Windows 10/11: Desktop icons jump on multiple monitors

Windows[German]Users of Windows 11 and also Windows 10 who work with multiple monitors suffer from a bug. There may be an unexpected shifting of desktop icons between monitors or other problems with the alignment of icons. This was confirmed by Microsoft a few days ago for Windows 11 version 23H2. Microsoft has now confirmed that this bug exists for Windows 10 22H2 as well as Windows 11 22H2 and 23H2.


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Some hints within my German blog

I had already addressed this topic in the blog post Windows 11 23H2 Update is causing issues for some users on November 1, 2023. In the "Known Issues" for update KB5031455, Microsoft confirmed an unpleasant bug that can occur in multi-monitor operation. At the time, Microsoft wrote that systems with more than one monitor may experience problems with the unexpected shifting of desktop icons between monitors or other problems with the alignment of icons. However, this only occurs when users try to use the preview of Copilot in Windows 11 23H2 (should not affect European users, as Copilot is not activated there).

Windows 10 and Windows 11 affected

German blog reader Patrick B. contacted me a couple of days ago by e-mail and pointed out the problem with randomly behaving desktop icons. Patrick had sent me the following list from Microsoft, where the problem of the jumping desktop icons is now confirmed for several Windows versions.

Windows 10/11: Desktop Icon jumping bug

At the same time, Microsoft added the entry Desktop icons might move unexpectedly between monitors to the Windows release health pages in the Known Issues sections on November 30, 2023. This was necessary because Redmond released the cumulative preview update KB5032278 for Windows 10 version 22H2 on November 30, 2023. This also introduces Windows Copilot in countries outside the EU. In the entry Desktop icons might move unexpectedly between monitors, the desktop icon problem is then confirmed more broadly by Microsoft.

Windows devices with more than one monitor may experience problems with desktop icons. These move unexpectedly between monitors, or other icon alignment issues may occur. However, this only occurs when users try to use Copilot in Windows (it is still a preview). For users in Europe, Copilot is not enabled by default – you may have to tweak it – so it should affect fewer users.


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Microsoft is making amends by writing that to prevent this issue from occurring, Copilot may not be available in the affected versions of Windows if a multi-monitor configuration has been or is currently in use. Users may therefore also not be able to upgrade their systems to Windows 11, version 23H2. This is because Microsoft has now set a compatibility lock for systems that encounter this configuration or issue.

Microsoft recommends that you do not manually update to Windows 11, version 23H2 using the Update Now button or the media creation tool until this issue is resolved and the protection is removed. For organizations using Windows Update for Business reports, the protection ID is 47615939. The following Windows versions (clients only) and update packages are affected:

  • Windows 11 Version 23H2
  • Windows 11 Version 22H2, KB5030310
  • Windows 10 Version 22H2, KB5032278

Microsoft wrote that they are working on a solution and will make it available in one of the next versions via an update. That could be the December 2023 update on patchday, because I read a short note in preview update KB5032288 (siehe Windows 11 23H2/22H2: Preview Update KB5032288 (December 04, 2023)) that Copilot can now be used on multiple monitors. Also The Register writes here, that a fix is available.

Similar articles:
Windows 11 23H2 Update is causing issues for some users
Microsoft investigates HP Smart App installation and other related issues on Windows
Windows: November 2023 patchday issues
Windows 10 22H2 Preview Update KB5032278 (November 30, 2023)
Windows 11 23H2/22H2: Preview Update KB5032288 (December 04, 2023)


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