[German]Today still a short contribution, to which a Blog reader drew my attention. The Adobe Acrobat Prof XI probably has side effects with Internet Explorer 11, where the favorites can no longer be edited under Windows 10. Addendum: It seems that another HP tool was the root cause, see my addendum.
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A reader asked me
Recently I received a request from German blog reader Dekre, who had issues with Internet Explorer 11.
I know you don't give e-mail support. A problem that has been bothering me for quite some time and I haven't found anything on the Internet.
In IE 11 with Win 10, saving and managing favorites no longer works. I have completely reset the add-ons. Then I used the AdwCleaner for such cases. It's no use. Do you have another idea?
That was the place where I scratched my head – because I ran out of ideas. Malware would have been removed by the AdwCleaner. Add-ons were supposedly disabled. Such a thing could easily be done with the :
"C:\Program Files\Internet Explorer\iexplore.exe" –extoff
The switch –extoff forces IE 11 launch without browsers add-ins. But the user wrote, that he had already deactivated add-ins.
Other suspects: Virus scanners & Co.
I could think of a foreign virus scanner or a security solution (as I read in several forum posts, mostly references to Kaspersky). My advice: Remove third party antivirus software and execute a vendor's clean tool.
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The other assumption: A broken user profile with no longer appropriate access rights prevents changes to favorites from being saved. The easiest way to check this is to create a new local user account. And the user can try to reset IE 11. Microsoft has published this article for the case, that favorites can't be stored.
And the culprit is: Adobe Acrobat Prof XI
After one day blog-reader Dekre has thankfully reported again. He had found the root cause:
I found the problem bear: I recently installed Adobe Acrobat Prof XI. This also installs the add-on in IE11. This add-on from Adobe is the reason that you cannot change, delete, manage or add the favorites in Win10 in IE11.
The add-ons of Adobe Acrobat always cause problems, also with Outlook 2013 and Outlook 2010. IE11 and Adobe Acrobat are interesting because they work with Win7 and not with Win10.
Adobe Acrobat DC Prof I do not have, too expensive. Foxit is cheaper and better.
Small root cause, big effect. Maybe it helps another affected person and saves the time for troubleshooting. Thanks to Blog Reader Decree for the information.
Addendum: After all the German blog reader found the root cause – it wasn't Adobe. It was a pre-installed HP software on the machine, HP Sureclick, that added an Add-on, that causes the problem.
