Microsoft has confirmed, that Surface Pro 4 devices with screen issues are getting replaced, even if the device is out of warranty.
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Users of Surface Pro 4 devices suffer from flickering displays on their devices. The following tweet shows the issue.
Sorry to spoil the Thanksgiving party…but with for no word from @Microsoft @surface about this #flickergate thing from all people's voices not heard at https://t.co/6YDM2W1tTk it's shaming…shame on you @panos_panay . pic.twitter.com/U7mEb8Pj6J
— Katwere James (@KatwereJames) 24. November 2017
I've reported this within my blog post #flickergate: Surface Pro 4 Screen issue still unfixed. Most of those devices are out of warranty. Then in July we have had a foulty firmware update, that killed more Surface Pro 4 devices (see my blog post Surface Pro 4: Don't install July 26, 2018 firmware update).
Mid November 2018 I had another blog post MS replaces Surface Pro 4 with TouchScreen issues, saying, that Microsoft has begun to replace devices with touch screen issues. Currently, Windows United reports that Microsoft confirms that Surface Pro 4 devices with touch screen error code 10 will also be replaced outside the warranty. An English article may be found here for instance.
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