Microsoft 365 down (11/21/2019)

Just a brief information for users of Microsoft 365 cloud services. Currently there are issues with these services again, as I can see from the status message from Microsoft.


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I just came across Twitter and the latest post from @MSFT365Status on 21.11.2019. People are investigating issues that result in errors when accessing SharePoint Online or OneDrive for Business.

The status page for Office365.com has been reporting issues for days, which are currently rising sharply.

Microsoft 365 Störung (21.11.2019)
(Microsoft 365 isues, Nov. 21, 2019))

A blog reader has send me (thanks) the following status messages from his admin center via e-amil. There are outages for SharePoint, OneDrive; PowerBI und all the nice cloud features are now gone …


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-21.11.2019 18:52:27
Title: Delays or problems loading SharePoint Online sites
User Impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.
Current status: We’re working to connect the service to an alternate infrastructure as a potential mitigation action. Additionally, we’re working to test for and isolate a potential cause of this impact.
Scope of impact: This issue could potentially affect any user intermittently when attempting to access SharePoint Online sites.
Start time: Thursday, November 21, 2019, at 2:45 PM UTC
Next update by: Thursday, November 21, 2019, at 8:00 PM UTC

-21.11.2019 17:07:11
Title: Delays or problems loading SharePoint Online sites
User Impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.
Current status: We’re reviewing available diagnostic data, as well as traffic prioritization within the potentially affected SharePoint Online infrastructure, to isolate the cause of this impact.
Scope of impact: This issue could potentially affect any user intermittently when attempting to access SharePoint Online sites.
Next update by: Thursday, November 21, 2019, at 6:00 PM UTC

-21.11.2019 16:41:29
Title: Delays or problems loading SharePoint Online sites
User impact: Users may experience intermittent delays or navigation errors when accessing SharePoint sites.
Current Status: We’re investigating a potential issue and checking for impact to your organization. We’ll provide an update within one hour.

-21.11.2019 18:00:58
Title: Can’t run Client Side Object Model (CSOM) and Application Programming Interface (API) scripts
User Impact: User impact: Users may intermittently encounter 500 errors within multiple services or features that leverage CSOMs or APIs.
More info: Users may notice impact if they’re using services or features that leverage CSOMs or APIs.
Specifically, Power BI, Microsoft Teams, SharePoint Online and OneDrive for Business are affected:
-Power BI users may see HTTP 500 errors when they have a scheduled refresh.
-Microsoft Teams users may see HTTP 500 errors when attempting to open their files.
-OneDrive for Business users may see HTTP 500 errors when refreshing or syncing files.
-SharePoint Online users may see a 500 error or “Internal Server Error” when leveraging SharePoint Online APIs.
Current status: We’re continuing to debug the recently deployed build in an effort to isolate which code string within the build is causing the experienced behavior. We’re gathering additional stack traces for further review and to assist in our troubleshooting steps.
Scope of impact: This issue may affect any users attempting to run CSOM and API call scripts.
Next update by: Thursday, November 21, 2019, at 7:30 PM UTC

-21.11.2019 16:32:55
Title: Can’t run Client Side Object Model (CSOM) and Application Programming Interface (API) scripts
User Impact: Users may intermittently be unable to run CSOM and API call scripts within multiple services or features.
More info: Services which are impacted may include, but are not limited to, Power BI and OneDrive for Business.
Current status: We’ve gathered detailed logging forensics from the components producing the error. We’re debugging the source code which is generating the error messages to determine the next troubleshooting steps. 
Scope of impact: This issue may affect any users attempting to run CSOM and API call scripts.  
Next update by: Thursday, November 21, 2019, at 5:30 PM UTC

-21.11.2019 14:31:18
Title: Can’t run Client Side Object Model (CSOM) and Application Programming Interface (API) scripts
User Impact: Users may intermittently be unable to run CSOM and API call scripts within multiple services or features.
Current status: We’ve identified a potential service update which may be the source of the impact. We’re reviewing the specific configuration and code changes within the update to isolate the cause of the issue. 
Scope of impact: This issue may affect any users attempting to run CSOM and API call scripts.  
Next update by: Thursday, November 21, 2019, at 3:30 PM UTC

-21.11.2019 13:46:56
Title: Can’t run Client Side Object Model (CSOM) and Application Programming Interface (API) scripts
User Impact: Users may intermittently be unable to run CSOM and API call scripts within multiple services or features.
Current status: We’re received reports of an issue with Client Side Object Model (CSOM) and Application Programming Interface (API) scripts not working for multiple services or features. We’re reviewing recent changes made within the CSOM and API processing services to determine if this might be the cause of this issue.  
Scope of impact: This issue may affect any users attempting to run CSOM and API call scripts.  
Next update by: Thursday, November 21, 2019, at 1:30 PM UTC

-21.11.2019 11:03:05
Title: Admin Portal usage reports are delayed
User Impact: Admins may receive delayed usage reports starting from November 11, 2019.
More info: The specific usage reports that are delayed at this time are:
-Yammer Activity
-Yammer Device usage
-Yammer Groups activity
-Office 365 Groups activity
-Office 365 Active users – Yammer active user report not available after November 11, 2019.
Current status: We’ve identified a delay in the source data needed to update the usage reports. We’re analyzing diagnostic data to determine the cause of these delays.
Scope of impact: Any admin attempting to retrieve the affected usage reports from November 11, 2019 may be impacted.
Start time: Thursday, November 21, 2019, at 12:00 AM UTC
Next update by: Friday, November 22, 2019, at 4:00 AM UTC

This article from Australia also addresses the issue of failure. It’s not a good month for Microsoft and the Cloud. At askwoody.com today I saw the tweet of Kevin Beaumont about the failure on November 20th.

Any of you affected by the outage?


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1 Response to Microsoft 365 down (11/21/2019)

  1. Pingback: Microsoft 365 status update @ AskWoody

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