Office 365/Skype for Business Issues (February 20, 2020)

[German]Are you stuck with certain online services like Office 365 or Skye for Business from Microsoft? Microsoft has a glitch on Microsoft 365 in its cloud, as I can see from messages from blog reader Andreas P.


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Andreas has sent me the following status messages regarding this malfunction on February 20, 2020.

Skype for Business

-20.02.2020 22:44:18

Title: Can't sign in

User Impact: Users may intermittently be unable to sign in to Skype for Business.

More info: Due to the intermittent nature of this issue, subsequent attempts may be successful.


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Current status: We're analyzing internal crash logs to determine the source of the issue.

Scope of impact: This intermittently affects a small subset of users attempting to sign in to Skype for Business.

Start time: Thursday, February 20, 2020, at 7:15 PM UTC

Next update by: Thursday, February 20, 2020, at 11:30 PM UTC

-20.02.2020 22:24:36

Title: Can't sign in

User Impact: Users may intermittently be unable to sign in to Skype for Business.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

Scope of impact: This intermittently affects a small subset of users attempting to sign in to Skype for Business.

Office 365-Portal

-20.02.2020 22:41:18

Title: Can't add or edit payment methods or complete purchases in the Microsoft 365 admin center

User Impact: Admins may be unable to add or edit payment methods or complete purchases within the Microsoft 365 admin center.

Current status: We've identified a subset of billing infrastructure that has fallen below our service performance thresholds, which is preventing the editing of payment methods and the ability to complete purchases for admins within the Microsoft 365 admin center. We're rerouting traffic to alternate infrastructure, which is expected to remediate impact.

Scope of impact: Impact is specific to a subset of admins who are served through the affected infrastructure.

Start time: Thursday, February 20, 2020, at 7:55 PM UTC

Root cause: A subset of billing infrastructure dropped below service performance thresholds, preventing admins from adding or editing payment methods or completing purchases within the Microsoft 365 admin center.

Next update by: Thursday, February 20, 2020, at 11:30 PM UTC

-20.02.2020 22:17:03

Title: Can't add or edit payment methods or complete purchases in the Microsoft 365 admin center

User Impact: Admins may be unable to add or edit payment methods or complete purchases within the Microsoft 365 admin center.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.


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