Windows 10: Update Error 0x80248014

[English]Windows users sometimes running into error code 0x80248014 during an update. This can also occur during updating apps from the store, or when updating the virus scanners of Windows Defender or Microsoft Security Essentials.


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What does error code 0x80248014 mean?

Recently I stumbled upon a thread in Microsoft Answers forum where update error 0x80248014 was addressed. The update error codes with the pattern 0x8024xxxx can be found in various lists (see my blog post Tip: Windows Update error code 0x8024xxxx list). Error code 0x80248014 stands for:

WU_E_DS_UNKNOWNSERVICE An operation did not complete because the service is not in the data store.

An attempt was made to call an unknown service that is not known in the data store. This could be caused by a broken update store, a damaged Windows or a foreign program such as antivirus software.

Try a complete Windows restart

To make sure that services that have not been crashed are the cause of the error, reboot Windows. To do this, select the Restart command while holding down the Shift key. This causes a complete restart, which takes you to Windows PE. From there you can reboot Windows. Compared to a normal reboot, this has the advantage that all drivers and services are reloaded.

Check Windows for damages

Make sure that no corrupted Windows is the cause of the update error. To do this, perform the check steps that I described in the blog post Check and repair Windows system files and component store. If no damages are found, but the error isn’t solved, try the next steps.

Reset Windows Update Store

Next, you can try to reset the Windows Update Store. This ensures that no corrupted update packages are the cause of the error. In the first step, you can try to do this with the fix for Windows Update (see my blog post Windows 10: New update troubleshooter app and site). You can also reset the Update Store manually, using the following steps.


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1. Open an administrative command prompt window (type cmd into the taskbar’s search box and use the context menu Run as administrator to launch the search result).

2. Enter the following commands into the command prompt window.

net stop wuauserv
net stop cryptSvc
net stop bits

Then rename the following folder using the commands given below:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

The restart Windows and check, if the update error 0x80248014 during update search is gone.

What else can you do?

In some cases, installed software may be the cause of update errors in Windows Update, Windows Defender, or Windows Store. If a foreign virus scanner (or security suite) is installed, try uninstalling it. Then run the vendor-provided Clean Tool to remove any remaining installation residues.

Because it is repeatedly criticized – no, the system is not unprotected. Windows Defender has been included in the operating system as virus protection since Windows 8.

Some users ruin the ability to download apps from the store by using tuning and security tools (e. g. O&O Shutup). If one of the tools deactivates the Store, error 0x80248014 can also occur.

1. Launch registry editor regedit.exe with administrator rights (Run as Administrator).

2. Navigate to the following key and check the given entries. 

The registry key is:  

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsStore

If there is a DWORD value RemoveWindowsStore, check the value. If the value is set to 1, change it to 0 and reboot Windows.

If that doesn’t help, try a repair install using an Inplace Upgrade. This means launch Setup.exe from your Windows install image from a running Windows. The setup wizard offers an upgrade and installs Windows over the current Windows installation. This keeps files, settings and applications.

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