4 Responses to Fix for HP’s update KB4038788 login black screen issue

  1. krzemien says:

    MS just responded to all this:


    Blaming HP, obviously.

    • guenni says:

      Thanks for your link. It seems to be conform, what HP tries to patch within the registry.

  2. Matthijs Koning says:

    You sir,

    Are my hero! I hope HP or MS fixes this soon. I bougth an HP envey laptop for a client of mine… first time i updates i kept getting BSOD and afther factory reset I got the Black screen. Its fixed for now, but please keep me updated if there is a solid solution.

  3. Mike J Peace says:

    Hello Guenni,
    I read this article, you described so deeply. It is right because After Microsoft store application update is installed when restarting windows 10 version 1703, some windows 10 devices experience black screen for 5 to 10 minutes.
    I did not know why this happen then I searched and found that it happens because of the devices OEM factory images that were have released with registry keys that conflict with the app readiness service. I downloaded this update and fix the problem. One more point, I would like to share about data recovery software. During research I found that there are software available online that are very helpful if some lost data during this update, they can recover easily. I read reviews and most of them suggested Stellar Data Recovery. I used free demo to check and found better result.
    But, I am wonder to read this blog because of you described in better way. Very useful article for me I personally believe. Thank you so much.

Leave a Reply

Your email address will not be published. Required fields are marked *