Office: OCPS Troubleshooting and Template issues

[German]At the end of the year two additional topics for office administrators: One is is about the troubleshooting the Office Client Policy Service (OCPS), and the 2nd is about the problem that templates cannot be displayed in Office 2016.

Troubleshooting Office Client Policy Service (OCPS)

The Office cloud policy service (OCPS) is a cloud-based service that enables you to apply policy settings for Office 365 ProPlus on a user's device.  The policy settings roam to whichever device the user signs into and uses Office 365 ProPlus.  As end users become increasingly mobile, IT Pros need a single approach to secure Office 365 ProPlus for traditional on-premises domain devices, Azure AD registered devices, Azure AD Joined, and Hybrid Azure AD joined devices.  OCPS applies to all scenarios above without the need to download and replicate any content such as Administrative Template files (ADMX/ADML) on-premises. 

Troubleshooting Office Client Policy Service (OCPS) #O365 #Office365 #OfficeProPlus #Microsoft365https://t.co/M9HIM5FiOM

— Per Larsen #MSFT #MSIntune (@PerLarsen1975) December 31, 2019

In the above tweet, Per Larsen points to a new Techcommunity post in which Microsoft tries to create some transparency about how the service works. The goal is to support IT professionals in the validation phase and to promote the transition from the traditional domain-based policy to the OCPS service for Office 365 ProPlus.

Vorlagen werden in Office 2016 nicht angezeigt

On Windows Server 2008 R2 and Windows Server 2012 R2 Templates are not displayed in Office 2016, Office Professional Plus 2016 and Office 365. An error message:

Sorry we had some trouble connecting to get featured templates and themes and can't show them right now.
Try again
Work offline

or similar will be displayed. The templates cannot be loaded. Microsoft has published a KB article "We had trouble getting the featured templates and can't show them right now" error in Office 365 and Pro Plus 2016 error in Office 365 and Pro Plus 2016 that addresses the issue (TLS 1.1/1.2 was disabled) and also provides possible solutions.