‘Akku gate’: Surface Pro 3 and the “sudden” battery dead

[German]Maybe a really bad news for users of Surface Pro 3. It seems that some lots of those devices comes with a battery bug. The batteries degrades within weeks after the first year – just after the warranty is over.


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I don’t own a Surface Pro 3, but I noticed the Microsoft Answers forum thread Surface Pro 3 battery degradation. User Kridsada Thanabulpong has been using a Microsoft Surface Pro 3 for a year. And shortly after the warranty expired, he noticed that the Surface Pro 3 can only last about 1-2 hours after a full charge. His first assumption was, that’s a software fault (there has been several bugs in the past, draining the batteries of Surfaces).

After disabling several background task with no improvements, he came about the command:

powercfg /batteryreport

If this command is executed within a command prompt window, it creates a detailed battery report as a HTML file (see the screenshot above and here). And this battery report also contains the battery capacity left on the device. Here are a report showing the immediate graduation.


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Well, it could be one device coming with this kind of degradation. But the Microsoft Answers forum thread Surface Pro 3 battery degradation has now many entries where other users also confirming this behavior. If I counted it right, there are more than 120 user posts yet. It seems that batteries from vendor SIMPLO are faulty. After the case rased up in an Akku-Gate article, Microsoft has confirmed the issue in a comment published at WinSuperSite.

“We are aware of some customers reporting a scenario with their Surface Pro 3 batteries in which the system is reporting lower battery capacity than expected. This is a top priority for our team, and we are working quickly to understand the root cause. If you are experiencing this scenario, please contact Microsoft customer support.”

Let’s hope, Microsoft will find the root cause and helps users affected. The problem – in my view – is the worse repair index (1 of 10), given by iFixit. This means, if Microsoft exchanges broken Surface Pro 3 devices, the old one will be dumped as “non reparable electronic” into trash. And now a final question: Are you affected by the battery degradation at Surface Pro 3?


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