Windows 10 2004: ‘Credentials Manager’ broken [Workaround]

[German]The Credentials Manager has a bug in the Windows 10 May 2020 Update (Version 2004). The Credentials Manager forgets to save the credentials and is unusable.


The Credentials Manager

Windows  allows credentials to be stored in the credentials manager. The stored credentials can be used to log on to Web sites, connected applications, and networks. Credentials Manager allows you to view and delete these credentials. Microsoft has published this article that shows the scope with this feature.

Credentials Manager broken

However, in Windows 10 May 2020 Update (Version 2004), the credential manager is simply broken. Because a bug causes the credential management to forget the credentials. Already in mid-June 2020, someone complained about this bug on TenForums.

Is anybody else having problems with savings passwords. I’m using Edge chromium.
They were ok before the 2004 upgrade. I kept thinking I am doing something wrong.
I’ve checked Edge settings, and although I just logged on for the umpteenth time to this forum I see that it doesn’t show as saved in Edge passwords.
I do not have it optioned to clear passwords on exit, and I am checking save password at the log ins.
Doesn’t look like it’s anything to do with Edge Chromium, as my E-mail (outlook express) is doing the same thing:forgetting my password.
Should Windows credentials startup be starting automatic ?
Optioned Credentials startup to auto, and it looks like my problem is cured.
It’s driving me crazy. Thought I had it fixed. Looks like it worked for one restart, now it not saving passwords again.

This thread, can be found at Microsoft Answers, where affected people report forgotten passwords after upgrading to Windows 10 version 2004 in June 2020

I’m having similar issues with the Windows 10 Home Edition v2004. After the update my computer just won’t keep login and password credentials on several applications including Windows Email, Drive and the Chrome Browser. In the words of a MS tech, my computer has amnesia :) MS Tech Assistance Level 2 has looked at this and says nothing is wrong, it’s this way now for security reasons but that does just not seem right.

And in the Microsoft Answers Forum there is this post  from July 8, 2020, where someone reports Outlook password problems after upgrading to Windows 10 version 2004 There, a moderator posts a workaround that helped the affected person. The same case is discussed with Outlook in this forum thread, and the workaround helps with Outlook there as well. 

Workaround could help

Then I came across this article and the post from Latest, which describes the issue of the credential management in Windows 10 May 2020 Update (version 2004) not storing passwords. The automatic login to websites and services like Outlook, Adobe Creative Cloud, OneDrive, in Google Chrome, Microsoft Edge or in VPN networks fails afterwards.


In general, a workaround is described as removing the Microsoft account from the settings page and then creating a local user account. After a restart, the local user account can be changed to a Microsoft account. Then the login should work and the login data will be saved. Anyone affected?


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4 Responses to Windows 10 2004: ‘Credentials Manager’ broken [Workaround]

  1. Mark Peretti says:

    Yes, had all the problems as described in your article. Rolled back from Version 2004 to previous version of Win 10 and all works well again.

  2. Derek says:

    Eh… Staying on 1909 even longer. Can anyone confirm if this is fixed in the September cumulative update for build 2004?

  3. EP says:

    more v2004 credential/password “amnesia” problems recently mentioned on Askwoody:

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  5. Brian Morris says:

    Thanks for posting this summary! I have a client with the issue and nothing has worked so far. I’m hoping for a fix out of Microsoft, but information is so scarce..

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