[German]Does the OneDrive client cause performance issues in Windows 10 networks since the last updates? That’s what blog reader Ansgar G. observed with his customers. And other users has confirmed that, although I haven’t found other hits in the Internet.
A first reader message
As an IT service provider, the blog reader has received feedback from his customers that there are performance problems in the network. Since he accesses their systems via RDP, he then experiences the whole thing in real time. Ansgar writes in an initial mail:
since I have received information about Windows issues through the blog quite often, I currently wonder. Many of my customers have been experiencing massive network performance problems since early/mid-May. These seem to be related to an installation of OneDrive by MS and occur mainly when the program is not logged on/used.
Asking the blog reader he confirmed, that it was on Windows 10 Clients (version 1903 or 1909). He wrote in a follow-up mail:
A Google search does not know such problems. Only: if it affects every 3rd computer in my house, I can’t imagine that the rest of the world is not affected. Because the stability of RDP-sessions can suffer a lot.
I have searched a little bit in the internet myself and found nothing suitable. For enterprise environments Microsoft has published the document here. But this is only suitable for a client configured for an onedrive account. Also the article about adjusting the up- and download speed only makes sense if the client is configured.
More details from follow up mails
The user wrote in a first follow-up mail that uninstalling the OneDrive client helped. To narrow down the time frame, he wrote:
There were “felt” problems since the end of April, the customer noticed a massive performance deterioration after the upgrade to Win 10. In the course of narrowing down the problem, OneDrive was also uninstalled, which brought some improvements. For most customers the problem started around mid-May and almost 100% coincided with the installation of the OneDrive client 20.052.0311.0011.
Then he added that the mentioned version of the client was installed on his computer. At another customer he had just seen that the client version 20.064.0329.0008 was installed. He suspected that customers with Office 365 and the “rest of the world” might have different versions. That’s some narrowing down information (thanks to Ansgar for the additions. He also wrote about the RDP problems:
Yesterday I could see a case with customers with RDP problems where the customer received timeouts in short intervals (“the connection is being re-established attempt 1 of 20”). The session was then restored after a short time, but a meaningful work was not possible.
Ansgar then simply uninstalled OneDrive and the problem was gone. In the mail there was a possibly helpful additional hint:
What might be helpful as a hint: almost all of my customers use virus protection from ESET. But there seems to be no direct connection, because ESET and OneDrive are also running on my computers, even the version from May (20.052.0311.0011) without problems.
However, my OneDrive is also connected to my Office account, there was no account stored with the customers, so actually the program shouldn’t have disturbed me at all…
So my question: Anyone who can confirm that behavior or know the reason/solution? Currently I’m collecting some details. If you are affected, leave a comment with:
- OneDrive (Personal) or OneDrive for Business – e.g. white or blue clowd icon. A blue cloud icon means OneDrive for Business client, and the user could open a ticket at MS.
- Still needed:
Windows 10 version and build
Office Version and Build
OneDrive Version and Build
If problems occur, give details of what is happening (e.g. RDP). Thanks.