Intel Arc and Iris Xe graphics driver fixes Office problems (Nov. 2023)

Windows[German]Another small addendum from this week, which I'll pull out separately. Intel has released an update of its Intel Arc and Iris Xe graphics drivers to version This update is supposed to fix a number of problems (e.g. with Starfield (DX12). It is not documented that this graphics driver update under Windows 11 also fixes a problem in Microsoft Office which prevents Office documents from being loaded.


Graphics driver

Intel has already released the update "Intel® Graphics Driver for Intel® Arc™ A-Series Graphics and Intel® Iris® Xe Graphics" in version on November 20, 2023. This update is available for the following Windows versions on the download page:

  • Windows 11 21H2-23H2,
  • Windows 10* (22H2),
  • Windows 10* (21H2),
  • Windows 10* (21H1),
  • Windows 10* (20H2)

The readme mentions the following platforms for which this graphics driver update applies:

  • 11th Gen Intel(R) Core(TM) processor family (Codename Tiger Lake, Rocket Lake, Tiger Lake-H)
  • 12th Gen Intel(R) Core(TM) processor family (Codename Alder Lake-S, Alder Lake-H, Alder Lake-P, Alder Lake-U, Alder Lake-HX, Alder Lake-N)
  • 13th Gen Intel(R) Core(TM) processor family (Codename Raptor Lake-S, Raptor Lake-HX, Raptor Lake-H, Raptor Lake-P, Raptor Lake-U)
  • 14th Gen Intel(R) Core(TM) processor family (Codename Raptor Lake Refresh)
  • Intel(R) Iris(R) Xe Dedicated Graphics family (Codename DG1)
  • Intel(R) Arc(TM) Graphics family (Codename Alchemist)

The release notes mention that the bug that the performance of Starfield* (DX12) can be lower than expected with the 1.8.86 update has been fixed.

Office attachments cannot be opened from Outlook

Now we come to a very crude problem. Readers had contacted me with the problem that Microsoft Office document files (Word, Excel) attached to emails from Microsoft Outlook 365 could no longer be opened under Windows 11. The document files in question were simply broken on the Windows 11 client in question.

I reported this problem in the blog post Office 365: Mail attachments from Outlook cannot be opened in Word/Excel (Nov. 2023),  and I was amazed when a reader wrote that updating the Intel graphics driver to version fixed this Office problem. In the meantime, more readers have come forward to confirm this fix.


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