Nation wide disruption with Verifon H5000 payment terminals in Germany

Stop - Pixabay[German]Since May 24, 2022, the terminals for card payments with giro and EC cards have been disrupted in numerous stores and gas stations nationwide in Germany. Customers of almost all banks were affected – although I also encountered institutions such as Sparkasse and Commerzbank in addition to Visa. In the meantime, it has emerged that a software error in the H5000 card terminals from Verifone was the cause, and communication with the payment service provider was blocked.


Disturbance with EC card payments

The first source for this information was my wife, who casually mentioned that there were probably reports of disruptions. A quick search on my smartphone did not yield any direct hits – but in the meantime there are various reports. On Twitter, there are various reports and complaints that card payments are no longer possible.

Throughout Germany, cashless payments at EC card terminals would no longer work on May 24, 2022.

Software error with Verifone H5000 payment terminals

I was then provided with relevant information on Facebook. In one group, an administrator/service provider asked as of May 24, 2022, whether others were also experiencing problems with EC devices. Within the discussion in a private group, some users states that H5000 payment terminals from Verifon are affected by the problem. At the same time, it warns against disconnecting the devices from power in order to initiate a reboot. This process probably sends the devices into boot mode, where they wait for new firmware and stop working.

H5000-Zahlungsterminals im Boot-Modus


A blog reader sent me the above photo of such a bricked device on Facebook. Then I found a support statement from a German IT company saying:

Due to a Germany-wide software malfunction, all network operators are currently experiencing considerable restrictions in the use of H5000 terminals from the manufacturer Verifone. At the moment, we ask you not to reboot the devices on your own and to leave them unchanged connected to the power supply and the network.

At heise I read in the comments here  that Payone has confirmed the following on request: "Due to a certificate error it will be necessary to install new software updates on all H5000 terminals according to the current status".

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2 Responses to Nation wide disruption with Verifon H5000 payment terminals in Germany

  1. Andreas says:

    There was no software error.
    People stopped installing updates (sometime before 2018),
    and last week the certificate finally expired.

    All working as designed – apart from the IT service that people paid a truck load for

    • guenni says:

      Not sure, if that fits 100% – too much things are still left in the dark – the above article is just one in a series of blog posts – but I've written the follow up articles only in German (here is the latest), because it hits only the local market.

      But if you have insights, I would be eager to get the details – you can reach me be e-mail.

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