[German]Quick question to my blog readers who are using Microsoft 365/Office in the Current Channel. Are there any complaints that multi-page output is not possible when printing tasks (but not from calendars or mails)? I just received a user report, which I briefly introduce below.
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A user report about the issue
Swiss blog reader Daniela administers a Microsoft 365 environment with various Office apps in a Swiss company, which are provided with updates via the Current Channel. Now, after the rollout of build 16501.20210 in the Current Channel, the users there have encountered the problem that multi-page printouts are no longer possible in certain constellations. Daniela wrote about this (thanks for the hint, I translated the text below):
Office 365 Current Channel – can't print with multipage pages from tasks
After we encountered the problem in the Current Channel (Build 16501.20210) that printing 2-sided (or more) tasks is acknowledged with an error message (see below), but I didn't find any actual info about it, we thought this might be a topic for your blog :)
Of course, this is always a topic for the blog – either it is an individual case, in which case the affected person will know very quickly if no further confirmations come. Or more users are affected and maybe someone even knows a fix. In any case, Daniela sent me the following screenshot, which shows the error.
The dialog box, shown here from Outlook, says: "There is a problem with the selected printer. You may need to reinstall the printer. Try again, or use a different printer." Daniela just wrote the following:
The problem is apparently not unknown, you can find some things about it, but these are all old entries and concern other Office versions.
The oldest error description for the above text I found for example in the Technet forum for Outlook 2010. Also with MSCEBoard there is an entry from 2011 where printing from Outlook is denied with above message. The experiences of Daniela to solution approaches, which are to be found there, fit into one sentence:
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The solutions mentioned there (reinstall printer, new Outlook profile, delete OutlPrint etc.) we have tested, but did not help.
Investigation of the problem in the company environment then revealed that it is due to the Office build and the error has probably been dragging along for a few days. Daniela wrote about it:
We then found out that apparently all [Current Channel] versions are affected, back to and including build 16327.20214. Only as of build 16227.20280 did printing work again even with 2-page tasks.
It seems to be effectively only the tasks. Calendar items or emails longer than 1 page don't seem to have the problem. Likewise, smaller tasks that don't fill an A4 page can be printed without a problem.
All in all, of course, a somewhat more exotic bug, since probably many users have shorter task lists, so the problem does not occur. Daniela reported the bug to Microsoft via the feedback form in Office, but doubts that it goes to the right places there. Therefore, her and my question: Does anyone from the readership know this problem and may even have further solution suggestions ready?
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