{"id":5986,"date":"2018-06-24T00:56:00","date_gmt":"2018-06-23T22:56:00","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=5986"},"modified":"2018-12-02T00:55:57","modified_gmt":"2018-12-01T23:55:57","slug":"adobe-acrobat-prof-xi-kills-internet-explorer-favorites","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2018\/06\/24\/adobe-acrobat-prof-xi-kills-internet-explorer-favorites\/","title":{"rendered":"Does Adobe Acrobat Prof XI kills Internet Explorer favorites?"},"content":{"rendered":"

[German<\/a>]Today still a short contribution, to which a Blog reader drew my attention. The Adobe Acrobat Prof XI probably has side effects with Internet Explorer 11, where the favorites can no longer be edited under Windows 10. Addendum: It seems that another HP tool was the root cause, see my addendum.<\/p>\n

<\/p>\n

A reader asked me<\/h2>\n

Recently I received a request from German blog reader Dekre, who had issues with Internet Explorer 11.<\/p>\n

I know you don't give e-mail support. A problem that has been bothering me for quite some time and I haven't found anything on the Internet.<\/p>\n

In IE 11 with Win 10, saving and managing favorites no longer works. I have completely reset the add-ons. Then I used the AdwCleaner for such cases. It's no use. Do you have another idea?<\/p><\/blockquote>\n

That was the place where I scratched my head – because I ran out of ideas. Malware would have been removed by the AdwCleaner. Add-ons were supposedly disabled. Such a thing could easily be done with the :<\/p>\n

\"C:\\Program Files\\Internet Explorer<\/b>\\iexplore.exe\" \u2013extoff<\/p>\n

The switch \u2013extoff forces IE 11 launch without browsers add-ins. But the user wrote, that he had already deactivated add-ins.<\/p>\n

Other suspects: Virus scanners & Co.<\/h2>\n

I could think of a foreign virus scanner or a security solution (as I read in several forum posts, mostly references to Kaspersky). My advice:\u00a0 Remove third party antivirus software and execute a vendor's clean tool.<\/p>\n

The other assumption: A broken user profile with no longer appropriate access rights prevents changes to favorites from being saved. The easiest way to check this is to create a new local user account. And the user can try to reset IE 11. Microsoft has published this article<\/a> for the case, that favorites can't be stored.<\/p>\n

And the culprit is: Adobe Acrobat Prof XI<\/h2>\n

After one day blog-reader Dekre has thankfully reported again. He had found the root cause:<\/p>\n

I found the problem bear: I recently installed Adobe Acrobat Prof XI. This also installs the add-on in IE11. This add-on from Adobe is the reason that you cannot change, delete, manage or add the favorites in Win10 in IE11.<\/p>\n

The add-ons of Adobe Acrobat always cause problems, also with Outlook 2013 and Outlook 2010. IE11 and Adobe Acrobat are interesting because they work with Win7 and not with Win10.<\/p>\n

Adobe Acrobat DC Prof I do not have, too expensive. Foxit is cheaper and better.<\/p><\/blockquote>\n

Small root cause, big effect. Maybe it helps another affected person and saves the time for troubleshooting. Thanks to Blog Reader Decree for the information.<\/p>\n

Addendum:<\/strong>\u00a0After all the German blog reader found the root cause – it wasn't Adobe. It was a pre-installed HP software on the machine, HP Sureclick, that added an Add-on, that causes the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"

[German]Today still a short contribution, to which a Blog reader drew my attention. The Adobe Acrobat Prof XI probably has side effects with Internet Explorer 11, where the favorites can no longer be edited under Windows 10. Addendum: It seems … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[872,463,2],"tags":[42,47,76],"class_list":["post-5986","post","type-post","status-publish","format-standard","hentry","category-browser","category-issue","category-windows","tag-internet-explorer","tag-issue","tag-windows-10"],"_links":{"self":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/5986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/comments?post=5986"}],"version-history":[{"count":0,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/posts\/5986\/revisions"}],"wp:attachment":[{"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/media?parent=5986"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/categories?post=5986"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/borncity.com\/win\/wp-json\/wp\/v2\/tags?post=5986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}