[German]It seems that the cumulative updates of December 2019 and January 2020 are again causing printing issues for some users. Suddenly, printers disappear or printing stops working.
I am bringing the issue back into focus through this blog post. The background: Some blog posts now serve as a kind of honeypot or seismometer for emerging problems. During the last weeks I could observe user comments reporting printer problems after installing updates.
Printing issues due to September 2019 update
In September 2019, many users discovered that there were still printing problems when installing the cumulative update KB4517211. In Windows 10 version 1903, the printer queue crashed after installing update KB4517211 and printing was no longer possible. Specifically, the spooler service for the printers crashed, causing the applications to no longer recognize printers. The affected person can restart the service – but it will crash again during printing.
Due to reader comments, I had briefly addressed the issues within the blog post Windows 10: Issues with Updates KB4522015, KB4522016 / KB4517211 (Sept. 2019). Later, I addressed this issue within the blog post Windows: Printer issues after Sept. 2019 Update confirmed, after Microsoft has confirmed that some Windows systems may have printer issues after the September 2019 updates. It is probably related to changes in the Windows printer interface as a result of the patch that affect V4 printer drivers. There is also a workaround in the blog post that V3 printer drivers can be installed to work around the problem.
However, in October 2019, Microsoft released a batch of fix updates to solve these printer problems (see Windows Updates fixes printer bug (Oct. 3, 2019)).
Interesting is the German comment here from October 2019, which observed printing issues and fixed them by re-registering the vbscript.dll and jscript.dll. If someone has applied the Microsoft workaround for the IE vulnerability (see Warning: 0-Day vulnerability in Internet Explorer (01/17/2020)), this would be one explanation why some printers are now having issues.
User reports on issues
Regarding the German blog post Windows: Printer issues after Sept. 2019 Update confirmed (and its English counterpart), I have received several comments in the following months. In December 2019, I received the following comment (I’ve translated the German comment here):
I am (still) using Windows 7 SP1. I have issues with printing since yesterday, after the December patchday. All previous updates never caused printing problems for me.
And a second comment (within this thread) from December reports Windows 10 printing issues with the 1909 version:
also printing problems with Windows 10 1909, computers are on a domain, network printers…
Printing from Word and PDFs does not work.
So the fix from September/October 2019 does not seem to work for all users.
Printer issues in January 2020
Is there any solution to the “No printers installed” issue? This began for me after the KB4528760 update on 1/14/20. I had spooler errors before that, but was able to clear and restart the spooler to resolve it. I tried uninstalling the 8760 update, but it had no effect. I cannot access my printer connected via a wired network. I haven’t tried via USB yet. Does anyone have a solution? Microsoft support is less than useless.
There the user is informed that no printers are installed. He has been able to solve the issues with the printer spooler. But the WiFi printer is no longer responsive.
Canon drivers cause problems
In January 2020, the following German comment was made where a Canon all in one device cannot print, even though the drivers are installed correctly.
last friday (17.01.2020) my new multifunction device (all-in-one) from Canon arrived. In spite of a faultless installation of the device doesn’t print. Neither via Excel, nor Word, nor browser. They all end up in the spooler where it only says “Will be printed”. Only when you shut down the computers, the documents are printed.
I can’t find the updates KB4522016 and KB4517211, because I started the computer (W10 64 bit) on 05.01.2020. Could the error be in another update? My other (older) printers from HP, Brother and Dymo print immediately after sending the job.
Windows 10 deactivates print spoolers.
I have already tried everything possible and nothing helped. Can anyone help me? I’m beginning to despair. Before, I had Windows 7 and my printer was working. Now with 10 not anymore. It is a Canon MX495. When I try to install the printer, the spooler pops out and the installation cannot be completed.
My guess is that the Canon printer drivers collide with the latest changes to the Windows print.dll. Maybe the hint from this comment (English) to another article helps to switch on the direct print output without printer spooler.
Windows 10: Issues with Updates KB4522015, KB4522016 / KB4517211 (Sept. 2019)
Windows: Printer issues after Sept. 2019 Update confirmed
Windows Updates fixes printer bug (Oct. 3, 2019)