Englisch language packet the culprit?<\/h3>\n<p><strong>Addendum:<\/strong> There is a hint from a (German) <a href=\"https:\/\/www.borncity.com\/blog\/2024\/05\/14\/windows-server-2019-update-kb5036896-scheitert-mit-error-0x800f0982\/#comment-181448\" target=\"_blank\" rel=\"noopener\">reader comment<\/a>: If an English language pack is installed on Windows Server 2019, the update installation runs properly. Systems with German language pack (or other language packs excluding English) will fail with installation error 0x800f0982. Can anyone confirm this?<\/p>\n<p><strong>Addendum 2:\u00a0<\/strong>I have now several confirmation from German administrators, that adding an \"English (Unites States)\"\u00a0 language pack will fix the install issue &#8211; will be the same workaround for French, Italian, Spanish Windows Server 2019 setups. The download addresses may be found within <a href=\"https:\/\/www.borncity.com\/blog\/2024\/05\/14\/windows-server-2019-update-kb5036896-scheitert-mit-error-0x800f0982\/#comment-181529\" target=\"_blank\" rel=\"noopener\">this German comment<\/a>.<\/p>\n<h3>RDP access to Server 2019 broken?<\/h3>\n<p>German blog reader Reinhold S. contacted me by e-mail because he ran into massive problems. Here is his experience:<\/p>\n<blockquote>\n<div dir=\"auto\">\n<p>Hello Mr. Born,<\/p>\n<p>I updated our server with the patchday today. I.e. 4 Hyper-V VMs and the root server, all Win 2019<\/p>\n<p>Now I can no longer log into the root server via RDP, via VPN (Sophos UTM).<\/p>\n<\/div>\n<\/blockquote>\n<div dir=\"auto\">\n<p>Reinhold wrote that he has never had this error in the last few decades and says \"<em>Perhaps you should warn your readers about the May Cumulative Update for Server 2019.<\/em>\" He now has to go to the hoster (fortunately on site) and see how he can fix it. He says that he has backups on the NAS (Macrium) &#8211; even full backups that he always has created before the patchday.<\/p>\n<p><strong>Addendum 3:<\/strong> The reader came back with a 2nd e-mail reporting, that waiting a few hours and rebooting the Windows Server 2019 systems has fixed the RDP connection issue. It seems that the install process takes extra long time.<\/p>\n<\/div>\n<p><strong>Similar articles:<br \/>\n<\/strong><a href=\"https:\/\/borncity.com\/win\/2024\/05\/08\/office-updates-may-7-2024\/\" target=\"_blank\" rel=\"noopener\">Office Updates May 7, 2024<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/win\/2024\/05\/14\/microsoft-security-update-summary-may-14-2024\/\" target=\"_blank\" rel=\"noopener\">Microsoft Security Update Summary (May 14, 2024)<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/win\/2024\/05\/15\/patchday-windows-10-updates-may-14-2024\/\">Patchday: Windows 10-Updates (May 14, 2024)<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/win\/2024\/05\/15\/patchday-windows-11-server-2022-updates-may-14-2024\/\">Patchday: Windows 11\/Server 2022-Updates (May 14, 2024)<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/win\/2024\/05\/16\/windows-server-2012-r2-and-windows-7-may-14-2024\/\">Windows Server 2012 \/ R2 and Windows 7 (May 14, 2024)<\/a><br \/>\n<a href=\"https:\/\/borncity.com\/win\/2024\/05\/16\/microsoft-office-updates-may-14-2024\/\">Microsoft Office Updates (May 14, 2024)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[German]Microsoft seems to have hit a colossal bug in the cumulative updates distributed on May 14, 2024 (second Tuesday of the month, patch day at Microsoft). The update KB5037765 intended for Windows Server 2019 fails with the installation error 0x800f0982. &hellip; <a href=\"https:\/\/borncity.com\/win\/2024\/05\/15\/windows-server-2019-update-kb5036896-fails-with-error-0x800f0982\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[580,22,2],"tags":[47,2855,195,1498],"class_list":["post-33931","post","type-post","status-publish","format-standard","hentry","category-security","category-update","category-windows","tag-issue","tag-patchday-5-2024","tag-update","tag-windows-server-2019"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/33931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=33931"}],"version-history":[{"count":9,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/33931\/revisions"}],"predecessor-version":[{"id":33960,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/33931\/revisions\/33960"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=33931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=33931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=33931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}