HP Notebook Battery Safety Recall and Replacement Program

[German]HP has just launched a safety-related battery recall for HP notebooks and mobile workstations. This is due to overheating of the batteries with a fire hazard. Owners of HP equipment must check whether they are affected.


HP announced at January 2018 a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. These batteries have the potential to overheat, posing a fire and burn hazard to customers. For this reason, it is extremely important to check whether your battery is affected.

Affected models

Batteries affected by this program were shipped with specific HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

HP-Akku-Rückruf - betroffene Modelle
(HP battery recall affected models, Source: HP)

Note: Not all batteries of the products HP ProBook 64x and 65x, HP x360 310 G2, HP ENVY, HP Pavilion x360, HP 11 notebooks and HP Zbook Mobile Workstations are affected by this recall.

The problem with non replaceable batteries

Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in “Battery Safety Mode” so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into “Battery Safety Mode”.

Battery Safety Mode is only applicable to HP products affected by this recall. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. During the reboot process, an option will be presented to enable Battery Safety Mode. Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled. HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor. For more information please refer to the FAQs tab on this website.


Check whether the device is affected

HP has provided a utility to test the batteries of the devices. HP Battery Validation Utility allows users to determine whether the battery in your device is affected by the recall. Validation using the utility usually takes less than 30 seconds. The minimum system requirements for the program are as follows:

  • Windows operating system
  • Microsoft Net Framework 4.5.2
  • HP Software Framework

Download the HPBRCULauncher. exe utility for battery validation

Further Details can be found on this HP website.


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