[German]It seems that HP has just released the 'HP Software Component'. The update is intended to remove the KMODE_EXCEPTION_NOT_HANDLED blue screen that some users got after the May 2020 patchday. Also, vulnerability in Realtek High Definition Audio Driver has been fixed.



Cumulative update KB4556799 released on May 12, 2020 for Windows 10 version 1903, for Windows 10 version 1909, and for Windows Server version 1903 and Windows Server version 1909 caused some problems. On some HP machines ist causes a blue screen KMODE_EXCEPTION_NOT_HANDLED.


The contribution from shows the above image with the BlueScreen. I had pointed out such issues in the blog post Windows 10: Audio-/ Install issues with KB4556799. In this comment, German blog reader Lucifer pointed to this document from HP-Japan (where the above screenshot was taken). There were similar entries on the HP support pages – Woody Leonhard has taken up this in this post. Somewhere at Askwoody I read in the thread that there is probably a conflict with Windows Defender. If you deactivate Defender, the BlueScreen will not appear.

Update released

Another tweet from Woody Leonhard tells me that HP has released the 'HP Software Component' as of 24 May 2020.


The reference of F A Kramer is located in this post. He received "HP Software Component" for the OMEN desktop computer via Windows Update on Sunday. Since then the BlueScreens are gone.  

Vulnerability in Realtek High Definition Audio Driver

The audio driver has also been updated according to this security bulletin from HP. There was a vulnerability in the driver that allowed DLL preloading with corresponding risks. Maybe this will help affected users. 

Cookies helps to fund this blog: Cookie settings

This entry was posted in issue, Windows and tagged , . Bookmark the permalink.

2 Responses to Windows 10: HP fixes KMODE_EXCEPTION_NOT_HANDLED

  1. EP says:

    Lenovo also has updated their security bulletin on May 21 regarding the Realtek HD Audio driver vulnerability to add more affected models

  2. Pingback: HP releases fix through Windows Update for issue causing BSOD for certain PCs –

Leave a Reply

Your email address will not be published. Required fields are marked *