{"id":8208,"date":"2019-01-08T00:07:00","date_gmt":"2019-01-07T23:07:00","guid":{"rendered":"http:\/\/159.69.82.204\/win\/?p=8208"},"modified":"2020-01-30T18:40:29","modified_gmt":"2020-01-30T17:40:29","slug":"windows-7-malwarebytes-is-causing-sporadic-freezes","status":"publish","type":"post","link":"https:\/\/borncity.com\/win\/2019\/01\/08\/windows-7-malwarebytes-is-causing-sporadic-freezes\/","title":{"rendered":"Windows 7: Malwarebytes is causing sporadic freezes"},"content":{"rendered":"

[German<\/a>]Another short information for Windows users who use Malwarebytes security software. It seems that this software is the cause of sporadic freezes in Windows 7 (and possible in other Windows version). The problem occurs under Windows 7 with the current Malwarebytes version 3.6.1.x.<\/p>\n

<\/p>\n

\"\"A blog reader informed me about it on Sunday by mail (thank you for that) – but I'm only getting to the point of preparing it now.<\/p>\n

Brief description of the issue<\/h2>\n

The blog reader described the following error pattern in his mail \u2013 I guess that other affected users may know this behavior:<\/p>\n

Here a hint concerning the program Malwarebytes…
\nCould be helpful for some users of the program, if they are affected by \"freezes\" of the system, but don't know what the cause is!<\/p>\n

More and more users are posting in the forum of Malwarebytes and complaining about sporadic \"freezes\" by the program \"Malwarebytes\"!<\/p>\n

I myself am affected with one of my PCs. The computer freezes completely (I can still move the mouse, but that's all). The freezes can only be \"fixed\" by pressing the power button (for a few seconds).<\/p>\n

Entries in the Windows Event Viewer are missing, except for one kernel power entry. So there is no possibility to find any clues!<\/p><\/blockquote>\n

Since there have been issues with Malwarebytes before, he has visited the Malwarebytes forum<\/a> and found immediately other affected users.<\/p>\n

Messages in the Malwarebytes Forum<\/h2>\n

Within the Malwarebytes forum, there is a thread Malwarebytes for Windows and Windows 7 Freeze\/Lock-up<\/a>, where a user describes the issue for Malwarebytes for Windows version 3.6.1 CU 1.0.508. His machine freezes sporadically, he has no way to use input devices or solve the problem. A hard restart via the power off button is required. The user has compiled the following workarounds:<\/p>\n

Known Workarounds: <\/strong>
\nIt has been reported that either of the following workarounds have a high success rate in mitigating the issue entirely.<\/p>\n