Ransomware hits global shipping company Pitney Bowes

[German]The global shipping company Pitney Bowes has been the victim of a successful Ransomware attack. As a result, their business is affected worldwide. Here is some information about the situation.


I had already seen the information the night before at Bleeping Computer (where you can read some details about the consequences). This morning I received a mail from a German blog reader (thanks for that) with the note:

as an enthusiastic reader I would like to send you the following information: Techcrunch.com artcile

With us, this applies to a franking machine that cannot currently be recharged for this reason – in the middle of the mailing month of October..

In other words, the incident affects customers of Pitney Bowes worldwide, because they can't access the company's services.

Attack confirmed by Pitney Bowes

The company Pitney Bowes has informed its customers and the public about a corresponding announcement.

System Update – October 15, 2019 at 12:00am

Pitney Bowes was affected by a malware attack that encrypted information on some systems and disrupted customer access to our services. At this time, the company has no indication that any customer or employee data has been accessed.

Our technical team works closely with external consultants to restore the affected systems to solve this problem. We are exploring all possibilities to speed up this process and work towards a solution and thank our customers for their patience.

In a FAQ, the company answers various questions. When the Ransomware attack was discovered, the company put together an appropriate team to solve the problem. Currently, there is no evidence that customer accounts or data are affected. In consultation with his security consultants, the company's managers see no further customer risks. Twitter contains a note about the ransomware attack and the resulting disruptions.


Questions on Twitter as to how long the disruption would last were answered in such a way that the IT department worked on the problems. Please visit the System Update page for more information – but this is the page I quoted excerpts from above.

Who's Pitney Bowes?

Pitney Bowes  is a global transportation company that provides shipping services (letters and parcels) for (online) vendors. The US company has more than 1.5 million customers around the world. These include Fortune 500 companies. The company enables sellers to make the shipping of items and goods easier and more efficient, and is widely used by sellers in marketplaces such as Etsy and Shopify.

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