[German]Samsung’s flagships Galaxy S9 and S9+ has just hit the market. But there are already reports from device owners complaining about touch screen dead spot issues. The touch screens of the affected devices do not react at certain points. Samsung is investigating the whole thing right now.
In forums at reddit.com or in the Samsung forum users complains about ‘dead spots’ on their Samsung Galaxy S9/S9+ touchscreen. At reddit.com a user has published the following animation to show the problems, as androidpolice.com reports here.
Samsung has now issued a statement announcing an investigation.
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.