Windows 10: Update issue with HP HIDClass driver

[German]Under Windows 10, several users seem to have problems installing HIDClass driver updates for HP devices. HID stands for Human Interface Device.


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On Windows Latest there is this article reporting the problem. Apparently HP-HID drivers are rolled out via Windows Update for Windows 10. But their installation leads to the update error 0x800703e3.

The above tweet is from Windows Latest and contains a screenshot of the issue. Here is another tweet. You can find this post in the HP-Forum:

Updating Error 0x800703e3

Product: HP Pavilion Laptop 14-Ce0xxx

Operating System: Microsoft Windows 10 (64-Bit)

I received some updates this morning but the HP Inc. – HIDClass – 10/30/2018 12:00:00 AM – 2.1.8.1 fails to update due to error 0x800703e3,

So I downloaded the file manually from http://www.catalog.update.microsoft.com/Search.aspx?q=hp+wireless+button but I don’t know how to install it.

Also on Twitter, users (mostly Asian sites) report installation problems and the update install error

HP Inc. – HIDClass – 10/30/2018 12:00:00 AM – 2.1.8.1 – Error 0x800703e3


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Affects Windows 10 V1803 and also V1809 as far as I have seen.

Workaround: Install driver manually

If you have downloaded the desired driver manually (see the link above in the forum post quote), you can process the steps below.

1. Go to the Microsoft Update Catalog and look for the ‘hp wireless button’ update. You can also access the page from here.

2. On the page, locate the driver supported by your Windows 10 installation. You can download the driver as a .cab file.

3. Create a folder and double-click the .cab file. Then copy the three files from the .cab archive into the newly created working folder.

4. Right-click the .inf file and select the Install command from the context menu.

Follow the advices to install the driver. Afterward let Windows Update search for updates. Now you should be able to install the latest HP driver updates without an error. Maybe it will help.  (via)


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