[German]I'll bring up some information as a separate post. In the past, there was a case where users may not have been able to use their Microsoft Teams accounts on all Android devices certified for Microsoft Teams. Microsoft has declared this problem, which has existed since mid-June 2023, to be resolved as of November 6, 2023.
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On November 7, 2023, I had already addressed another issue with the Microsoft Teams app on Android in the article No Teams chat on Android since September 2023. The chat function is missing for some users. A reader pointed out in a comment, that there is an article Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices. Within the article the problem discussed below is addressed.
MS Teams not usable
Since June 19, 2023, there has been a problem that some users cannot use Microsoft Teams accounts on all Android devices certified for Microsoft Teams. According to Microsoft, sign-in fails for both user accounts and room accounts. In addition, users accessing Microsoft Teams with Android devices may be temporarily signed out of Microsoft Teams automatically.
According to Microsoft, the issue occurred on all types of certified Android devices, including certified Teams phones and certified Teams rooms on Android. However, Microsoft was able to narrow down the error to devices running Intune Company Portal Build 5882 and affected devices from all original equipment manufacturers (OEMs). These devices preferentially showed the described error.
Firmware update fixes the issue
According to Microsofts article Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices, this issue has been resolved by deploying the firmware update. Microsoft confirms that the issue has been resolved on devices where the fix has been applied. Microsoft recommends that administrators apply the fix to their managed Microsoft Teams devices by downloading the firmware update 1.19.584 for these devices in the Teams Admin Center. Here is the full status message from Microsoft:
Update: 06-Nov-2023 16:05
Title: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices
User Impact: Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices.
More Info: All types of certified Android devices were affected, including certified Teams phones and certified Teams Rooms on Android.
Sign in failures may have occurred for both user accounts and room accounts.
Additionally, users accessing Microsoft Teams on Android devices may have been intermittently automatically signed out of Microsoft Teams.
This issue was prevalent with devices running Intune Company Portal build 5882 and impacted devices from all original equipment manufacturers (OEMs).
Final Status: Deployment of the firmware update containing the fix is complete, and we've confirmed that the issue is resolved for devices with the fix applied. Admins can apply the fix to their managed Microsoft Teams devices by downloading firmware update 1.19.584 for those devices in the Teams admin center.
Scope of Impact: This event may have impacted any users who attempted to use Microsoft Teams accounts on any Microsoft Teams certified Android devices, including certified Teams phones and certified Teams Rooms on Android.
Start Time: Monday, June 19, 2023, at 7:00 AM UTC
End Time: Monday, November 6, 2023, at 12:00 AM UTC
Root Cause: Intune Company Portal build 5882 contained an update for certified Android devices that caused the devices to sign out of Microsoft Teams.
Next Steps:
– We're reviewing our Intune Company Portal update procedures pertaining to Microsoft Teams devices to prevent similar impact in future updates.Users may be unable to use Microsoft Teams accounts on any Microsoft Teams certified Android devices.
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