{"id":4595,"date":"2018-01-05T01:47:00","date_gmt":"2018-01-05T00:47:00","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=4595"},"modified":"2018-01-03T23:44:04","modified_gmt":"2018-01-03T22:44:04","slug":"ie-require-dom-storage-to-display-microsofts-kb-article","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2018\/01\/05\/ie-require-dom-storage-to-display-microsofts-kb-article\/","title":{"rendered":"IE require DOM storage to display Microsoft&rsquo;s KB article"},"content":{"rendered":"<p><img decoding=\"async\" style=\"float: left; margin: 0px 10px 0px 0px; display: inline\" src=\"http:\/\/www.borncity.com\/blog\/wp-content\/uploads\/2015\/11\/IE.jpg\" align=\"left\">[<a href=\"https:\/\/www.borncity.com\/blog\/2018\/01\/03\/domstorage-keine-microsoft-kb-artikel-im-ie-mehr-abrufbar\/\" target=\"_blank\">German<\/a>]A German blog reader informed me a day ago about a strange issue. He was no more able to retrieve Microsoft KB articles from the update history in Internet Explorer. After some investigation we found out, that Microsoft is in the process of rebuilding its web pages internally with regard to JavaScript and XML. Without authorized DOM storage, IE 11 no longer provides access to KB articles.<\/p>\n<p><!--more--><\/p>\n<h2>Internet Explorer no longer displays KB articles<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"https:\/\/vg01.met.vgwort.de\/na\/660f21dc512e437ca60cac4dd54c80f7\" width=\"1\" height=\"1\">Yesterday I received a mail from blog reader Jens Uwe T. He wrote to me about the inability of IE 11 to display KB articles from <em>support.microsoft.com<\/em>: <\/p>\n<blockquote>\n<p>KB information from support.microsoft.com are no longer displayed <\/p>\n<p>Hello! <\/p>\n<p>I can't read any more KB articles on \"support.microsoft.com\" . <\/p>\n<p>As an example, in case of clicking \"More information\" hyperlink from Windows Update Update History, the IE page is loaded. But the usual rotating circle does not appear and the article part is not loaded &#8211; end! <\/p>\n<ul>\n<li>Do I need to register now?<\/li>\n<li>Microsoft account?<\/li>\n<li>Link phone number&lt;&gt;Windows&lt;&gt;Account?<\/li>\n<li>Doesn't work with IE11 anymore?<\/li>\n<li>Does Windows 7 no longer work?<\/li>\n<\/ul>\n<p>Also, emulating another IE browser version does not help within IE11, does anyone have similar problems? I'm not sure if the problem is homemade&#8230;.<\/p>\n<\/blockquote>\n<p>I tested it briefly here. Since I am currently using the Slimjet as my default browser under Windows 7, the KB articles were displayed as expected. Then I copied the URL to Internet Explorer 11 and also got my KB article shown.  <\/p>\n<h2>What exactly is it about?<\/h2>\n<p>For readers who are not quite fit, a short summary of what the blog reader told me within his e-mail.  <\/p>\n<p><img decoding=\"async\" title=\"Windows Update-Verlauf\" alt=\"Windows Update-Verlauf\" src=\"https:\/\/i.imgur.com\/whhDw5L.jpg\"> <\/p>\n<p>If you go via the search in the taskbar or via control panel to Windows Update,&nbsp; you can view the update history via a hyperlink (see above picture). If you then click on one of the entries, you will get a detail view.<\/p>\n<p><img decoding=\"async\" title=\"Windows Update-Details im Update-Verlauf\" alt=\"Windows Update-Details im Update-Verlauf\" src=\"https:\/\/i.imgur.com\/NFspln3.jpg\"><\/p>\n<p>At the bottom you will find a link to the corresponding KB article. If you click on it, the KB page should appear in the standard browser. Here is what Slimjet shows me:<\/p>\n<p><img decoding=\"async\" title=\"Anzeige KB-Artikel im Browser\" alt=\"Anzeige KB-Artikel im Browser\" src=\"https:\/\/i.imgur.com\/1nUIIId.jpg\"> <\/p>\n<p>I copied the URL into IE 11 and got the same KB page. From this point on, it was clear that it's an issue on the user's system or within IE settings. <\/p>\n<h2>Why IE doesn't display that kb articles anymore?<\/h2>\n<p>This night I received a second e-mail from blog reader Jens Uwe T. with further details (thanks to the blog reader for this information). I adjusted the IE 11 settings and suddenly my Internet Explorer wasn't able to display the kb articles. <\/p>\n<p><img decoding=\"async\" title=\"Leere KB-Anzeige im Internet Explorer 11\" alt=\"Leere KB-Anzeige im Internet Explorer 11\" src=\"https:\/\/i.imgur.com\/IDg8Oh4.jpg\"> <\/p>\n<h2>DOM storage active becomes mandatory<\/h2>\n<p>Blog reader Jens Uwe T. told me within his 2nd e-mail about his findings. He wrote: <\/p>\n<blockquote>\n<p>I have now used the developer tool (F12) of IE11 to analyze the page and got the errors \u2026<\/p>\n<p>\u2013 Local storage not supported<br \/>\u2013 Session storage not supported<br \/>\u2013 ReferenceError: \"$log\" is undefined <\/p>\n<p>Microsoft tinkers aggressively with the JS \/ XML &#8211; in order to optimize the<br \/>acquisition of telemetry data. It's now mandatory for the site \"support.microsoft.com\"&nbsp; to set internet option to Activate DOM storage.<\/p>\n<p>Then it works again (it worked on for years without) &#8211; \"no\" option to add Microsoft to the \"Trusted Site\" ..<\/p>\n<p>We need now:<\/p>\n<p>\u2013 Cookies from first provider<br \/>\u2013 DOM Storage <\/p>\n<\/blockquote>\n<h2>My test in IE 11<\/h2>\n<p>I've set my IE to accept first party cookies, otherwise most web sites won't work. But I thought, I've disabled DOM storage in IE for privacy reason (I recommend that within my books). Therefore I launched Internet Explorer 11, then I opened the <em>Tools<\/em> menu and selected the command <em>Internet options<\/em>. Then I went to the registry tab <em>Advanced <\/em>and checked the option <em>Enable DOM Storage<\/em>. <\/p>\n<p><img decoding=\"async\" title=\"DOM-Storage im IE 11\" alt=\"DOM-Storage im IE 11\" src=\"https:\/\/i.imgur.com\/YK8Sheu.jpg\"> <\/p>\n<p>I found, that DOM Storage was enabled in IE 11 on all my Windows 7 machines. Then I opened the developers tools using F12 key. First I got only two error messages with access denied errors accessing a GIF and a CGI file. Then I tried to reload the Microsoft kb article page and got the following details: <\/p>\n<p><img decoding=\"async\" title=\"IE11-DOM-Storage-Fehler bei Microsoft-Seiten\" alt=\"IE11-DOM-Storage-Fehler bei Microsoft-Seiten\" src=\"https:\/\/i.imgur.com\/rAO5aCX.jpg\"> <\/p>\n<p>Exactly the IE11 DOM storage error when accessing Microsoft pages described by the blog reader mentioned above. I can't say if there has been any change in the numerous cumulative updates for the IE. But Microsoft is definitively changing it's web content. <\/p>\n<h2>Explained, why DOM Storage is unwanted<\/h2>\n<p>For blog readers who are not into this matter, here is a short explanation. Many people don't want to have cookies stores within the browser due to privacy reasons. I block cookies from third parties in IE 11, I allow cookies from first parties, because otherwise neither online account login nor shopping cart of web shops etc. will work. <\/p>\n<p>But in addition to cookies, there are also super cookies &#8211; for example for Flash. And there is DOM storage object, located on the clients disk, where web pages can store a lot of information. I recommend to deactivate this memory.  <\/p>\n<h2>Microsoft makes DOM Storage mandatory<\/h2>\n<p>Blog reader Jens Uwe T. writes that Microsoft is currently in the process of redesigning its website internally with regard to JavaScript and XML &#8211; and possibly acquiring more (telemetry) data. Microsoft once again axes another piece of security and privacy. Blog reader Jens Uwe T. write: <\/p>\n<blockquote>\n<p>It worked for years without DOM Storage \u2013 and now there is no option, you could declare DOM Storage only for \"Trusted Site\" \u2013 the option is enabled for all web site.<\/p>\n<\/blockquote>\n<p>Do you have other insights or comments?<\/p>\n<p><strong>Similar articles<\/strong><br \/><a href=\"https:\/\/borncity.com\/win\/2017\/06\/22\/june-2017-security-updates-ie-11-printing-issues-confirmed\/\">June 2017 security updates IE 11 printing issues confirmed<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2017\/05\/05\/windows-10-ie-11-doesnt-show-jpeg-images\/\">Windows 10: IE 11 doesn't show JPEG images<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2017\/12\/14\/internet-explorer-11-enable-activex-controls\/\">Internet Explorer 11: Enable ActiveX controls<\/a><br \/><a href=\"https:\/\/borncity.com\/win\/2017\/12\/04\/internet-explorer-11-crashes-after-installing-updates\/\">Internet Explorer 11 crashes after installing updates?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[German]A German blog reader informed me a day ago about a strange issue. He was no more able to retrieve Microsoft KB articles from the update history in Internet Explorer. After some investigation we found out, that Microsoft is in &hellip; <a href=\"https:\/\/borncity.com\/win\/2018\/01\/05\/ie-require-dom-storage-to-display-microsofts-kb-article\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[580,22,2],"tags":[816,69,100,194],"class_list":["post-4595","post","type-post","status-publish","format-standard","hentry","category-security","category-update","category-windows","tag-internet-explorer-11","tag-security","tag-updates","tag-windows"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/4595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=4595"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/4595\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=4595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=4595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=4595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}