Apple is facing a Class Acting Law Suite over iPhone 6/Plus touchscreen issue

Some Apple users has filed a Class Acting Law Suite against Apple for the i iPhone 6, iPhone 6 Plus touchscreen issue. The touchscreen becomes unresponsive and fails after the warranty ends.


I've blogged about that in my German article Ärger mit iPhone 6/Plus TouchScreens und Displays. Some displays shows a grey bar on the top of the screen, and the touchscreen is unresposive.

(Source: iFixIt)

Reports about this issue may be found in Apple's support forum (see here, here, here, and here). The bad: The issue will occur shortly after the warranty ends. The worse: Apple offers a  € 349,00 replacement option for the broken device. The ugly: Customes who booked the replacement option are receiving a refurbished iPhone, that will fails also within a short period.

The reason for the issue: We have had the #Bentgate in 2014, where is was shown, that the thin Apple iPhone 6 and iPhone 6Plus can be bend easily. Now it seems that using the touchscreen is causing micro stress to the logic board of the iPhone. Some soldered connections from logic chips become broken during time. German repair service has covered this issue since April 2016. Soldering the broken connection again fixes the touchscreen/display.

According to 3 US people has filed a class action law suit against Apple at U.S. District Court for Northern California. The law suit claims:


Apple has long been aware of the defective iPhones. Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests. Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so.

As a result of Apple's unfair, deceptive and/or fraudulent business practices, owners of the iPhones, including Plaintiffs, have suffered an ascertainable loss of money and/or property and/or value. The unfair and deceptive trade practices committed by Apple were conducted in a manner giving rise to substantial aggravating circumstances.

The law suite is referencing also the iFixIt video (below) and the blog post addressing this issue and revealing details.

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