Firmware Update for HPE Smart Array SR Gen10 Controller (April 2020)

Amazon[German] HPE has already released a support bulletin in March 2020 and updated it in April 2020 for an urgent firmware update for HPE Smart Array SR Gen10 controllers. HPE points out, that older firmware can cause data inconsistency in several constellations.


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Blog reader Thomas Z. has informed me by mail at the end of April 2020 about HPE’s announcement regarding an urgently needed firmware update for the HPE Smart Array SR Gen10 controllers (thanks for that). In certain constellations (firmware <-> RAID level) inconsistencies may occur. The controllers are used to connect drives in HPE servers of the Synergy platform.

Firmware update against data inconsistencies

In a support document already released on March 14, 2020 and then updated on April 6, 2020, HPE points out a problem with the Smart Array Gen10 firmware version 1.98 to 2.62 on HPE Smart Array SR Gen10 controllers.

HPE Gen10 platforms configured with a HPE Smart Array SR Gen10 controller listed in the support document and running certain versions of the Smart Array firmware may be vulnerable to one of the following scenarios, depending on the RAID level used

  • A potential data inconsistency after an unrecoverable read error (URE) occurs on a drive configured in RAID 1/10/Advanced Data Mirroring (ADM) fault-tolerant mode when running firmware version 2.62.
  • A potential data inconsistency during initial configuration and operation of a volume configured in RAID 5/6/50/60 fault-tolerant mode when running firmware version 1.98, 1.99, 2.02, or 2.03.

The HPE Smart Array SR Gen10 controller firmware version 2.65 (or higher) provided by HPE is required to prevent potential data inconsistency in the selected RAID configurations with Smart Array Gen10 firmware version 1.98 to 2.62 based on the above scenarios. HPE strongly recommends that this upgrade be performed at the earliest possible time. Neglecting the recommended resolution could lead to possible subsequent errors and possible data inconsistency.

HPE has published a list of affected HPE Smart Array SR Gen10 controllers with firmware versions 1.98 to 2.62 in the support document. Firmware updates for Windows, Linux and VMware are available through this support document.


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