Windows 10: Upgrade to v1903 end with error 0xc190012e

[German]Users who want to upgrade to Windows 10 version 1903 may get an error message with the code 0xc190012e. Here is a rough overview, whereby I cannot name any cause for the error at the moment. There is only a suspicion, it could be SSD related.


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However, I’ll publish this error within the blog – maybe a reader as another explanation of the cause of the error.

A hint for readers to error 0xC190012E

German blog reader Dirk S. had contacted me a few days ago by mail and pointed out the problem. Dirk wrote.

There is a relatively new but persistent bug with the current update/upgrade.

I’ve tried this with all the variants recommended so far and have an installation that stubbornly refuses to install.

Thinkpad X1 Yoga V2, W10 1809 up2date, no unusual bugs. I also switched off SDCard and USB in BIOS, no success.

Updatelog is also not very informative for me.

On your pages, which by the way are among the best and most informative for me, I haven’t found anything yet.

Are there already analyses and/or other reports?

I haven’t recognized this error and did not cover it within my blog. For me, it seems, that this error codes has been introduced with Windows 10, version 1903 at all. That’s what I replied to the user, who answered:

seems to be a single destiny. If you get more messages, here is a candidate for trials and logfiles.

Microsoft reports to the bug that this would probably be fixed sometime and you may wait. But I have little confidence in such announcements.

Only a few mentions on the Internet

Of course I immediately started an internet search, if there is a hint there. For insider previews of build 18290.1000 there were already cases where the bug was reported at the end of December 2018. You can find this thread on reddit.com.

Error code 0xc190012e when attempting to install version 1903 of Windows.

When I attempt to install the update to version 1903 of windows,I get error code 0xc190012e. I’ve tried to fix it by wiping the software distribution folder and temporarily stopping the update service,but none of it seems to work. What else can I try?

There came the hint to uninstall the program BattlEye (an AntiCheat technology for games) and delete the associated files. Microsoft has documented that older versions of the BattlEye software are not compatible with Windows 10 V1903 in the Windows 10 V1903 status dashboard. However, the Windows setup should detect the software and prevent the upgrade immediately. Microsoft also writes that this Prolem is already fixed by BattlEye for all current games with an update. I wouldn’t consider the reddit.com hint to be so valid now. But there is als a hint within the thread, that one user has a system with a SSD Samsung 840 120G …


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Volume too fragmented to install?

On Twitter I became aware of this tweet came, which could provide some clues – but I’m not sure, whether this is true.

A user gives the above answer to an error request. The volume on which Windows 10 V1903 is to be installed is too fragmented. The question of whether an SSD is in use immediately arises there. The affected person has an SSD (Samsung 850 EVO) – and I found that in other threads as well.

SSDs to blame?

I then asked the reader who reported the error whether he also had a Samsung 850 EVO. His feedback was interesting.

no, that’s a SSD Samsung 960 per 2Tb but also quite full. Fragmentation doesn’t really play a role anymore with SSDs. But if borderline filled perhaps nevertheless. I delete something from it and then try it again, but will certainly only what next weekend.

That is at least a hint for further investigations. Maybe it will help someone to dig a bit deeper.

At this point, another clutter of Windows as a Service (WaaS) becomes obvisious. Since Microsoft’s developers constantly implement new error codes in feature updates, but Microsoft does not publish any documentation on the meaning of the error codes, users are left the dark. Maybe the definition files in Windows 10 V1903 SDK contain more information, but I won’t install them, hoping to find some info. The tools I use to analyze the error code show it as unknown. Anyone who knows a reason for this error code? Maybe somebody can confirm mit SSD suspicion.

Addendum from the German reader

GErman blog-reader Dirk hastested my suggestions again. He wrote me the following by mail:

well, I tried again the way over the image on USB that always buck so far also, that gave then the next error:

https://support.microsoft.com/en-us/help/4500988/windows-update-hold-for-windows-10

“This PC can’t be upgraded to Windows 10” error on a computer that has a USB device or SD card attached
Applies to: Windows 10, version 1903

New was the hint:

If you are using installation media (USB flash drive, DVD, or ISO file) to install Windows 10, copy the files on the installation media to your local drive, and then start the installation from the local drive.

So copy the image to the disk (SSD) and start it from there. There was then only incompatibility with VMWare Workstation Pro 15.0.2 and after the update to 15.1 also the upgrade to W 10 1903 went through.

Dirk also wrote to me: “I think that the internal checks for upgradeability are not quite mature and are now much too complex and therefore often fail. Nevertheless, it is better to exclude an installation that would be upgradeable (false negative) than to once again allow installations that are broken afterwards.

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10 Responses to Windows 10: Upgrade to v1903 end with error 0xc190012e

  1. Chris says:

    0xc190012e for me too – HP Laptop with 128GB SSD at 42% utilization.

    • guenni says:

      Thx, have you checked the partition structure? Maybe a system reserved disk is full. Do you know the vendor and type of your SSD?

      • Chris says:

        Samsung MZNLN128HAHQ-000H1 (HP 15-dw0xxx laptop)

        Partitions:
        1) 260mb EFI 100% free
        2) 118GB “C” partition NTFS 66% free
        3) 980MB WinRE recovery partition, 59% free

        I’ve also seen some folks floating around resetting Windows Update and bouncing various services as a fix, which I have tried without success.

  2. Julien says:

    Idem here, same error on my PC…
    SSD 850 Evo 1To, 300Go free.
    I did not find any solution :/

    • guenni says:

      My hope is, that this blog post collects enough feedback, that somebody finds a solution. It seems that I catched the root cause (SSD and fragmentation – maybe a driver issue) – and maybe I can forward the blog post to Microsoft’s developers.

  3. DaveG says:

    Run the Microsoft Media Creation Tool, download the ISO, mount it, and run the installation from there. The errors produced are far more robust and should tell you why the upgrade is failing.

    I had the same error mentioned above, and when I ran the process above, the installer told me that the reason the error was occurring was because I had an SD card connected to my laptop. Once I removed the SD card the upgrade worked flawlessly.

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  5. julien says:

    I found some logs when i started the update by the exe inside Windows10Upgrade folder that WU created.
    log:
    2019-06-21 03:36:46.797, Error Setup Platform Deployment failed with hresult: 0xc190012e,
    2019-06-21 03:36:46.797, Warning [RunSetupPlatformAction::DoExecute] File:runsetupplatformaction.cpp, Line:587 failed with error code 0xC190012E
    2019-06-21 03:36:46.798, Warning Failed to delete file : C:\Windows10Upgrade\esd.dat, GLE=0x2
    2019-06-21 03:36:46.798, Info [CStateManager::ChangeWindowState] Restore the task from system tray
    2019-06-21 03:36:46.798, Warning [CActionBase::Execute] File:actions.cpp, Line:35 failed with error code 0xC190012E
    2019-06-21 03:36:46.798, Info State manager get called back with state Installing, hr 0xc190012e
    2019-06-21 03:36:46.798, Error Error code detected in task call back, transforming to error state. hr 0xc190012e

  6. Mark says:

    My experience with this error (4 corporate laptops) is always the same: Win10 installer to 1903 from Win7 SP1. I’ve seen in it in both mechanical disks and SSDs. And always there are 2 partitions (typical Os/Data). After decrypt + remove all AV software + defrag disk (on mechanical Disks) I think the crucial step is to remove all previous Win10update folders (on both drives) + paste Win10 Folder (iso) in one of the drives, and run it from there.

    Hope it helps.

  7. Eric Robinson says:

    Same error. Samsung SSD 850 EVO 500 GB.

  8. Me says:

    Suffering from the same error.

    Got a NVMe KXG50ZNV1T02 NVM SSD inside.

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