Windows 10: iCloud install Media Feature Pack is missing

[German]Some users of Windows 10 get a strange error message when trying to install Apple’s iCloud client. Windows says that that Media Feature Pack is missing. Here is some information about this issue.


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German blog reader Matthias N. informed me about that issue that has been discussed within German Microsoft Answers-Forum. Here is an English discussion thread about that topic.

What’s the problem?

Owners of Windows 10 systems that are also uses Apple products has probably to install Apple’s iCloud. Some Windows 10 users occasionally are facing an installation abort with the message:

iCloud

Your computer is missing Media features. Please download Media Feature Pack from Microsoft website and install and try again.

iCloud Error

This program obviously needs the media features of Windows that were not found on the affected system. The error dialog box gives specific instructions on how to proceed. But what’s the reason for the missing media features?

Reason 1: Windows 10 N version

The first reason why the above message may appear during iCloud installation is that a Windows 10 N (or KN) version is used. These variants were introduced by Microsoft under pressure from the EU Commission and from Korean government. Both SKUs doesn’t contain any media features or Windows Media Player (WMP).


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If you have a Windows 10 N version, you can add the media functions via the Media Feature Pack. There is a separate package for each Windows 10 build. I have summarized what to know about within the following blog posts.

Media Feature Pack for Windows 10 N Version 1703
Media Feature Pack for Windows 10 N Version 1709

Reason 2: Media Features deactivated

If you don’t use a Windows 10 N variant, but still get the above error message during iCloud installation, you are facing a problem. The Media Feature Pack cannot be installed on such a platform – the functions are already included in the operating system.

This was the scenario mentioned within this Microsoft Answers forum thread. In this case, it is highly likely that the media features have been removed under Windows 10.

Windows Features

This case has been discussed within this Apple support page. Search in task bar’s search box for Windows Feature. Then check, if the Media Features (and Windows Media Player) are unchecked – check the item (see screenshot above).

Reason 3: Windows Media Player is missing

In some cases Windows Media Player (WMP) has been removed from Windows 10. I had addressed this topic within my blog post Windows 10 V1709: Update KB4046355 removes Windows Media Player. Microsoft has already erroneously removed the WMP from Windows 10.

Optionale Features verwalten

Within my blog post, as well as in this Microsoft Answers forum post is described how to add the WMP via optional features again to the system.

Reason 4: Antivirus software blocks WMP

Within this Microsoft Answers forum post it wasn’t possible, to add WMP. Windows 10 refused to do that. Here is the German error message.

The user received error code 0x800F0821 when trying to add the WMP to Windows 10. The code indicates that the operation has been aborted. During the discussion within the thread, the antivirus solution has been uninstalled. Afterward it was possible to add the WMP and install the iCloud. In the concrete case, the Avira virus scanner was the culprit.

A Registry hack, to solve the situation

During writing this blog post I came across this post, which says that the request for media features is an outdated requirement from Windows 7. If none of the above fixes the issue, launch registry editor regedit.exe as administrator. Go to the registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Setup\WindowsFeatures\

and change the DWORD value WindowsMediaVersion a value of 1. If this entry is missing, add a new DWORD value WindowsMediaVersion. Then reinstall iCloud for Windows. Turn off all given options to install calendar, address book, etc. iCloud will automatically install all of your iCloud items.

Similar articles:
Security update for iCloud for Windows
Microsoft Outlook: Fix for iCloud Sync problem
Outlook Sept. patch day bug reviews (iCloud, VB-Script…)
Windows 10 V1709: Update KB4046355 removes Windows Media Player


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4 Responses to Windows 10: iCloud install Media Feature Pack is missing

  1. Tom says:

    Perfect, the solution with the Registry-Key solved my long term problem.

    Thank you very much!

  2. Philippe Henrion says:

    In my case (Windows 10 Pro version 1709), reason #2 applied, so that reactivating the media feature of Windows allowed a successful installation of iCloud. Thank you very much, I spent a so much time finding out how to fix this issue !

  3. Vitali Zaidman says:

    Reason 3: Windows Media Player is missing helped me! thanks!

  4. Dipak says:

    Perfect! It worked like a chart

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