Windows 10 V1703: Blue screen issues with IBM Notes 9.0.1

[German]It seems that IBM Note 9.0.1 is causing issues on systems upgraded to Windows 10 Creators Update (Version 1703). Some users are observing blue screens (Unexpected Kernel Mode Trap) after upgrading to Windows 10 Version 1703.


I stumbled upon this German Microsoft Answers forum post, reporting an issue with IBM Notes 9.0.1 FP7 /FP8. Here is the translated forum post:

Some of our customers are facing system crashing after installing Windows 10 Pro Creators Update (Version 1703). The issues occur during opening IBM Notes data bases with IBM Notes Standard or Basic Client version 9.0.1 FP7 or FP8.

IBM recommends a rollback to Windows 10 Anniversary Update. They also recommend to create a support case at Microsoft.

I came also across a forum thread in Lotus notes forums (Google cache, because Notes forum returns error 500) where some user are reporting blue screens:

Windows 10 Creator edition blue screen


I have just installed Windows 10 Creator edition.

Everything fine until I start using Notes 9.0.1 FP6 social edition 32 bit (Local).

After a few minutes, I get blue screen : Unexpected Kernel mode trap.

Microsoft says my mail system is not compatible… and I should use Outlook :-)

Do I have another choice than reverting to previous Windows version ?

Thanks for your advice.


And another user confirms that Google cache, because Notes forum returns error 500).

Creators Update – Notes – Unexpected Kernel Mode Trap

I have the same problem after update Windows 10 April 2017. In Mailbox: When I move the mouse to left to the mail directory, then I have a blue screen. Workstation without this update have not this problem.

The thread linked above contains a couple of user posts, claiming the same or similar issues. Also this German forum post and this German Xing post reporting the same issue.

This IBM support document claims, that IBM Notes 9.0.1 is compatible with Windows 10 – but there are no words about Windows 10 Creators Update. Currently it seems, that a rollback to Windows 10 Version 1607 (Anniversary Update) will be the only option.


Similar articles:
Windows 10 V1703 Wiki
Check and repair Windows system files and component store
Windows 10 Creators Update Troubleshooting – part 1
Windows 10: Disk Cleanup is causing a Blue Screen
Windows 10 V1703: SuperFetch service fails

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