{"id":36946,"date":"2025-01-21T16:08:56","date_gmt":"2025-01-21T15:08:56","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=36946"},"modified":"2025-01-21T16:08:56","modified_gmt":"2025-01-21T15:08:56","slug":"outlook-temporary-fix-for-crashes-when-writing-mails","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2025\/01\/21\/outlook-temporary-fix-for-crashes-when-writing-mails\/","title":{"rendered":"Outlook: Temporary fix for crashes when writing mails"},"content":{"rendered":"

[German<\/a>]Classic Outlook version 2412 (build 18324.20168) can crash when creating a new email or forwarding emails. Microsoft introduced a temporary fix on January 17, 2025 and plans to solve the problem with an update at the end of the month.<\/p>\n

<\/p>\n

Crashes in version 2412 (Build 18324.20168)<\/h2>\n

\"\"On January 7, 2025, version 2412 (build 18324.20168) of the Microsoft 365 apps was released by Microsoft in the Current Channel (see here<\/a>). This version already attracted attention due to crashes of Outlook and Excel under Windows Server 2016 (see my blog post Microsoft Outlook 365 or other MS 365 apps are dropping suddenly errors<\/a>). Microsoft now claims to have corrected this crash bug (see Microsoft fixes crashing Microsoft 365 (Office) apps (16. Jan. 2025)<\/a>).<\/p>\n

But there is a second crash problem with the Outlook Classic client, which Microsoft confirmed on January 17, 2025 in the support article Classic Outlook crashes on reply and forward<\/a> in Outlook for Microsoft 365, Outlook 2021, Outlook 2019 and Outlook 2016.<\/p>\n

After updating to version 2412 (build 18324.20168), classic Outlook may crash when starting a new email or when replying to or forwarding an email.<\/p>\n

Administrators can check if this issue is occurring by searching for crash event 1000 or event 1001 and the following event details in the Windows Event Viewer application log:<\/p>\n

Name of the faulty application: OUTLOOK.EXE, \r\nversion: 16.0.18324.20168, timestamp: 0x677828da\r\nName of the faulty module: OUTLOOK.EXE, \r\nversion: 16.0.18324.20168, timestamp: 0x677828da\r\nException code: 0xc0000005\r\nError offset: 0x0000000001a7c02a\r\nIncorrect process ID: 0x0xFD0\r\nStart time of the faulty application: : 0x0x1DB65D0FD0B9857\r\nPath of the faulty application: C:\\Programs\\Microsoft Office\\root\\Office16\\OUTLOOK.EXE\r\nIncorrect module path: C:\\Programs\\Microsoft Office\\Root\\Office16\\OUTLOOK.EXE<\/pre>\n
Microsoft states that the above issue has been resolved with Microsoft 365 version 2501 build 18429.20000. This build is scheduled to be rolled out in the Current Channel on January 28, 2024.<\/p>\n
Microsoft proposes a workaround<\/h2>\n
Administrators whose users are affected by the crashes have the option of rolling back from Microsoft 365 to version 2411 (build 18227.20162) until the new version is rolled out. This requires the following procedure:<\/p>\n
    \n
  1. Open a\u00a0Command Prompt\u00a0in Administrator context.<\/li>\n
  2. Type or paste the two commands into the Command Prompt window and press\u202fEnter\u202fafter each:

    cd %programfiles%\\Common Files\\Microsoft Shared\\ClickToRun<\/span>

    officec2rclient.exe \/update user updatetoversion=16.0.18227.20162<\/em><\/li>\n
  3. To prevent Office updating back to the latest build you can turn off updates by selecting\u00a0File\u00a0>\u00a0Office Account\u00a0>\u00a0Update Options\u00a0>\u00a0Disable Updates<\/em>.<\/li>\n
  4. Put a reminder on your calendar for February 11th to re-enable updates. Or, check back on this Known Issue in case it is addressed sooner.<\/li>\n<\/ol>\n
    (via<\/a>)<\/p>\n","protected":false},"excerpt":{"rendered":"
    [German]Classic Outlook version 2412 (build 18324.20168) can crash when creating a new email or forwarding emails. Microsoft introduced a temporary fix on January 17, 2025 and plans to solve the problem with an update at the end of the month.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[463,11],"tags":[47,395],"class_list":["post-36946","post","type-post","status-publish","format-standard","hentry","category-issue","category-office","tag-issue","tag-outlook"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/36946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=36946"}],"version-history":[{"count":1,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/36946\/revisions"}],"predecessor-version":[{"id":36947,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/36946\/revisions\/36947"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=36946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=36946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=36946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}