HP Solution Center broken due to missing flash (Jan. 2021)

Flash Warnung im HP Solution Center[German]Users of the HP Solution Center are facing an unpleasant experience since January 2021: The software is broken. A window  with an f character as well as an I appears – and it is no longer possible to scan on all-in-one printers. The cause is the end of support for Adobe Flash, which let the HP Solution Center to fail.


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The HP Solution Center

HP Solution Center is a printer management program for HP printers developed and released by HP before 2010. The program is still installed on many systems in 2021, as it provides e.g. scanning functions for all-in-one multifunction printers (see the following screenshot).

HP Solution Center

The problem is that the HP Solution Center relies on Adobe Flash to function. But support for Adobe Flash is scheduled to end at the end of 2020 (the announcement was made back in 2017). And since January 12, 2021, an installed Flash player has stopped working.

The HP Solution Center is broken

I first came across this a few days ago on Twitter in a private conversation. Someone mentioned issues with the HP Solution Center starting in January 2021. Then German blog reader Waldblick left this comment.

HP Scan Jet 3800 has worked smoothly with Solution Center even on WIN 10. Since a Win 10 update in Dec 2020 an image file is prepended “f u. i” when starting Solution Center. Since then, the Solution Center can no longer be started. What can I do to get the old state back?

The strange f and i looks like in the picture here. I had pointed out to the user in my reply to the comment above, that the root cause is the end of Adobe Flash support at the end of 2020.


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Flash warning in HP Solution Center

In Windows 10 the Adobe Flash Player was automatically updated to the version with the time bomb. With this, Flash Player shut down as planned on January 12, 2021 and this will be removed from Windows 10. This will remove scanning capabilities provided by the HP Solution Center from all-in-one devices/printers.

HP does not provide updated software

The problem is that Hewlett Packard has not released a version of HP Solution Center that no longer relies on Adobe Flash. However, this is not a new behavior from HP.

I then searched a little on the Internet. From HP there is the support article HP Printer – HP Solution Center does not open, which only confirms what I have already written above. User still can continue to print with the integrated Windows printer drivers and, in the case of all-in-one printers use a scan app to scan. The HP Solution Center should be uninstalled – but beware, you probably need the printer and WIA driver to support your printer – so uninstalling may be impossible.


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5 Responses to HP Solution Center broken due to missing flash (Jan. 2021)

  1. Baumann says:

    Hello,

    I circumvent this with the freeware iCopy to scan to PDF. Than use the HP bundelt OCR Readiris Pro 11 Version afterwards. Use “C:\Program Files (x86)\HP\Digital Imaging\DocProc\dpe_ocr.exe”
    It tells you, the software is for debuging only, but it works for me. Just open the PDF file created by iCopy and the OCR modul starts working. You can save the new PDF with embeded OCR Text.
    But the dpe_ocr forgets settings! So you must always configure that you want PDF file with text and image.

    Greetings

  2. wyxchari says:

    To scan:
    + HP Scanner and Capture: jpg and pdf with multiple pages. https://www.microsoft.com/es-es/p/hp-scan-and-capture/9wzdncrfhwl0
    + Scanner: jpg, pdf with multiple pages. https://www.microsoft.com/es-es/p/windows-scan/9wzdncrfj3pv
    + HP Scan Extended: jpg and pdf with multiple pages. https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

    “The HP Solution Center should be uninstalled.”
    Absolutely not. Even if the program does not work, HP drivers are necessary. Some users have already said that with Windows drivers there are problems such as not recognizing the scanner or when printing.

  3. Joe says:

    I downloaded iCopy and it worked good with my current scanner since Adobe Flash is at its end of life. Thanks for the advice. The new version of .Net was installed so no problems at all with my current drivers.

    Using a HP Deskjet F4200 Series (scanner and printed with Adobe Reader).

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  5. Perry Myers says:

    Why isn’t it illegal for them NOT to provide software updates, for !@#$% sake!? My 800.00 laser all-in-one professional office printer is under a year old and now obsolete and less than 60% functional. No warning when it was sold, either, and you can bet HP product development was aware.

    I will NEVER buy another HP product, ever. Not even printer cartridges. I’m DONE with those highway robbers.

  6. jeconstruction says:

    i am also done with HP products i bought two printers and can’t use either one the salesman did not mention any problems when i purchased them. A good F you to HP

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