Windows 10 V1703: Update KB4043292 for black screen bug

[German]Microsoft has released Update KB4043292 for Windows 10 Creators Update (Version 1703) to fix the black screen bug on HP devices during login. Here’s what you shall know.


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What’s the problem?

HP computer users was plagued with a strange issue Windows 10 Creators Update (Version 1703). After installing updates from September 12, 2017, the screen went black for up to 10 minutes, after logging in to the user account. One solution was to uninstall the latest cumulative Update from September 2017 and block a reinstall.

The reason for this issue was, that both HP and Microsoft used the same keys within the registry for various entries, but used different values. This led to conflicts. Details are described in the blog Fix for HP’s patchday login black screen issue.

Microsoft offers Update KB4043292

After HP provided a fix that deleted the competing registry values, Microsoft also offered Update KB4043292 (Black screen when Windows 10 restarts after a Windows update on some OEM factory-imaged devices). This update is intended to fix the following problem:

When restarting Windows 10 Version 1703 after a Windows Store application update is installed, some Windows 10 devices may experience a black screen for 5-10 minutes. This occurs because the devices have OEM factory images that were released with registry keys that conflict with the app readiness service.

Here, it is pointed out that some people used the workaround and deactivated the App-Readiness service. However, the service is restarted from the store during an app installation to initialize the app.

The Microsoft update KB4043292 now cleans the conflicting entries. The update is offered as a critical update via Windows Update, but is also available in the Microsoft Update Catalog. Further details and background analyses can be found in the following blog articles.


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Articles:
Fix for HP’s patchday login black screen issue
Fix for HP’s 3D Drive Guard-Bug after Microsoft Patchday

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