Windows 10: Get Office App prevents Reset this PC options

In Windows 10 Version 1607 (Anniversary Update) is a known issue that prevents resetting a PC with the option “remove everything”.


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Windows 10 comes with an option “Reset this PC” within the Settings app. Reset the system should allow also the “Remove everything” option. But this option will fail, if Get Office app (version 17.7909.7600 or later) is installed. Microsoft is aware of this issue as this post in Microsoft Answers forum shows:

Microsoft is aware of a known issue with the following scenario:

  1. You are running Windows 10 version 1607 and have the Get Office app installed (version 17.7909.7600 or later). The app may have been preinstalled with the PC or installed via the Store.
  2. You perform “Reset this PC” with the “Remove everything” option.
  3. During the reset, you receive a warning that some of your files cannot be removed.
  4. The reset completes successfully, however some of the factory settings configured by the PC manufacturer might not be restored correctly.
  5. If you then perform “Reset this PC” with the “Remove everything” option again, the reset operation fails.

We are currently working on this issue and will update this thread when a fix is released.

A workaround could be: Open an administrative PowerShell window and enter the following command:

Get-AppxPackage -Name *MicrosoftOfficeHub* | Remove-AppxPackage

That shall remove the app and resetting the PC with “Remove everything” should work again. (via)


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