[German]Microsoft has published a support bulletin that warns users of a new problem in Windows 10. Thunderbolt devices on the dock may stop working under certain circumstances. This affects all supported versions of Windows 10, but it occurs only in rare cases.
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In the support article 4532436 (Devices connected through a Thunderbolt Dock stop working after the computer resumes from the S5 power state), Microsoft reveals details about the problem that may occur when waking up in S5 power mode. This affects the following constellation:
- A Computer running Windows 10, version 1909, 1903, 1809, 1803, or 1709 with Quick Start enabled.
- A Thunderbolt Dock has several devices connected to it, including a keyboard, mouse, and USB encryption sticks.
If the user then repeats the following steps, there is a 5% chance that the problem will occur.
- Connect the Thunderbolt Dock to the computer so that the devices connected to the Thunderbolt Dock are enuerated.
- Press the power button to set the system to a Soft Off (S5) power save state.
- After the screen is turned off, remove the Thunderbolt Dock. Then wait until the S5 process is complete.
- Connect the Thunderbolt Dock, and then wait five seconds (until the Thunderbolt Dock stops displaying activity).
You can then turn on your computer and check. if the mouse, keyboard and USB stick are working. As mentioned above, in 5% of all cases, the devices on the Thunderbold dock may not work anymore. If the error occurs, the functionality of the devices cannot be restored by unplugging and plugging in the Thunderbolt dock. Instead, a restart of the computer is required. It's a pretty exotic bug that only a few users are likely to encounter. But if the worst comes to the worst, you know what to do now. (via)
