[German]Users of Windows 8.1 are plagued by a stupid error. After Microsoft released September 2017 update KB4038792 (Monthly Rollup), they are no more able to log into their Microsoft user accounts.
Moving from local to MS account not possible
I don’t boot my Windows 8.1 test machines to often, so I haven’t observed this error. But a Windows 8.1 user hat created this Microsoft answers forum post on on September 18, 2017. She describes the problem as follows:
I have just formatted my laptop and am using Windows 8.1. While setting up, I selected the Local Account. I am now trying to switch to the Microsoft account, but it keeps showing that Windows can’t connect, and that I should check for any network problems.
I have tried installing all updates, resolving PC issues, creating another user account and trying from there, but nothing works.
Any help would be greatly appreciated.
KB4038792 (Monthly Rollup) seems to be guilty
Searching the Internet, I found similar forum posts in Microsoft Answers. Within this forum entry, another user reported this issue on 09/17 /2017. The user tried to create a new Microsoft account in Windows 8.1, but received an error message:
Sorry, we couldn’t connect to Microsoft services right now. If this problem persist, search for “network problem” on the Start screen.
It seems, that September update KB4038792 (monatlicher Rollup for Windows 8.1 and Windows Server 2012 R2) is causing this issue.
Microsoft knows this bug
Microsoft’s employee Yolvi Ell has answered the Microsoft Answers forum post as:
This is a known bug in Windows 8.1 after the latest September update. Our Support Engineers are already looking into it and doing their best to resolve it as quickly as possible so as to minimize the inconvenience to our customers. We’ll keep you updated via this thread once a bug fix has been released.
Patchday September 2017: Updates for Windows 7/8.1